yes but the box is 35" not 34" my bad I will fix that.
The frames have not changed since 2008 and those easily fit in the Airporter. Around 2010 we introduced a new stem which does not increase the height of the bike, however the stem does create a packing problem.
The Airporter is tallest in the middle and curves down on both ends. Our stem lays on one side ( not in the middle which is the tallest part of the suitcase ) and sticks out, hence it does not fit. The 9FS fits in Downtube Suitcases which are the same size as an Airporter, however it does not taper down on the sides.
Future problems (wrt dimensions) solved!
Sorry to be nitpicking, but being the owner of any business is tough. If your business presence is purely by the internet and that what you present on the website faithfully represents you and your product, you really do need to make sure of the accuracy and currency of all the data. Unfortunately with building websites and including data, it's often times it's too easy to just copy or link bits into the site in order to add content. But at the end of the day, all content in your site is ultimately considered owned by you (whether you created it personally or not). So accuracy is important.
Last edited by badrad; 03-05-14 at 10:29 AM.
Sorry I did not realise the finer details about the other thread. Ie that the customer was quoting information posted on your site not your official specifications. That's a different sineriao. Comparable to be criticising Bike Forum for information posted by a user. Its sometimes difficult to tease out the information in a thread, and this is where I feel it's not great way for customers and sellers to resolve a dispute.
So, sorry for my slightly misinformed comments around this.
I will edit my previous post.
Last edited by bhkyte; 03-10-14 at 03:44 AM. Reason: editing rather than removing post better
Bikes; dual drive Mezzo X2 bullbar previously owned brompton with mods. Also 3 birdies + downtube FS
FYI I looked over the communication with this customer and I really don't think I did anything improper ( until my last email ). His last email to me was improper and I responded foolishly. I will gladly forward the entire conversation to anyone interested....I have nothing to hide.
I'm not saying you did anything wrong in this case. I'm not saying the info on the page was wrong. I am saying that you are/were responsible for the content and if it was wrong, that would have been on you.