Advertise on Bikeforums.net



User Tag List

Page 1 of 3 123 LastLast
Results 1 to 25 of 61
  1. #1
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    What are the requirements of a business owner

    There was a post directed at me not too long ago. I am wondering what do people believe are the requirements for the seller in a transaction?

    In the other post it was noted that I did not care about the customer. Am I supposed to like and care for all customers? Or am I allowed to pick and choose? I think I get 2-4 customers per year that I wish I did not have. I have at least 30 per year that are wonderful.....One of my best friends was a customer about 10 yrs ago.

    Om,
    Yan

  2. #2
    aka Phil Jungels Wanderer's Avatar
    Join Date
    Apr 2005
    Location
    North Aurora, IL
    My Bikes
    Road & Hybrid
    Posts
    5,445
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)
    1. The customer is always right.

    2. If wrong, refer to #1 .

    "Retirement is the best job I ever had!" Me, 2009


    Specialized Crosstrail Sport - '08
    Nishiki Sport - misappropriated from my youngest son (circa 1984)
    Marin Stinson - misappropriated by my youngest grandson - '01
    "The Beast" - 1990 Schwinn Airdyne (in the basement for winter torture)

  3. #3
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Might other rules apply for non traditional business models???

    Om,
    Yan

  4. #4
    aka Phil Jungels Wanderer's Avatar
    Join Date
    Apr 2005
    Location
    North Aurora, IL
    My Bikes
    Road & Hybrid
    Posts
    5,445
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)
    I don't see how any "sales" could be non-traditional????

    1 Give the customer what they want.

    2 Give it to them when they want it.

    3 Price it reasonably.

    4 Remain pleasant at all times.

    5 Make enuf money to stay in business.

    "Retirement is the best job I ever had!" Me, 2009


    Specialized Crosstrail Sport - '08
    Nishiki Sport - misappropriated from my youngest son (circa 1984)
    Marin Stinson - misappropriated by my youngest grandson - '01
    "The Beast" - 1990 Schwinn Airdyne (in the basement for winter torture)

  5. #5
    Senior Member rebel1916's Avatar
    Join Date
    Aug 2011
    Posts
    2,710
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Wanderer View Post
    1. The customer is always right.

    2. If wrong, refer to #1 .
    Nonsense. Some customers are not worth having.

  6. #6
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Wanderer View Post
    I don't see how any "sales" could be non-traditional????
    Ok the sales are traditional, however we wholesale direct to the customer ( we do not sell low end junk ). Hence our model is non traditional.....it seems that has no bearing on the question. Sales are sales.

    Understood.

    Thanks,
    Yan

  7. #7
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by rebel1916 View Post
    Nonsense. Some customers are not worth having.
    I think Wanderer means you should always assume the best. Not assume anyone is a bad customer. In short weeding out "bad customers" is not part of the goal hence it can not exist.

    Stick with the goal.....I like this.

    Om,
    Yan

  8. #8
    aka Phil Jungels Wanderer's Avatar
    Join Date
    Apr 2005
    Location
    North Aurora, IL
    My Bikes
    Road & Hybrid
    Posts
    5,445
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)
    Correct, Yan!

    But there is no such thing as a "bad customer" -- I'm sure there are some you would rather not deal with. But, it's just part of business.

    All customers are customers.

    "Retirement is the best job I ever had!" Me, 2009


    Specialized Crosstrail Sport - '08
    Nishiki Sport - misappropriated from my youngest son (circa 1984)
    Marin Stinson - misappropriated by my youngest grandson - '01
    "The Beast" - 1990 Schwinn Airdyne (in the basement for winter torture)

  9. #9
    Senior Member billnuke1's Avatar
    Join Date
    Dec 2010
    Location
    the "Cape"
    My Bikes
    Almost hundreds!
    Posts
    498
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Some of my so called PITAs have been my best referrers!

  10. #10
    Senior Member rebel1916's Avatar
    Join Date
    Aug 2011
    Posts
    2,710
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Wanderer View Post
    Correct, Yan!

    But there is no such thing as a "bad customer" -- I'm sure there are some you would rather not deal with. But, it's just part of business.

    All customers are customers.
    Again nonsense. Some customers are not worth the aggravation.

  11. #11
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    PITA??? What is that?

    Om,
    Yan

  12. #12
    Senior Member billnuke1's Avatar
    Join Date
    Dec 2010
    Location
    the "Cape"
    My Bikes
    Almost hundreds!
    Posts
    498
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Pain in the Arse!

  13. #13
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Wanderer,

    After the sale do I have to like all of them? Care for all of them?

    I believe this is a different issue ( post sale vs pre sale ).

    Please teach.

    Om,
    Yan

  14. #14
    Thread Killer
    Join Date
    Aug 2008
    Location
    Ann Arbor, MI
    Posts
    3,460
    Mentioned
    6 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by rebel1916 View Post
    Again nonsense. Some customers are not worth the aggravation.
    Agreed. 2x.
    Chaad--'95 DeKerf Team SL, '02 Lemond Buenos Aires, '05 Novara Buzz, '73 Schwinn Collegiate, '06 Mountain Cycle Rumble, '09 Dahon Mariner D7, '12 Mercier Nano, '12 Breezer Venturi

  15. #15
    aka Phil Jungels Wanderer's Avatar
    Join Date
    Apr 2005
    Location
    North Aurora, IL
    My Bikes
    Road & Hybrid
    Posts
    5,445
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)
    Nobody ever said you had to like them.......

    Care for them ---- YES, since they are putting bread on your table.

    "Retirement is the best job I ever had!" Me, 2009


    Specialized Crosstrail Sport - '08
    Nishiki Sport - misappropriated from my youngest son (circa 1984)
    Marin Stinson - misappropriated by my youngest grandson - '01
    "The Beast" - 1990 Schwinn Airdyne (in the basement for winter torture)

  16. #16
    aka Phil Jungels Wanderer's Avatar
    Join Date
    Apr 2005
    Location
    North Aurora, IL
    My Bikes
    Road & Hybrid
    Posts
    5,445
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by chaadster View Post
    Agreed. 2x.

    Refer to rule number 1.

    All customers are worth whatever aggravation. That is ---- if you care to stay in business.

    "Retirement is the best job I ever had!" Me, 2009


    Specialized Crosstrail Sport - '08
    Nishiki Sport - misappropriated from my youngest son (circa 1984)
    Marin Stinson - misappropriated by my youngest grandson - '01
    "The Beast" - 1990 Schwinn Airdyne (in the basement for winter torture)

  17. #17
    Senior Member rebel1916's Avatar
    Join Date
    Aug 2011
    Posts
    2,710
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Wanderer View Post
    Refer to rule number 1.

    All customers are worth whatever aggravation. That is ---- if you care to stay in business.
    Ridiculous. How about a customer who is disrespectful to your staff?

  18. #18
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by chaadster View Post
    Agreed. 2x.
    I had this attitude for years. I am not so certain it is accurate, does anyone know what will happen if you choose a different path in your life? I think tolerance is something I need to work on. Might make the world a better place.

    Ok bring on the PITA customers and we'll see what happens

    Thanks,
    Yan

  19. #19
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by rebel1916 View Post
    Ridiculous. How about a customer who is disrespectful to your staff?
    I think he is referring to tolerance.....I like this idea. I will try a new attitude. We'll see what happens.......

    Om,
    Yan

  20. #20
    Senior Member rebel1916's Avatar
    Join Date
    Aug 2011
    Posts
    2,710
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Was that English? Namaste, lil buddy.

  21. #21
    Senior Member
    Join Date
    Apr 2006
    Posts
    2,138
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    I at first wasn't going to comment as I haven't run a bike business as an owner. With the web today one badly treated (even if it is only in his or her mind) customer can lose you the business even though you have 9,999 good sales and happy customers. People spend lots of money in advertising and that one person can make it all wasted money. As said in one of the first posts the customer is always right. In reality they may not be but you do not say it and do everything you can to make them happy and then pray they will never come back. Roger
    Last edited by rhenning; 03-03-14 at 07:33 AM.

  22. #22
    Senior Member billnuke1's Avatar
    Join Date
    Dec 2010
    Location
    the "Cape"
    My Bikes
    Almost hundreds!
    Posts
    498
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Obstacles to be overcome!

  23. #23
    Senior Member downtube's Avatar
    Join Date
    Sep 2005
    My Bikes
    Many Downtube Folders :)
    Posts
    604
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by rebel1916 View Post
    Was that English? Namaste, lil buddy.
    I studied yoga at http://www.sivanandabahamas.org/ . Om is said to be the sound of creation ( and much more ), however it was also used as a greeting at the Ashram. I think it is a great way to end messages.

    Om,
    Yan
    Last edited by downtube; 03-02-14 at 06:09 PM.

  24. #24
    Senior Member
    Join Date
    Sep 2013
    Posts
    264
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Two things that should be kept in mind for sales and business in general:

    1. It is much, much cheaper to retain existing customers than it is to find new ones.

    2. It's not very often that a satisfied customer tells everyone about their experience but dissatisfied people make it a point to tell everyone who will listen. It doesn't take many unhappy customers to ruin a good business's reputation. Finding a way to make things right with people will go a long way to helping your business flourish and you should try to do so in all but the most extreme cases.

    Remember that the point of being in business is to make money so always keep that in mind. You don't have to care about the person or customer per se, but care about the money they represent to your company and the potential they have to damage your image.

  25. #25
    Senior Member
    Join Date
    Oct 2013
    Location
    Singapore
    My Bikes
    Dahon MU Uno; Giant Anthem X1; Brompton M6R
    Posts
    514
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It is easy to give great service to nice, reasonable people. Literally anyone can do it. A 7 year old kid could do it.

    The major difference is to be able to offer great service DESPITE their demeanour. Maybe they just had a terrible day or is going through a terrible time (divorce, job worries, etc). I suspect some of these people are the ones who will be most impressed by your composure and professionalism at the end of the day.

    Ultimately, the good will outweigh the bad, and if you provide consistently great service, your name will get out there. Don't be another "I base my service quality off your attitude" person - they are a dime-a-dozen.

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •