I'm new to this forum and, more than that, new to the cycling hobby. I made my first purchase this week - a KHS F-300 folding bike, which cost $75, used, on Craigslist. The bike was actually in very good condition, aside from a rear brake that kept getting hung up and rotten tires. I possess mechanical aptitude and like working on power equipment/small engines, so taking apart the bike came naturally to me. I plan to stop at a local bike shop this weekend, pick up or order the parts I need, and start working on the bike by the beginning of next week, having already stripped off the old stuff to be discarded or, when possible, re-used. I love to customize stuff, so two birds with one stone - restore the bike and add my personal touches.
Anyway, I am not able to find any info for the F-300 on the web, which is crazy. From what I've read, it's the same model as the "Mocha", so I've pulled the specs for the Mocha from KHS's website and I'm going to double-check measurements personally. I was a bit annoyed that KHS does not offer any online support for the F-300... I don't even know how old the bike is, but I imagine it's old enough for them to not list any information.
I emailed KHS's technical support email today, requesting basically ANY spec/technical info I can get for the F-300. I was informed by the replier, Roger Johnson, that KHS does not evaluate or identify used bikes/frames. He encouraged me to speak with the previous owner for technical info, since that person owned the bike and is familiar with it. He also provided two web links for me to search info on my own. Wow, what a joke, in terms of customer service. I replied sarcastically, rhetorically asking if KHS does not offer technical assistance for its older bikes. Mr. Johnson replied, informing me that KHS only provides support for new, original owner bikes.
Now, I am new to the bike community so I don't pretend to know a lot about the sub-culture. So, I wonder, is this sort of reply from CS for a bike company normal? Am I an idiot for buying an old bike, with the expectation that the company which produced it would retain spec/parts info? I am not new to being a consumer, fixing up old equipment, utilizing customer service/parts departments, etc. To me, the reply from KHS I just described is as worthless as it gets. It also tells me that KHS is a company I will NEVER give any money to in the future, as my interest in cycling expands and I want to purchase something brand new. Lack of support for an old or used product is a mortal sin, imo. I am still able to get ample parts support for my 1989 36" eXmark walk-behind mower.
tl;dr version: I bought a used bike and the company that made it can't give me a single piece of info about it because it's used and/or older.
Also, I don't feel like I have to explain myself but, to clarify, I bought a folder because ease of transportation is important to me and I don't have to contend with many hills or rough terrain. It was a perfect fit.