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  1. #1
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    I need technical help

    So I installed iTunes on my laptop, and thought I would plug in my iphone 5 and, you know, do stuff with it. Problem is, the computer doesn't react to the phone. It doesn't exist as far as my machine is concerned. So I looked for advice.

    It turns out that the usb driver for the iphone is unsigned, meaning that windows will not allow it to work. I found various ways to disable driver signing enforcement:

    1) Press F8 during the boot process, bringing up the advanced boot menu that allows me to disable driver signing enforcement. No matter how many times I tried this, I never got any menu. But, by pressing the F8 key repeatedly, I was able to get a stuck key warning.

    2) Run a command prompt and enter the following commands: bcdedit.exe -set loadoptions ddisable_integrity_checks
    bcdedit.exe -set loadoptions testsigning_on
    I did this, and the computer said that the operation was performed successfully. But it didn't seem to make any difference at all. My iphone still isn't recognized.

    3) Type gpedit.msc in the start menu to run the group policy editor. From there, I should be able to disable driver signing enforcement permenantly. I found a gpedit.dll in the Windows/System32 folder, but I didn't find gpedit.msc anywhere on my computer.

    4) Type regedit.exe in the start menu and edit the [HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows NT\Driver Signing] entry. But that entry didn't exist in the registry. Specifically, the Windows NT entry doesn't exist.

    Does anybody know what to do? I'm at my wit's end. Just as a side note, I'm using Windows 7 Home Premium.
    Hard work pays off eventually, but laziness pays off right now.

  2. #2
    Thunder Whisperer no1mad's Avatar
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    Don't know about that command line stuff, but it is possible that you are using the wrong Function key. I know that I had to use different Function keys between my old Acer, the current HP, and I forget if the even older Dell had a key in common.
    Quote Originally Posted by Cyril View Post
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  3. #3
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    Simple stuff first.

    Try a different USB cable. I've had connection issues with cheaper, non Apple cables.

    Is Apple Mobile Device Support functioning ?,

    Try reinstalling iTunes.

  4. #4
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    My wife's iphone 5 wouldn't work on either of her computers. My iphone 4 would connect to my computer and do its backup, but wouldn't restore. My iphone 5s would connect but wouldn't restore either. I already knew this before I started using iphones but this just reinforced it- I own mac and windows computers, I've been working on computers for 42 years, Steve Jobs just had his own way of doing things and he didn't care if it made things difficult for other people.

  5. #5
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    Quote Originally Posted by Steve B. View Post
    Try a different USB cable. I've had connection issues with cheaper, non Apple cables.
    The computer makes the one-two beeping noise when I plug the cable in. In fact, the phone will recieve a charge from the usb port while the laptop is booting up, and then go back to not charging once windows starts up. Also, this same cable will charge the iphone while plugged into a wall unit.

    Quote Originally Posted by Steve B. View Post
    Is Apple Mobile Device Support functioning ?,
    I followed the instructions to stop and restart the Apple Mobile Device Service. Nothing changed.

    Quote Originally Posted by Steve B. View Post
    Try reinstalling iTunes.
    I did that once, early on. No help.


    I went to the device manager, and found a usb driver specific for apple mobile devices. There is a warning icon, indicating that the driver is unsigned and therefore may not be safe to use. If I could just figure out a way to disable driver signing enforcement, I'm sure that would clear up the problem.
    Hard work pays off eventually, but laziness pays off right now.

  6. #6
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    Quote Originally Posted by bjtesch View Post
    My wife's iphone 5 wouldn't work on either of her computers. My iphone 4 would connect to my computer and do its backup, but wouldn't restore. My iphone 5s would connect but wouldn't restore either. I already knew this before I started using iphones but this just reinforced it- I own mac and windows computers, I've been working on computers for 42 years, Steve Jobs just had his own way of doing things and he didn't care if it made things difficult for other people.
    I'm not sure we can blame Apple for this problem. I'm sure iTunes would work, if I could just get the device recognized. But the driver is unsigned and Windows 7 is specifically prohibiting me from using the device driver intended for my apple device. I've been to exactly five different technical forums, each one offering different types of advice, none of which has worked for me. So now I'm on Bike Forums, hoping that someone here is a technical expert.
    Hard work pays off eventually, but laziness pays off right now.

  7. #7
    NFL Owner monogodo's Avatar
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    Upgrade the computer to a 27" iMac with Retina 5k display, and upgrade the phone to an iPhone 6 Plus 128 GB. I guarantee it'll work.
    1983 Colnago Super (Campy Record) | 1989 Eddy Merckx 7-Eleven Team Issue (Dura Ace) | Catamount MFS (1x8) | Top Image Neptune (SS)

  8. #8
    derailleurs are overrated bigbenaugust's Avatar
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    Quote Originally Posted by monogodo View Post
    Upgrade the computer to a 27" iMac with Retina 5k display, and upgrade the phone to an iPhone 6 Plus 128 GB. I guarantee it'll work.
    Mac Pro, please.
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  9. #9
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    Quote Originally Posted by El Cid View Post
    The computer makes the one-two beeping noise when I plug the cable in. In fact, the phone will recieve a charge from the usb port while the laptop is booting up, and then go back to not charging once windows starts up. Also, this same cable will charge the iphone while plugged into a wall unit.
    .
    Ive read about cheap cables but didn't believe it, then had happen exactly what you describe, a device that'll charge but not pass data. It's a cheap solution to just try an Apple cable. In truth I suspect other issues, but I always believe in testing the easy stuff first.

    Any chance you can try this on a different computer ?, maybe only so far as to see if iTunes will recognize the device ?.

  10. #10
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    Quote Originally Posted by Steve B. View Post
    Ive read about cheap cables but didn't believe it, then had happen exactly what you describe, a device that'll charge but not pass data. It's a cheap solution to just try an Apple cable. In truth I suspect other issues, but I always believe in testing the easy stuff first.

    Any chance you can try this on a different computer ?, maybe only so far as to see if iTunes will recognize the device ?.
    The cord came straight from an apple store. And I went through all the obvious stuff long before I made a post. In fact, I've been through numerous technical forums and tried exacly five different methods for stopping driver signing enforcement, which I'm pretty convinced is the source of the problem.

    The only solution I haven't tried is deleting the Upperfilters and Lowerfilters for the registry entry corresponding to the unsigned usb driver. I'm a little wary of directly editing the windows registry. Might be my only option though.
    Hard work pays off eventually, but laziness pays off right now.

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