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  1. #1
    Senior Member bikecrate's Avatar
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    Amazon Annoyances

    Okay, I know this falls in the 1st world category of problems, but here's my gripes...

    Over the past month or so about a quarter of the items I've ordered have been obviously used/returns, not the right item or broken. I'd say usually in a year maybe I have one or two problems, so this seems rather high.

    So far...

    Ordered a beer cooler thing. Packaged looked like it had been used and returned at one time.
    Dog bed. Not even close to the color or style. Vendor made me take pictures to prove it and took forever to respond before allowing return.
    Camera. Sold as new, but came in generic box with used looking instructions. Didn't work. Vendor wants me to pay to ship back.
    Food item. Not the same as I ordered, but at least return was easy.

    It's almost like some of their vendors are just dumping anything into a box and hoping you'll let it slide.

    So is it just me having a bad month or has anyone else noticed Amazon slipping?

  2. #2
    Lost Again gitarzan's Avatar
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    That's crazy. In the last few months I just sent back a beer cooler thing, a dog bed, an camera and a bunch of food.

    Actually, I'd guess the problem is not Amazon directly, but all those third party vendors they allow to pretend to be Amazon.
    Quote Originally Posted by Jseis View Post
    Is a ukulele player in a mandolin town and banned from all bars by the chief of police unless he leaves his strings and gravy at the front door.

  3. #3
    GATC
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    That's what I was wondering, I have been having ever worse luck w/ 3rd party vendors. Amazon itself stays the same or gets better. Also, really dug the cd auto-rip thing where I got the new Bowie cd to download asap while they apparently ran out of hard copies to actually mail. Not a fan of Amazon's over-compressed mp3s but it's a decent placeholder until I get the cd itself and can rip my own digital files at a higher quality to listen to later on.

  4. #4
    Senior Member Jadesfire's Avatar
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    I try to stick with Prime items. Always had problems with third party sellers. At least returns are easier then if there is a problem.

  5. #5
    Chepooka StupidlyBrave's Avatar
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    Well, this could be embarrassing if it ended up being previously used.

  6. #6
    on by skijor's Avatar
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    Quote Originally Posted by StupidlyBrave View Post
    Well, this could be embarrassing if it ended up being previously used.
    Follow that shipment up with an industrial centrifuge. Iran May have some lightly-used ones.

  7. #7
    Senior Member bikecrate's Avatar
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    Quote Originally Posted by Jadesfire View Post
    I try to stick with Prime items. Always had problems with third party sellers. At least returns are easier then if there is a problem.
    Well, some Prime items are also 3rd party. They will say "fulfilled by..." so no guarantee there. The Beer and food thing were Amazon and Prime. The dog bed was 3rd party and Prime. The camera 3rd party and free shipping. I was reading the return label instructions on the camera and there is some fine print about agreeing to a restocking fee on "used" items. I think I can expect a screwing over, which I will complain about.

  8. #8
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    I always stick to items fulfilled by amazon with free returns. If you complain directly to amazon about your experiences they'll likely extend your prime membership for free. I got a full year free after a few mishaps in 2014. Haven't had a problem that wasn't satisfyingly taken care of.

    Getting something that might have been returned is kind of just something that happens with online purchasing IMO, but if it's not in the original packaging, that should definitely be pointed out. I'd report my experience with the camera seller for sure.

  9. #9
    The Rock Cycle eofelis's Avatar
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    We don't order a lot from amazon, but last month we ordered a few things and seemed to have issues with all of them.

    A set of allen wrenches, one was missing. Seller did send the missing one later.
    A heavy hand tool, packed in a bubble envelope, it blew out the side of the envelope and was gone. We got an empty envelope. Got refund from amazon. I guess it could have been packaged better.
    Very slow shipping on some other items, two came from Japan so I suppose that's ok. One came from across the state, not that far away.
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  10. #10
    Senior Member CliffordK's Avatar
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    Quote Originally Posted by bikecrate View Post
    Food item. Not the same as I ordered, but at least return was easy.
    At least it wasn't a used food item. That could get rather smelly.

    As far as Amazon, there seems to be even less QA/QC than E-Bay.

    I recently ordered two 20" tubulars for an experiment. I had my eye on a third, but chose to wait, and it eventually sold. But, of the two, 1 was 20", 1 was 26" (650c?). And, of course, the seller has no additional 20" stock.

    I was looking at an encyclopedia set earlier, but it was unclear if some of the sellers were selling the entire set, or just a single unknown volume. I ended skipping the purchase.

    In the past, I've had several orders cancelled... out of stock??? I just find it to be extremely annoying. You can bet what would happen in E-Bay if sellers would cancel half of their orders (some apparently do, but it is rare).

  11. #11
    Senior Member avidone1's Avatar
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    I have been a dedicated Amazon buyer for years. It's a rare month indeed when my wife and/or I don't get an Amazon order....Usually several.
    I have only had one defective item from Amazon. It was a pair of shorts that had a tear at the seam. It was exchanged with no charges to me.
    That's it. Seriously, I've probably bought over a hundred items from them with that being the only issue. I am a prime member and seek to use prime service if
    offered for the item I want but that only started about two years ago.
    Treasure Coast Florida

  12. #12
    Senior Member bikecrate's Avatar
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    Quote Originally Posted by BenzFanatic View Post
    I always stick to items fulfilled by amazon with free returns. If you complain directly to amazon about your experiences they'll likely extend your prime membership for free. I got a full year free after a few mishaps in 2014. Haven't had a problem that wasn't satisfyingly taken care of.

    Getting something that might have been returned is kind of just something that happens with online purchasing IMO, but if it's not in the original packaging, that should definitely be pointed out. I'd report my experience with the camera seller for sure.
    I sent an email to the camera people basically saying if you value 5 star ratings (which they claimed they do) they better start being better vendors and making the customers happy (me). Since that's my only leverage is to complain to Amazon and leave a poor report I'll wait to see what they do and get my refund first.

  13. #13
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    I have never had the problems that you speak of. I've ordered many... many things from amazon (including my entire christmas present list.) I've gotten things that have had beat up packaging, or non-retail packaging, but never obviously used.

    I do tend to avoid 3rd party vendors unless I HAVE to order from them. (It's less annoying getting one prime package as compared to many different packages from different people.)

  14. #14
    on by skijor's Avatar
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    Quote Originally Posted by eofelis View Post
    We don't order a lot from amazon, but last month we ordered a few things and seemed to have issues with all of them.

    A set of allen wrenches, one was missing. Seller did send the missing one later.
    A heavy hand tool, packed in a bubble envelope, it blew out the side of the envelope and was gone. We got an empty envelope. Got refund from amazon. I guess it could have been packaged better.
    Very slow shipping on some other items, two came from Japan so I suppose that's ok. One came from across the state, not that far away.
    This reminded me of a small flashlight I ordered from an amazon third party [in China, IIRC]. This was over a year ago. There were other items in the order. But the flashlight was the only non-Prime item. I filed a complaint with amazon and left a negative review, but I never heard anything. It was only ~$3 so I just blew it off. However, I have been more skeptical of ordering from third parties that are obviously outside the U.S.

  15. #15
    Senior Member Hermes1's Avatar
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    That sucks. So far I have not experienced that, but I have typically stayed away from the third party vendors so very few of my Amazon orders have come from them. After reading this I likely will not place any orders with them, thanks for the heads up to watch for.
    Regards, Bruce

  16. #16
    genec genec's Avatar
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    My biggest annoyance with Amazon... their constant push for me to go to Amazon Prime. I want a button that I can push and say "enough with the BS and popups... I don't freaking want Prime."

    I order from Amazon maybe 3-4 times a year... and I often get free shipping as I purchase enough to warrant it, and I am willing to wait the 4-5 days... and I do NOT want to get sucked into the $99 a year drain on my bank account.

  17. #17
    Senior Member himespau's Avatar
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    Yeah, I've had terrible luck with the third party vendors on Amazon. I've completely stopped using them at this point.
    Quote Originally Posted by WalksOn2Wheels View Post
    If you have one friend who eats only real, non processed food and another friend who is a vegan, who is the better person? The one who isn't constantly an a-hole about it and has to constantly tell you why everything you're eating is awful and you should feel awful.

  18. #18
    Senior Member dksix's Avatar
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    My problem with Amazon, as a non Prime member, is that they hold my orders for 3-4 days before processing. I buy a lot online and have a pretty good idea how long items take to get to me from several states, like a recent order from NY that will take 3 days after it's shipped. The order status showed "processing" for 4 days, then I got it 3 days after changing to "shipped" status. I don't subscribe to Prime strictly because they do this, I feel, to give Prime's 2 days shipping an inflated value.
    When you're really good at something...........................never do it for free.

  19. #19
    Senior Member andr0id's Avatar
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    I can't say I've seen anything like this and we get 3 -4 boxes from Amazon a week between me and my wife.

    Household stuff like vacuum bags, air filters, electronics, bicycle stuff, college textbooks, cds, etc...

    I've had some items arrive the next day and not picked any special shipping.

  20. #20
    Senior Member himespau's Avatar
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    Quote Originally Posted by dksix View Post
    My problem with Amazon, as a non Prime member, is that they hold my orders for 3-4 days before processing. I buy a lot online and have a pretty good idea how long items take to get to me from several states, like a recent order from NY that will take 3 days after it's shipped. The order status showed "processing" for 4 days, then I got it 3 days after changing to "shipped" status. I don't subscribe to Prime strictly because they do this, I feel, to give Prime's 2 days shipping an inflated value.
    I see that as well living very near a couple of distribution centers. When I click supersaver shipping, I know they're going to hold it for a few days, so it now takes longer than when I used to liver far from a distribution center and they'd ship it sooner. I just build that into when I order presents.
    Quote Originally Posted by WalksOn2Wheels View Post
    If you have one friend who eats only real, non processed food and another friend who is a vegan, who is the better person? The one who isn't constantly an a-hole about it and has to constantly tell you why everything you're eating is awful and you should feel awful.

  21. #21
    Senior Member dksix's Avatar
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    My last order shows to have been ordered on 12/28, shipped on 1/3 (yes a Sunday) and delivered 1/6.

  22. #22
    Al noisebeam's Avatar
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    I got what had to be a counterfeit Estwing rock pick via prime. It had a terrible finish and the blue handle was a completely different shade and texture.

    I live near dist center, sometimes prime morning orders arrive in the evening when I don't even select next day.

    I avoided prime for years, just not worth it as I am never in a hurry. But I learned that free returns are much easier when I was buying a new monitor and so many had quality issues. I bought four of them until I got a good one. Never had to pay for return shipment of the bad ones. Without prime I usually had to provide documentation and verification by amazon that the defect was outside of manufacturer spec, with prime there was no such scrutiny, free returns for not being satisfied are instantly accepted.

  23. #23
    Senior Member bikecrate's Avatar
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    Slight camera return update. Sent my email basically said I thought it was terrible to make a customer pay to return broken products. Told them I had some doubts the camera was even really new. Also I expected there to be no restocking fee charged to me. I got a reply email assuring me that it was a new camera and the person would talk to a manager about the other issues. Meanwhile I had ordered the same camera from another Amazon 3rd party vendor. It came yesterday in a real Panasonic box, sealed correctly and functioning perfectly, which cast even more doubt on the first camera seller's claim of a "new" camera. I don't know what it was, but it sure didn't look right.

  24. #24
    Senior Member canklecat's Avatar
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    I've had minor problems with a couple of low volume third party vendors, but never with orders directly fulfilled by Amazon. Offhand I can recall a third party vendor that sent the wrong case for a Kindle Fire HD. It cost only a few bucks so I let it slide. Each iteration of the Kindle Fire HD tablet is just enough different in physical shape and dimensions to make it tricky for those closely fitted Targus Versa cases with the pivoting/swiveling stand.

    My main gripe has been with shipping, specifically when the Post Office has the final leg of those hybrid UPS/USPS or FedEx/USPS deliveries. UPS and FedEx are fine, usually on time and no problems. But our local post office can't seem to get its act together and make reliable on-time deliveries to the door. There's always some excuse or glitch. I'm tempted to begin refusing deliveries that exceed the 2-day shipping for Prime, hoping to put pressure on Amazon to pressure the post office. But I doubt it'll help. The USPS has systemic problems due in part to the federal mandate to pre-fund their retirement program, and long lasting labor/management conflicts. Disappointing, because my family has had several postal employees, ranging from postmasters to letter carriers. But today's USPS is a mess.
    Why not Zoidberg?

  25. #25
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    I don't order a lot through Amazon, but I haven't had a problem with anything being delivered late or damaged; even ordered a few used books from third party vendors and they were better than I expected. The problem I have is they spam you to death (3-4 per day) starting right after you get the delivery - 'rate our service', 'you may like this', 'how was your (item)', 'this goes well with your recently purchased (item)', 'people who bought (item) also purchased this" etc.
    Are we having fun yet?

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