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Old 10-01-05, 12:33 PM   #1
phantomcow2
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In a sticky situation business related, need an expert at dealing with sellers

In august i purchased a 4 axis stepper motor controller.
I had to solder it all together myself, loe and behold it did not work. So the place i bought i from sold me another board at a significant discount, and it was already assembled. It sat around for 2 weeks unused because I was not ready. Now i have tested it, and theres a problem....
only 3 out of the 4 axes are working on the board. I have done all sorts of tests and its clearly a defective part on the board, i've got no idea what.
So what do i do here? I mean i only need 3 axes but still....
I feel like ive already caused enough comotion with that business, having htem send me a new board anyways. Do I make even more a stink and push for something with them? Or do i figure something else out.
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Old 10-01-05, 02:25 PM   #2
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yea i know i paid, but still...
I feel kinda bad going back a second time demanding
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Old 10-01-05, 03:35 PM   #3
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Just return it all and get a refund. Go somewhere else who can provide you with working parts.
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Old 10-01-05, 03:54 PM   #4
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I know how you feel. Where do you cross the line between someone demanding their rights and an uppity troublemaker?

I always feel guilty about making a nuisance of myself (I think being English did that to me), and I understand how you feel.

I don't know if your first one should have worked, or whether you messed it up yourself, or whether they gave your money back. If they sold the next one at a discount and it's broken, it seems to me like they're just trying to shift faulty goods.

I'm not in your shoes so can't judge their character (innocent and unlucky or conniving bastards), but in any case I'm with Merton - you should get what you paid for. You have every right to go back and tell them this doesn't work either.

(the time lag might make it tricky, but what the hell)
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Old 10-01-05, 06:19 PM   #5
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Well he assembled this one himself, but i think its just one part in particular thats gone bad. No way to really tell that when soldering.
What i find odd is that, nobody else ever seems to have this problem. THe hobbycnc board is really popular among hobbyists, i have never heard a negative comment about it.
I dont like this . Maybe i will try to fix it myself
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