The help desk folks at my office are nice folks and I love them dearly except when I call them for help. Their answer to every problem is "Reboot." I was given a new Gateway computer a couple of months ago and, every once in a while it decides that it just doesn't want to eject a CD.
Push the eject button...nothing. Click on "Eject" in Explorer...nothing. Shut down everything that is running and try it again...nothing. Call the help desk..."Reboot."
They never fix anything or find out why the CD won't eject. Arrrgghhh!!!