I will never miss an opportunity to bad mouth Dell customer service,
or lack of, as it where.....
My Sons 1200.00 Laptop which was gotten before his junior year of college
this past summers hard drive failed a month after he got it. We had an
extra cost home service contract. We could NOT get them to come fix
it no matter how diplomatic and resourceful we were. Zillions of phone
calls later, case #'s etc, etc. it ended up that they sent us a hard drive
and left us on our own. This would not have been a problem if they supplied
back up discs with the unit but since it was gotten at a school comp selling
seminar / event at his high school none came with it for some reason.
Their final response was " It's a home service contract, not a 'school' service
contract" .......Huh ?? We fixed it but I would use an abacus before I would
ever buy a Dell again.
On the other hand, my cheep-0 HP Pavilion running the uberjunque program
of the century, ME/2000, keeps chugging along slow as hell but solid as a
frieght train. Ive used HP cusptomer service a few times and it has been