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Old 03-23-06, 10:18 PM   #1
grinderbob
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Where can I complain UPS handling, I shot some damage box pictures.

I had been happy with UPS in my area over the years. They had always been on time, even 7 or 8pm at night, and never had any problem shipping or receiving all my $$$ audio gear.

Recently it's going downhill. I just receive a package that the box are completely unpushed in. luckily
no damage done on the item inside. Where can I complain this to and send the pictures? thanks.
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Old 03-23-06, 10:21 PM   #2
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I know it's a stretch, but you might find some helpful info at www.ups.com.

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Old 03-23-06, 10:22 PM   #3
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My father had that problem. Hopefully you took pictures before you opened it as well as the damaged contents inside (assuming you're upset because the contents were damaged). I think he took them to a UPS shipping location (I don't think a bos store or annex company can help you, gotta be UPS themselves) and they reimbursed him for the insured amount of the item.
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Old 03-23-06, 11:41 PM   #4
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No damage to contents? You want to complain because to box looks bad? Geez...don't waste your time. UPS will tell you that if the contents made it to you undamaged, their job is done.
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Old 03-24-06, 12:05 AM   #5
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What does a complaint about UPS service have to do with road cycling???
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Old 03-24-06, 04:00 AM   #6
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Quote:
Originally Posted by HILL SLUG
What does a complaint about UPS service have to do with road cycling???
Well...UPS uses the road, and road cyclists use the road...and US Postal used to be a way for the Post Office to advertise as they are in competition with UPS...
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Old 03-24-06, 07:47 AM   #7
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Originally Posted by roadwarrior
Well...UPS uses the road, and road cyclists use the road...and US Postal used to be a way for the Post Office to advertise as they are in competition with UPS...
Ohhhh! Now it all makes sense!

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Old 03-24-06, 08:21 AM   #8
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What does a complaint about UPS service have to do with road cycling???
Don't we all once in a while use UPS or alike for our bike stuff??
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Old 03-24-06, 08:33 AM   #9
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If I can't touch it I don't buy it.
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Old 03-24-06, 09:47 AM   #10
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I stopped using UPS unless there's no alternative. After they tried to charge me $120 to ship a guitar across the country I said never again.

Now I go US Postal unless I absolutely have no other way.
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Old 03-24-06, 10:00 AM   #11
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Yea, UPS sucks. Just recently bought a computer from Newegg and three of the items were damaged upon arrival. Atleast one was because of UPS. It looked like they used the boxes as ladders. I used to work shipping & receiving and the UPS trucks would always be filled top to bottom with boxes that looked as if they were just thrown in there. As far a who to complain to good luck. I'm thinking the prez of UPS need a call.
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Old 03-24-06, 10:03 AM   #12
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I just have to ask... Is the problem with the shipping company, or the sender using sub-standard packaging?

You mention audio gear... They are usually packaged in a box with foam inserts to cushion the equipment and fill the box to the corners in order to help maintain the structural integrity of the box.

I would pretty much expect an empty box, with no internal "structure" to arrive with its sides pushed in... since there is no support other than some flimsy cardboard.

Perhaps you should consider sending the picture to the person you purchased the item from instead of, or along with, UPS.
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Old 03-24-06, 11:55 AM   #13
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Quote:
Originally Posted by dgregory57
I just have to ask... Is the problem with the shipping company, or the sender using sub-standard packaging?

You mention audio gear... They are usually packaged in a box with foam inserts to cushion the equipment and fill the box to the corners in order to help maintain the structural integrity of the box.

I would pretty much expect an empty box, with no internal "structure" to arrive with its sides pushed in... since there is no support other than some flimsy cardboard.

Perhaps you should consider sending the picture to the person you purchased the item from instead of, or along with, UPS.
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Old 03-24-06, 12:02 PM   #14
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Going downhill while shipping rates going through the roof. Try FedEx.
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Old 03-24-06, 12:22 PM   #15
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Here is a more or less pointless story about UPS. I worked for a company that was always sending and recieving documents via UPS, FedEx, etc. We would always use those little letter envelopes that they give you. Those things were always really shinny, crisp corners, etc. Basically they looked new (I guess that makes sense being as they were new). We'd recieve an envelope and the thing literally looked like it had been run over by the truck. The plastic addresss holders would be ripped open or have holes in them. THe paint on the envelopes was often so smeared you couldnt read UPS or Fedex. Corners were crushed or completely missing occasionally. I remember that the actual boxes we recieved were in much better shape than the letter packages. That really makes me wonder what they do to stuff while in transit.
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Old 03-24-06, 01:06 PM   #16
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In these day of high fuel costs shipping companys like UPS, Fed EX. and DHL will load trucks to their weight limit. I would guess a shipping company like UPS handles over a 1000 damage claims a day. If your item isn't damaged why waste your time? Save it for when you have a real damage claim with them.
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Old 03-24-06, 02:03 PM   #17
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I don't think Fedex is any better. Here is how my last bike arrived by Fedex, 2 weeks late.

Luckily the only damage was a missing seat post clamp bolt, which should have been secured anyway.
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Old 03-24-06, 02:28 PM   #18
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Quote:
Originally Posted by TCR
Yea, UPS sucks. Just recently bought a computer from Newegg and three of the items were damaged upon arrival. Atleast one was because of UPS. It looked like they used the boxes as ladders. I used to work shipping & receiving and the UPS trucks would always be filled top to bottom with boxes that looked as if they were just thrown in there. As far a who to complain to good luck. I'm thinking the prez of UPS need a call.
Newegg's decision to drop FedEx for UPS has me reconsidering my relationship with Newegg. And that's saying something, because Newegg's service has always been par excellence. Never had a problem with FedEx delivering their goods either. C'est la vie.
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Old 03-24-06, 02:53 PM   #19
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UPS is really pronounced "Oops".
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Old 03-24-06, 08:15 PM   #20
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Moved to Foo.

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Old 03-25-06, 12:45 AM   #21
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Quote:
Originally Posted by grinderbob
luckily no damage done on the item inside. Where can I complain this to and send the pictures? thanks.
No damage was done to the item inside and you want to waste their time and resources with your frivolous complaint? Seriously, get a life.
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