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Old 06-05-06, 02:28 PM   #1
cyclezealot
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Deleted Internet messages recycled to Providers' Inbox.

This problem is driving us nuts. In the past we have spoken with the tech's at our Internet provider.
The problem, deleted messages return to the inbox. They might be as many as 2000. Usually come in duplicates of the same message that might be several months old. The provider has no trash storage function. All messages are just deleted.
It is now more difficult to talk to their technicians. Seems they told me , it was the way Gateway programed messages to be temporarily stored for so many days in the in my machines computer file, before automatically being deleted for all time.
When this problem happend a couple months back they plamed Bike Forum for their many returned messages, informing me of responses to threads here at Bike Forums. I have stopped that notification process. That just delayed the problem
Today, I had to delete over 250 old messages, deleted long ago. I expect several thousand to be in my inbox in a day to two. Takes me 30-40 minutes to delete them all. Have to be deleted in units of 20.
Any ideas, please.
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Old 06-05-06, 02:31 PM   #2
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What do you mean by "the way Gateway programmed messages" ?

Who/what is Gateway?

What email client? Is it web based or a program? What internet service provider?
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Old 06-05-06, 02:39 PM   #3
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Termite. It is a small local provider in California called 'tfb.' Gateway is a brand name for a pc. Been a long time. But one time the tech directed me through Internet options and made some changes . Can't remember what they were. As I recall, deleted messages are not totally deleted for so many days from a some machines' files. Their tech said, Gateway PC's use this secondary memory storage, should one want to be able to retrieve deleted messages.
After meeting a certain number, if not automatically deleted, they were recycled to the provider and back to my inbox. Sound possible.? Techs used to be very generous in solving a customer's problems. They must have had some staff reductions.
Last time I got through to one. They deleted a couple thousand messages in my inbox, so I would not have to. Thats as I remember it.
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Old 06-05-06, 02:42 PM   #4
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Ok...I was wondering if you meant "that" Gateway, or maybe some program.

A computer brand should not make a difference of how files are handled...that's butkis! A computer is a computer, and Windows is Windows (which is really the ruler of those type things).

Again, is this is web based email or do you use a program like Outlook or Outlook Express, Thunderbird, etc...?

It sounds to me like a crappy little internet service provider and it is a problem on THEIR end. That would be my guess.
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Old 06-05-06, 02:49 PM   #5
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I use my provider's email service.
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Old 06-05-06, 02:55 PM   #6
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Originally Posted by cyclezealot
I use my provider's email service.
You are still not understanding me.

"How" do you access email? Do you go to a web page to do it, or do you use a program on your computer like Outlook Express?

If it's a program, then there "may" be some settings that could help....but if its through a web page, there is likely little that can be done. It's just a crappy ISP.
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Old 06-05-06, 02:56 PM   #7
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oh.sorry. We use outlook express.
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Old 06-05-06, 04:04 PM   #8
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Quote:
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oh.sorry. We use outlook express.
Ok....I don't use it, so don't know the settings off the top of my head, but you might want to look all through the OE settings to see if anything looks like it could be helpful to that problem. I still think its a crappy ISP problem though.
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Old 06-05-06, 04:28 PM   #9
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Try leaving Outlook Express running overnight, with the computer set up to never go into Standby/Hibernate/etc. Let it fetch and fetch and fetch. Make sure it's set to not leave copies of email on the server for X number of days, although it sounds like you looked at that already.
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Old 06-06-06, 12:41 AM   #10
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Has anyone else ever experienced this problem?
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Old 06-06-06, 06:12 AM   #11
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I never have.

But I haven't used Outlook Express since the Windows 95 days. I use full version of Outlook now....or web based emails like Yahoo.
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Old 06-06-06, 07:07 AM   #12
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Quote:
Originally Posted by cyclezealot
Has anyone else ever experienced this problem?
I can't understand your description of the problem.
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Old 06-06-06, 08:42 AM   #13
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Quote:
Originally Posted by cyclezealot
Has anyone else ever experienced this problem?
I've seen it a couple times, not just with Outlook Express, and that's why I made a recommendation about leaving OE running overnight. Did you try it? If not, give it a try, and here's a further refinement: in OE, click Tools > Options and go to the General tab on the Options panel. Set it to check for new messages every 240 minutes, then close that panel, hit Send & Receive, and leave it overnight.

What happened in our employee's case is that her computer was attempting to pull her email from the server, but kept getting interrupted before it could get done (with a slow segment of the network complicating things), so the email server kept its pointer way up the stack because it couldn't get an "ok, we're done" from her computer. I finally left my system pulling her email overnight to clear the stack once and for all.
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Old 06-06-06, 01:59 PM   #14
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use webmail

sounds like you might have a corrupted email or an attachment too large to download. use the web based option that your isp has to delete all the mail off the server. if they dont have a web based option, have them clear the mail spool on the email server. I do this every once and a while for our customers that have this same problem.
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