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Old 07-09-06, 11:20 PM   #1
PhilThee
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Got shafted by Performance bike today and didn't realize it till they were closed.

Ok so my wheels are shot.
I looked online and found a wheel set, Mavic Open Pro's with Ultegra 6600 hubs, 199.98 on sale at Performance.
So I get there and check them out.Everything in the shop was 10% off, even sale items.
I picked them up and started making my way to the counter when I notice that long and short Ultegra 6600 derailleur's are also on sale for 74.99.
I had to order the derailleur at performance(red phone).The worker at the shop gave me the number for the short derailleur and that's what I ordered.Now the guy on the phone tells me I ordered the 6600gs.
I thought that number sounded funny.

So they finally ring me up and I sign the credit card receipt and make my way outside. I went home without looking at the receipt, what an idiot.This is a move that is not normal for me.Hell I hardley ever use my damn credit card.

Ok, so I'm at home and I finally decide to look at my receipt and it says a whopping 280.some dollars WWWWTTTTTFFFFF!!!!!!

They were supposed to charge me 199.98 sale price and then take 10% off of that. It would have been 180 bucks.Instead they charged me 109.99 for the front wheel and 119.99 for the rear and then gave me the 10% off.
So now I'm mad at that and they are closed, can't do anything about that today.So I'm loking at stuff online again and what pops up??? An Ultegra 6600* SS* short cage derailleur for doubles+59.99

WWWTTTFFF!!! THEY gave me the WRONG NUMBER to order, AND it cost me 15bucks more

Now I'm going to have to call them up at 6AM and cancel my order.Then later in the day I have to call the local Performance shop and tell them what they did

Why the HELL didn't I look at my reciept!!!!!!! I'm A Friggin MORON!!!!!!!
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Old 07-10-06, 03:22 AM   #2
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Yes although we should all check our receipts, it was a matter of trust that the employees would know what they are doing. They deal every day with transactions and should be able to handle such due to the fact that they SHOULD be familiar with the stock that they have and the needs of the customer. Don't be so hard on yourself. There are some mistakes that are made, both on the part of the consumer and the vendor. Although this is an inconvenience, it doesn't appear to me that this was intentional.

Good luck with the handling of this situation. You should be okay. It should all work out.
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Old 07-10-06, 04:48 AM   #3
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I'm A Friggin MORON!!!!!!!
Arguments are down the hall, third door on the right.
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Old 07-10-06, 05:02 AM   #4
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The problem with Performance is that the sales in the store do not necessarily equal the sales in the catalog, or online. Often, you have to point out to them that it's on sale in the catalog.

But overall, if your store is anything like mine was (C'ville, VA), go in and tell them what happened and they will make everything right with the world (an end to war, hunger, poverty, and doping excepted).
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Old 07-10-06, 07:26 AM   #5
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When bargain shopping, use the combination of the catalog, internet prices, and the store. Perfbike is known for their bad inter-departmental communication, as are most large companies.
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Old 07-10-06, 08:14 AM   #6
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Arguments are down the hall, third door on the right.
no it isn't.
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Old 07-10-06, 08:56 AM   #7
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no it isn't.
That's just petty contradiction.
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Old 07-10-06, 09:08 AM   #8
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Old 07-14-06, 09:47 AM   #9
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So here's the update...

I got up at 6am and called their main shipping area and let them know about what happened.
The voice on the other end said the part has been boxed and is waiting their for pick up.
That means that the job has been closed.They can't do anything now.
My reply "So your telling me that you now know that you are going to ship the wrong part even though it hasn't left your docks yet....

Yes that is correct.
WWWWWTTTTTFFFF!!!!

I said ok then. cancel my order....I'm sorry sir we can't do that now that the order is complete.

My answer "The order is not complete as long as you still have it".
I'm sorry sir but like I said once the part has been packaged the order is considered fulfilled and the order is closed on the computer.We can't physically alter the order in any way.

She told me that maybe if I called the store I ordered it from they could change it or cancel it.
So I waited till 10am and call the local store.
The guy at the local store says no problem, just come back to the store and we'll refund the $27 difference on the wheels onto your credit card.
I told him I live in Salem and the store is in Portland.It will cost me 20bucks MINIMUM in gas to get there and back.
I have to spend 20 in gas to get 27 back????
That's a net gain of 7 bucks, that is IF it ONLY costs me 20.
I asked why do I have to come in if it was a credit card purchase?
We are not set up to take credit cards over the phone, you'll have to come in.
OR, we could send you a gift certificate for the $27.

I don't want to deal with these guys any time in the future so this is out of the question.
I tell him that I will come in.

The guy now says I'll call them to see if they really did get the wrong part number then I'll call you back.
I gave him my work phone number.I added that since I have to come to their store and the part hasn't left their docks yet, and it is free shipping to their store, have them change the shipping destination to the store.That way I don't have to spend another $9.
Guy say's ok that works for him.

I didn't receive a callback and it was now 4pm so I called them.
The guy tells me that it is the right part and he doesn't know why the guy at the warehouse told me it was a GS derailleur.
He was also told that since the order is considered fulfilled they can't even change the shipping destination.
He then asked to speak with a manager and was told the same thing.

Now I'm thinking that the whole operation at PerformanceBicycle"s has been stocked with people from
"The short bus"!

He told since it was his screw up he will give me a gift certificate for the $9 and that he can't give me a cash refund or transfer that amount onto my card.

I called the main operation and start arguing with them with a lot of dead air on their end.
I ask are you people not the same company or not, because you guys work together like crap!!!
All I get is I'm sorry sir but your problem isn't with us it's with the store, we have done nothing wrong

This is the first time I have shopped at PerformanceBicycles...AND THE LAST !!!!
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Old 07-16-06, 03:35 AM   #10
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Ok here's another thing I forgot to mention.
When on the phone with the "Local Store" (HA-HA) I look at my receipt again and I realize that the guy didn't give me the 10% off the derailleur.

I asked him what was up with that?
He said that he wasn't even suposed to give me the sale price on the derailleur because they had to order it but he was being nice.

So WHY THE F_ _ _ didn't he TELL ME THAT!!!!!!!!!



So there's another $7.50 that I wasn't told about.
Let's see that comes to a grand total of 43.50

Like I said,


THE LAST TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 07-16-06, 12:38 PM   #11
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Learn to use probikekit.
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Old 07-16-06, 02:13 PM   #12
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You used a credit card. You can always refuse shipment and not pay for it when the statment arrives. Make sure you refuse shipment or you will be stuck with return shipping.
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Old 07-16-06, 06:15 PM   #13
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I think you may have shot yourself in the foot with your attitude... At the Performance Bike I used to frequent, all you had to do was point out they had it for less online and they'd give it to you for that price. I think they'd even do it if you pointed it out soon after buying it (like the next day, for example). I never had any trouble getting them to correct mistakes. Although they did make mistakes from time to time. Maybe I was just luckier when they were handing out Performance Bike employees .
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Old 07-16-06, 06:38 PM   #14
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Maybe I was just luckier when they were handing out Performance Bike employees .
And when they were handing out common sense and attitudes.

Signed a credit receipt without checking it?
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Old 07-16-06, 11:44 PM   #15
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And when they were handing out common sense and attitudes.

Signed a credit receipt without checking it?
Have you ever made a mistake?

When was the last time you lost money and said "Cool with me"?
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Old 07-16-06, 11:47 PM   #16
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Anyway, went back to the store and got my money back in the form of purchases.
They were having a 15% off sale, this pretty much brings their prices down to internet prices, so I bought some Park tools and a shirt.
The manager, who was the original cashier, told me sorry and I told him that I understood and that I wasn't upset with him at all.The corporation just has a lack of communication with their stores when it comes to the internet stuff.On the phone I didn't ever get upset with him either.
After joking with him about it a bit I said can you recommend a set of socks and he showed me a set and then proceeded with the paperwork on the refund.
I found a set and brought them up to the counter, he didn't scan them, just threw them in the bag.
Clearly showing he didn't think I was an A Hole.

It's all with the head corporation and their "I'm sorry sir I can't do a thing now that the transaction is complete" BS...If it's still on your dock the transaction is NOT complete.
Also their willingness to send a part that they don't know is correct or not and not willing to change the shipping destination when the package still sits on their docks, it's just plain old stupid and a bad business policy.They should be working with the customer not putting up a brick wall.

I have bought things before and have had to alter the shipping destination of the package while on the UPS truck so I know it is possible.

It's behind me now.
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