So here's the update...
I got up at 6am and called their main shipping area and let them know about what happened.
The voice on the other end said the part has been boxed and is waiting their for pick up.
That means that the job has been closed.They can't do anything now.
My reply "So your telling me that you now know that you are going to ship the wrong part even though it hasn't left your docks yet....
Yes that is correct.
I said ok then. cancel my order....I'm sorry sir we can't do that now that the order is complete.
My answer "The order is not complete as long as you still have it".
I'm sorry sir but like I said once the part has been packaged the order is considered fulfilled and the order is closed on the computer.We can't physically alter the order in any way.
She told me that maybe if I called the store I ordered it from they could change it or cancel it.
So I waited till 10am and call the local store.
The guy at the local store says no problem, just come back to the store and we'll refund the $27 difference on the wheels onto your credit card.
I told him I live in Salem and the store is in Portland.It will cost me 20bucks MINIMUM in gas to get there and back.
I have to spend 20 in gas to get 27 back????
That's a net gain of 7 bucks, that is IF it ONLY costs me 20.
I asked why do I have to come in if it was a credit card purchase?
We are not set up to take credit cards over the phone, you'll have to come in.
OR, we could send you a gift certificate for the $27.
I don't want to deal with these guys any time in the future so this is out of the question.
I tell him that I will come in.
The guy now says I'll call them to see if they really did get the wrong part number then I'll call you back.
I gave him my work phone number.I added that since I have to come to their store and the part hasn't left their docks yet, and it is free shipping to their store, have them change the shipping destination to the store.That way I don't have to spend another $9.
Guy say's ok that works for him.
I didn't receive a callback and it was now 4pm so I called them.
The guy tells me that it is the right part and he doesn't know why the guy at the warehouse told me it was a GS derailleur.
He was also told that since the order is considered fulfilled they can't even change the shipping destination.
He then asked to speak with a manager and was told the same thing.
Now I'm thinking that the whole operation at PerformanceBicycle"s has been stocked with people from
"The short bus"!
He told since it was his screw up he will give me a gift certificate for the $9 and that he can't give me a cash refund or transfer that amount onto my card.
I called the main operation and start arguing with them with a lot of dead air on their end.
I ask are you people not the same company or not, because you guys work together like crap!!!
All I get is I'm sorry sir but your problem isn't with us it's with the store, we have done nothing wrong
This is the first time I have shopped at PerformanceBicycles...AND THE LAST