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  1. #1
    Unique Vintage Steel cuda2k's Avatar
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    Two people who are going to have bad nights...

    1) Some poor customer service rep at Best Buy's phone center.

    2) Some poor customer service rep at the Dallas Time Warner Cable phone center.

  2. #2
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    Go get 'em, Cuda2k!

  3. #3
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    3. Person who actually thinks customer service hasn't dealt with 1000s of people who are just like them.

  4. #4
    Beauty Everywhere snowy's Avatar
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    YIKES , that was kinda scary just reminded me of my boss!!
    "RIDE FAST TAKE CHANCES!"

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  5. #5
    Unique Vintage Steel cuda2k's Avatar
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    I'm not really mad at Best Buy. Sure, they were supposed to send me a gift card, couldn't find my address (wtf???) and then returned the giftcard to themselves and credited the two giftcards I had used to purchase the item that was supposed to come with the gift card. Problem: I no longer have those original giftcards.... Hopefully that one won't be a bad day for anyone.

    Time Warner on the other hand is going to get a serious piece of my mind if what I was just told by my wife is true. On Saturday my cable goes out. It's 37 degrees out and raining so no way I'm going to ride (and BF's was down too). Call them through out the day and can't get through to the customer service line at all. Sunday finally get in touch with them, and arrange to have a service guy come out today.

    Wife calls me after the guy leaves. Either the cables is cut, or the cable was cut and rerouted elsewhere (ie: my new upstairs neighbor). The kicker... the next avaliable appointment is on Feb 2nd. If my upstairs neighbor doesn't call TW in the next... 40mins, and approve for them to come in and take a look, apparently that's the next time they can come out and look at it.

    Usually I'm not a difficult person to get along with. I'm fairly easy going, but to have a nearly 2 week interuption in service is absolutely unacceptable. I will be more than happy to take off my "easy going guy" hat for a few minutes and chew my way up the chain of command over there till I find someone who can get things done.

  6. #6
    Beauty Everywhere snowy's Avatar
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    Oh yeah baby I would be pissed too!!

    THAT SUCKS Cuda- I hope it gets figured out soon.
    "RIDE FAST TAKE CHANCES!"

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  7. #7
    Unique Vintage Steel cuda2k's Avatar
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    1 down... a new Best Buy giftcard should be mailed in the "next 5 to 10 business days." It wasn't too painful, though it took about 4 attempts to explain what happened even though they had the order number right in front of them.

    next... TWC... and their convienent ability to have a 'busy signal' on their Customer Service number. I'll just keep calling...

  8. #8
    370H-SSV-0773H linux_author's Avatar
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    - man, i wish i had your cable problem... i *hate* cable TV... in fact, i hate TV altogether... why hate cable? here are a few reasons:

    - no ala carte ordering of channels, which means $$$ (expensive) 'bundling' of useless feeds in expensive 'packages'

    - noise-level variations between channels, contents and ads that are in violation of FCC standards (blasting audio during commercials)

    - with the advent of digital, forcing customers to proprietary hardware for recording, ordering, etc. (monthly payments for equipment rental necessary for digital reception; yes, some folks are capable of homebrewing equipment or can pay for Tivo)

    - marketing of phone (VOIP), TV, and Internet connectivity in an artificial monopoly sanctioned by local government (i.e., most communities only have one cable provider)

    - inclusion of channels focused on minority mainstream religious and/or culture (such as Muslim [Islamist]- or Hispanic-focused shows), but no alternative or open-channel programming (i.e., soapbox free speech facilities for open subjects)

    - i'd be having a *fantastic* time with no cable TV! but alas, i cannot... my wife watches all evening long, and now that we have her mother with us for the winter, a TV is on somewhere in the house 21/7...

    :-(

  9. #9
    Wood Licker Maelstrom's Avatar
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    Quote Originally Posted by Pheard
    3. Person who actually thinks customer service hasn't dealt with 1000s of people who are just like them.
    I can usually throw a kink into the conversation. Seeing as I am IT, I am rarely left with level 1 support for long. I can usually tell them what is happening and they usually sound of a "ahhhhh I a dumb" muffled sound and put me through.

    Like dealing with this one software vendor (this one took 3 days), every day I told them what was wrong. They thought for sure I didn't know how to map a shared network drive. Finally I got someone who could think outside the FAQ they read from, and listened to exactly what I said "Your linux shares on your server box do not show up on my windows computers. Your samba service (cron whatever you wanna call it) is not running. Without Samba my windows network can't see your unix network."

    His response was...really thats cool, let me look into it. 30 minutes later, he read a manual outside the standard 800 FAQ questions and blamo it was working. I sent an email to his boss complimenting him on his outside the box thinking. I also commented on the other two support people who were signifigantly less than helpful. I pay big bucks for support, if they can't help then I will pull my contracts.

  10. #10
    Senior Member BigSean's Avatar
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    Quote Originally Posted by cuda2k
    1 down... a new Best Buy giftcard should be mailed in the "next 5 to 10 business days." It wasn't too painful, though it took about 4 attempts to explain what happened even though they had the order number right in front of them.

    next... TWC... and their convienent ability to have a 'busy signal' on their Customer Service number. I'll just keep calling...

    Another reason why I love Direct TV.

  11. #11
    This Space for Rent h2omojo's Avatar
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    Maybe this is what happend?


  12. #12
    The Site Administrator: Currently at home recovering from a couple of strokes,please contact my assistnt admins for forum issues Tom Stormcrowe's Avatar
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    I couldn't do without my cable.....

    Broadband phone, cable, internet, all cheaper than I could get DSL and long distance for.
    Phone $24.95/mo...including unlimited long distance to US, Canada, Western Europe, and the Philippines
    Internet: 10 meg UL/DL...$30.00/mo
    Programming: $45.00 a month for 124 channels including 9 premium channels and it's not a "special".
    on light duty due to illness; please contact my assistants for forum issues. They are Siu Blue Wind, or CbadRider or the other 3 star folk. I am currently at home recovering from a couple of strokes. I am making good progress, happily.


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  13. #13
    Throw the stick!!!! LowCel's Avatar
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    Quote Originally Posted by Tom Stormcrowe
    Internet: 10 meg UL/DL...$30.00/mo.
    I really hate hearing things like this. Afterall, I'm stuck on dialup! My only option is through DirectWay, $600 to hook up and about $80 a month. Just not worth it. Looks like I'm stuck with AOL dialup for a while.
    I may be fat but I'm slow enough to make up for it.

  14. #14
    Senior Member Mr. Gear Jammer's Avatar
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    Quote Originally Posted by cuda2k
    1) Some poor customer service rep at Best Buy's phone center.

    2) Some poor customer service rep at the Dallas Time Warner Cable phone center.

    drop em like a bad habit .
    Tropical pole vaulting is the shiznit.

  15. #15
    tired donnamb's Avatar
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    They're slowly building a city-wide WI-FI cloud here. As soon as they reach my neighborhood and it looks stable, good-bye to Quest and all its works.

  16. #16
    2-Cyl, 1/2 HP @ 90 RPM slvoid's Avatar
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    Track down where the call center is with your browning rifle, make sure it has a good scope, lay in wait on the roof top next door. Tell a funny joke to the guy on the phone and scan for someone laughing through the windows.
    Figure out something witty to say cause that'll be the last thing they hear..

  17. #17
    NFL Owner monogodo's Avatar
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    Quote Originally Posted by cuda2k
    I'm not really mad at Best Buy. Sure, they were supposed to send me a gift card, couldn't find my address (wtf???) and then returned the giftcard to themselves and credited the two giftcards I had used to purchase the item that was supposed to come with the gift card. Problem: I no longer have those original giftcards.... Hopefully that one won't be a bad day for anyone.

    Time Warner on the other hand is going to get a serious piece of my mind if what I was just told by my wife is true. On Saturday my cable goes out. It's 37 degrees out and raining so no way I'm going to ride (and BF's was down too). Call them through out the day and can't get through to the customer service line at all. Sunday finally get in touch with them, and arrange to have a service guy come out today.

    Wife calls me after the guy leaves. Either the cables is cut, or the cable was cut and rerouted elsewhere (ie: my new upstairs neighbor). The kicker... the next avaliable appointment is on Feb 2nd. If my upstairs neighbor doesn't call TW in the next... 40mins, and approve for them to come in and take a look, apparently that's the next time they can come out and look at it.

    Usually I'm not a difficult person to get along with. I'm fairly easy going, but to have a nearly 2 week interuption in service is absolutely unacceptable. I will be more than happy to take off my "easy going guy" hat for a few minutes and chew my way up the chain of command over there till I find someone who can get things done.
    Yeah, good luck with that.

    Back in early October I upgraded to digital cable with DVR, because their website says they have dual-tuner DVR capability, and there are two shows on at the same time every week that my wife and I want to watch. I placed the call for upgrade on a Tuesday, they came out the next day & installed it. Thursday rolls around, and we try to record one show while watching another, and it won't do it. Turns out that our area isn't dual-tuner capable, even though their site says so. So I call and keep working my way up the ladder of supervisors trying to get it resolved. They made no effort to make me happy. I had a couple different options that I was willing to accept, and they refused them all and pretty much said I was SOL. One person did tell me that our area is scheduled to be dual-tuner capable sometime in April. But then she told me to do a search on their website for a very specific term which yielded an obscure press release which stated that not all areas are dual-tuner capable. I told her that they can't expect a customer to do that search, and that it would be a hell of a lot easier if they'd just place an asterisk next to it with a disclaimer below of "not available in all areas, contact your local office for details".

    So on Tuesday, after a half-dozen calls, and discussing it with my wife, we decided to cancel the digital cable, and get a TiVo. I made the call and had an appointment scheduled for Thursday evening. We then researched the TiVo and discovered that it can't deal with our cable lines, because we have both A-cable and B-cable. We'd need to have digital cable to get a dual-tuner TiVo to work. So I called TWC back and changed our appointment to a downgrade to digital, no DVR. They confirmed the appointment for Thursday evening.

    Thursday rolled around, and the appointment time coame and went. I called TWC to find out what was up with the tech. They informed me that I didn't have an appointment for that evening, that I'd cancelled it and rescheduled it for the following Tuesday. I explained that I wouldn't have done that, as I had a dr. appointment Tuesday late afternoon, and I didn't know if I'd be able to be home in time. I also asked about the cancellation. I was told that "someone from your number called and cancelled it." I asked when that occurred. They said 5:54pm. I told them that was when I initially made the appointment, and that I called back at 8pm and changed the service, but not the time. They showed that too, but that it had been canceled. So I said, "let me get this straight, I made an appointment at 5:45, then called at 8pm, then went back in time to 5:45 and canceled it?" I got no response. Some customer service reps refused to put me in touch with a supervisor, as they were all on the phone. I even asked them to simply write a note stating that they had a severely pissed off customer on the line and passing it to a supervisor, they refused. I finally got someone who was willing to see about getting a technician to stop by earlier 5 days. She wasn't able to, but agreed to refund quite a bit of the charges.

    What ultimately pissed me off the most about the whole ordeal was that when the Tuesday appointment came up, two technicians arrived. Surely one of them could have come on Friday.

    If we weren't in a 100+ year old historic building, we'd have a dish. Since we're on the 2nd floor, and the roof is the 9th, it's kinda hard to run cable to our loft. And we can't have it outside our windows, and our windows face North & East anyway.
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  18. #18
    Unique Vintage Steel cuda2k's Avatar
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    Quote Originally Posted by slvoid
    Track down where the call center is with your browning rifle, make sure it has a good scope, lay in wait on the roof top next door. Tell a funny joke to the guy on the phone and scan for someone laughing through the windows.
    Figure out something witty to say cause that'll be the last thing they hear..
    Maybe a little over kill, but I never rule out any options.

  19. #19
    Crawlin' up, flyin' down bikingshearer's Avatar
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    Quote Originally Posted by slvoid
    Track down where the call center is with your browning rifle, make sure it has a good scope, lay in wait on the roof top next door. Tell a funny joke to the guy on the phone and scan for someone laughing through the windows.
    Figure out something witty to say cause that'll be the last thing they hear..
    I could be wrong, but I think society frowns on such things. Besides, do you have any idea how much paperwork that would cause?
    "I'm in shape -- round is a shape." Andy Rooney

  20. #20
    Non Tribuo Anus Rodentum and off to the next adventure (RIP) Stacey's Avatar
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    Reminds me of Verizon math. Stupid people shouldn't be left in charge of solving problems.

  21. #21
    This Space for Rent h2omojo's Avatar
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    Quote Originally Posted by Stacey
    Reminds me of Verizon math. Stupid people shouldn't be left in charge of solving problems.
    Just remember when talking to stupid people. They will just drag you down to their level and beat you with experience.

  22. #22
    Senior Member DieselDan's Avatar
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    Quote Originally Posted by slvoid
    Track down where the call center is with your browning rifle, make sure it has a good scope, lay in wait on the roof top next door. Tell a funny joke to the guy on the phone and scan for someone laughing through the windows.
    Figure out something witty to say cause that'll be the last thing they hear..
    I think gun ownership is illegal in India. That's where my cable company has thier call center, and they are a small local company.
    Bikes use brakes to stop.

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  23. #23
    Non Tribuo Anus Rodentum and off to the next adventure (RIP) Stacey's Avatar
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    Elo mi na'me es baob!

  24. #24
    2-Cyl, 1/2 HP @ 90 RPM slvoid's Avatar
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    Quote Originally Posted by DieselDan
    I think gun ownership is illegal in India. That's where my cable company has thier call center, and they are a small local company.
    If he PM's me and gives me the coordinates, I'd gladly lend him a few seconds of time on my warbird class orbital weapons platform.

  25. #25
    Unique Vintage Steel cuda2k's Avatar
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    My Best Buy giftcard is on its way.

    My cable is still out and TWC has had their 48hrs to call me back with a revised appointment time. Tonight will be another call to them after I get home from class.

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