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Old 02-11-07, 10:01 PM   #1
sparks_219 
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What to do with a bad ebay seller?

Hi all,

I recently won an auction on ebay. The seller had 100% feedback. The item was starting at $59.99 and had a buy-it-now price of $89.99. So I won the item, and the seller sent me an invoice pretty quickly. He was charging a bit more than the actual shipping, but that was OK. But then he initially wanted $5 for required insurance. I know for every shipping company, insurance for items under $100 is included. So I didn't pay him for the "insurance" costs.

Then I get an email saying he shipped the item by UPS instead of USPS as stated in the invoice and requested by me! For those don't know, UPS charges about $30 for brokerage fee to bring items over from US to Canada. I personally think it is ridiculous to pay an additional 50% of the value of the item to the shipping company. At this stage, I don't even want the item anymore. Do you think I have enough of a case to get my $ back from paypal?
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Old 02-11-07, 10:13 PM   #2
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I would say no.... you would be trying to force some one to take their item back... Im pretty sure ebay/paypal cannot do that...
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Old 02-11-07, 11:54 PM   #3
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Just pay him all the money and move on....and ffs, grow a moustache!

Sorry mate, can't help you.
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Old 02-12-07, 12:02 AM   #4
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UPS into CAnada is an absolute deal breaker for me. I don't want anything that comes in a Brown truck. $22 dollar item gets a $20 brokerage charge. I have been screwed by a few sometimes wellmeaning Ebayers who agree to ship USPS and then throw it in UPS. UPS should be out of business in Canada.
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Old 02-12-07, 12:38 AM   #5
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Insurance is not free through the USPS, but it is through UPS up to $100. If you had paid the insurance cost, the seller would have shipped by USPS most likely.

I won't ship to canada at all anymore because the two canadian transactions I did through ebay were a nightmare.
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Old 02-12-07, 12:49 AM   #6
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i only buy from people who can give me a specific number for shipping
i dont like guessing games
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Old 02-12-07, 07:32 AM   #7
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Moving to foo.
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Old 02-12-07, 08:41 AM   #8
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I wouldn't say just yet that he's a bad ebay seller, aside from charging more than the quoted shipping price it doesn't look like he's trying to rip you off. UPS isn't that great for shipping to Canada. I try not to sell internationally anymore, but when I do I like to ship USPS Airmail. Its cheaper than UPS and it arrives relatively fast. Surface post is way cheaper but can take 9 or 10 weeks airmail is within 2 weeks usually.
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Old 02-12-07, 09:43 AM   #9
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SHipping to Canada Via USPS works great. My bike came via the post office.
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Old 02-12-07, 09:50 AM   #10
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You did not pay the ins. that was required because you just decided not to......or that is how I read it. Then the actual shipping over estimated was too high.......usally is because no one ever knows what it may be. Hmmmmm, I say you pay what he advertised or you should never had bid on it.

I hate when folks argue shipping..................if you bid,,,,,,you pay. If you hate the terms you simply don't bid.

Nuff said from me.
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Old 02-12-07, 09:56 AM   #11
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Without viewing the actual auction it is hard to say. But If the auction states it will be shipped with a certain shipper than it must be. If it doesn't specifically state which one, than it is up to the shippers discretion, and it is the buyer's responsibility to know this.

If I sell, and select "standard flat rate shipping", then I can send it by carrier pigeon if i so choose. It is not the sellers fault that UPS charges extra to ship to Canada.
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Old 02-12-07, 10:01 AM   #12
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Quote:
Originally Posted by mcoine
I won't ship to canada at all anymore because the two canadian transactions I did through ebay were a nightmare.
Gee, maybe all the other sellers that ship to Canada should be paid extra for all their inconvenience.

OP: If you didn't get the seller to promise to use USPS then this is entirely your own fault. You must ALWAYS

1) ask if they are willing to ship to Canada via USPS ONLY
2) the cost

Only then do you bid on the item.
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Old 02-12-07, 10:27 AM   #13
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You can avoid the brokerage fee from UPS if you:
- are close to a point of entry. In Montreal, Trudeau airport counts. For Toronto, Pearon airport counts.
- you tell UPS that you do NOT authorize them to be your customs broker.
- They will then call you when the package has arrived waiting for customs clearance.
- You drive to the UPS depot to pick up some papers that you must bring with you to the Canada Customs office.
- At the Canada Customs office you show up with your papers and pay GST/PST and any applicable duties that are due.
- They will then stamp the papers stating that customs has been cleared.
- Bring the stamped paper back to UPS and you will have your package released to you.
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Old 02-12-07, 10:39 AM   #14
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Quote:
Originally Posted by mcoine
Insurance is not free through the USPS, but it is through UPS up to $100. If you had paid the insurance cost, the seller would have shipped by USPS most likely.
+1 ^^Correct.

I never have a problem if a seller wants to put insurance on an item if it's expensive or has the potential to be damaged even if packed properly. That said I think at this point you should pay for the item and move on. The shipping switch was likely due to you not wanting to pay for insurance through USPS. I'm not taking a side here, simply stating my opnion on what you should do. The seller is just covering their butt IMO.
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Old 02-13-07, 10:57 AM   #15
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Off topic but why is shipping from Canada to the US so darn expensive? Got burned twice on that and will NEVER bid on an item from Canada without fixed shipping. Are you funding your health care system through your post office?
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Old 02-13-07, 11:11 AM   #16
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Either way, you should have had all that cleared up before bidding. I never make it a point to go off on anything smaller than $10 of bullcrap on intl orders, it's just not worth the potential headaches.

Usually when they say flat rate shipping they mean "post office" shipping, whether it's USPS, Royal Mail, or whatever it's called in the country it's coming from.
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