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Old 05-07-07, 06:21 AM   #1
reich17
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PC help....please

I start up my PC Saturday morning to find that all the icons from my Quick Launch toolbar are gone. I look a little further to find that all of my personal folders on my desktop are empty, the folders within them are still there but they are empty was well. In addition, the start menu selection for the Internet Explorer is gone. I am sure there are other issues I have not come across yet but that is what I know of so far.

I ran my expired Norton AntiVirus and Windows Defender to find no trace of a virus etc. I have 2 questions: 1. What do you think caused this mess and 2. Do you recomend any file recovery software?
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Old 05-07-07, 07:13 AM   #2
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You can always run system restore! Sounds like you got hit with a virus (Trojan and the payload blew out your file directory).

Drawback though is if your registry is infected, you still have the virus.

First order of business, download the AVG
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

Update and scan

You can also go to www.trendmicro.com and use their free scanner/cleaner to safe your system. NEVER EVER EVER run outdated AV!

I use AVG Free 7.5, lifetime license and have only had a couple of problems because the wife bypassed security and DL'd a couple of games.
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Old 05-07-07, 07:19 AM   #3
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I ran a system restore that predated the loss of files and the lost files were not restored. I am specifically concerned about 3 months worth of jpeg and wma files. Any recomendations on file recovery software?
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Old 05-07-07, 07:23 AM   #4
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windows xp? If so, it sounds like xp hosed your profile. The profile stores all the stuff as far as what shortcuts you have and where they are, your personal folders, etc... As far as fixing it, my #1 preference with anything that catastrophic in windows is to format C: and reinstall windows. Option #2 would be to delete this profile and create a whole new profile and start using that. You could continue using this profile but I would expect more wierdness soon.

In my experience, as far as file recovery, I don't know of any that do a good job after the fact. The best ones for consumers I've seen all have to be installed first, then they track where all the files go and what changes are made, then they can be really good at recovery. I think your best bet to get files back is a file recovery service. They are expensive, but worth it if the files are important.

What I do is I have a DVDRW disc that I format and re-burn all my important files once every month or two. I recently had a major crash and was happy to have a backup, but the backup disc was corrupt
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Old 05-07-07, 07:29 AM   #5
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I gotta agree with mlf at this point. Axon may have some ideas, he's a great man with coding and computer issues, maybe shoot him a PM?
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Old 05-07-07, 08:10 AM   #6
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A far as recovery programs, I doubt have any guidance, but stop useing your computer! The more you use it, the more you'll overwrite what you have lost.
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Old 05-07-07, 08:46 AM   #7
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Your theory of a hosed profile (yep, XP) really seems to fit the bill, I forgot to mention in the original post that all of my internet favorites are gone too.

As far as backing up important data, I did that at the end of January. I guess weekly or more frequently would be smart.

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Originally Posted by mlh122
windows xp? If so, it sounds like xp hosed your profile. The profile stores all the stuff as far as what shortcuts you have and where they are, your personal folders, etc... As far as fixing it, my #1 preference with anything that catastrophic in windows is to format C: and reinstall windows. Option #2 would be to delete this profile and create a whole new profile and start using that. You could continue using this profile but I would expect more wierdness soon.

In my experience, as far as file recovery, I don't know of any that do a good job after the fact. The best ones for consumers I've seen all have to be installed first, then they track where all the files go and what changes are made, then they can be really good at recovery. I think your best bet to get files back is a file recovery service. They are expensive, but worth it if the files are important.

What I do is I have a DVDRW disc that I format and re-burn all my important files once every month or two. I recently had a major crash and was happy to have a backup, but the backup disc was corrupt
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Old 05-07-07, 09:45 AM   #8
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Keep your kids off the computer
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Old 05-07-07, 09:47 AM   #9
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Keep your kids off the computer
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Old 05-07-07, 10:01 AM   #10
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The fix for this problem can be found here.
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Old 05-07-07, 10:51 AM   #11
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I've found that OnTrack EasyRecoveryPro can do a pretty good job of recovery files that have been delete, erased or even off a formatted hard-drive. Depends upon how valuable that data was to you. DON'T USE that HD anymore. Install it as a data-drive in another machine with bootable WIndow. Install the software and scan your drive and it should find all your files. Then copy to temp location and format your old drive and install a clean copy of Windows.
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