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Old 06-22-07, 10:01 PM   #1
kidcharlamagne
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so we ate at chilis tonight...

which of course was a mistake, but it was late and we were hungry.

My questions is, why do these “fast casual” places make it a point to have a different server bring you your food than the one that took your order? Is it to show teamwork? Is it to make sure servers aren't ripping the place off and promising more than what they charge for, hoping to pad their tip? Is it to make it seem like you're receiving service from a whole team of people? I'm curious if anyone knows why.
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Old 06-22-07, 10:02 PM   #2
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And you lived.
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Old 06-22-07, 10:05 PM   #3
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Yup, they unfortunately pay the server next to nothing to just do one thing, bring plates to tables. Supposedly, you can serve more people faster that way, so you don't have a waiter waiting for a food pickup, when they can be taking another other or delivering another check to open another table up.

It's all about table turnover...
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Old 06-22-07, 10:06 PM   #4
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Whenever I eat chilis, the next morning is like the 13th level of hell.
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Old 06-22-07, 10:12 PM   #5
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Hate it when they rotate servers like that.
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Old 06-22-07, 10:14 PM   #6
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I hardly ever eat out, and almost never at places like that which are prone to having disgruntled cooks.
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Old 06-22-07, 10:15 PM   #7
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Originally Posted by Mr. Smashy
And you lived.

Amazingly, yes. I had a salad that could best be described as a “meat lovers salad”, I feel pretty horrible right now.
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Old 06-22-07, 10:25 PM   #8
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Quote:
Originally Posted by polara426sh
I hardly ever eat out, and almost never at places like that which are prone to having disgruntled cooks.
Just had a few RedRobin franchises move into the neighborhood - and don't you know that both of the times I and a friend went to eat before the supper rush (5 pm) and had to deal with the few servers on - we were seated way to the back ... next to the toilet. Good freaking grief. You would think the manager would have had the server tables more up front. Nope, toidies for me and my friend. And the front of the restaurant was empty.

Hmmmm, now what could that have been saying to me, hmmmmm.
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Old 06-23-07, 01:48 AM   #9
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1 seating a night - 140 covers - 30$ - $4200
2-3 seatings a night by moving food faster - 280-420 covers - 30$ - max at 37800

Makes sense to me. Its not like you go to chillis for fine dining. Thats why fine dining is generally double to triple the price. Its how they keep their price low.
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Old 06-23-07, 01:56 AM   #10
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An ex gf of mine used to work at a "Mexican" food place that rhymes with Fifi's. They hired ex cons because they got some sort of tax break (or the gov paid part of their wages, I forget).

She caught one them pissing in the salsa barrel. Who knows how often that happened before she caught him.

You get what you pay for!
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Old 06-23-07, 03:45 AM   #11
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Originally Posted by kidcharlamagne
I had a salad that could best be described as a “meat lovers salad”
Just thinking about that is starting to give me a gastro-intestinal tsunami...
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Old 06-23-07, 03:52 AM   #12
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makes it easy to not leave a tip IMO

i'm a big tipper, except i don't tip for fast food, or any such crap as what you mentioned with chilis. when i go to a restaurant, i expect to be waited on. by one person. otherwise why the hell didn't i just go to the grocery store and buy ingredients and make the damn food myself. when i spend $15 for an entree i deserve to be treated well on an individual level. it's my right as an american. viva pinata.

okay no more beer for me.
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Old 06-23-07, 04:24 AM   #13
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Originally Posted by Zinn-X
makes it easy to not leave a tip IMO

i'm a big tipper, except i don't tip for fast food, or any such crap as what you mentioned with chilis. when i go to a restaurant, i expect to be waited on. by one person. otherwise why the hell didn't i just go to the grocery store and buy ingredients and make the damn food myself. when i spend $15 for an entree i deserve to be treated well on an individual level. it's my right as an american. viva pinata.

okay no more beer for me.
Does someone not take your order, answer your questions, bring you your food, and make sure everything is satisfactory at a place such as Chili's? If so, then you should tip.
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Old 06-23-07, 04:28 AM   #14
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I am sure it is some kind of efficiency thing. Not a big fast food fan. Chili's does have tho, an alternative menu for fussy eaters. A lo cal , lo fat option. It was pretty good too. With truth in advertising laws, guess that option is for real. Sure has to be better than mickie dees.
and they have Amstel Lite, too.
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Old 06-23-07, 04:43 AM   #15
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Funny twist to things. Denny's is a place I will not eat at in the states. Done it, regreted it. The quality of the food is best described as greasy.

So, here we are in Costa Rica and an VERY wealthy person tells me - let's meet at Denny's. I guess he saw the look on my face and starts to laugh. He said, you will like it, I promise.

Denny's in Costa Rica shows you what you could have if people cared with the same menu. I kid you not. The place is super clean, the service is wonderful and the food is actually really good.

Because it is from the USA, all the Ticos assume it must be really good - and so they maintain it to that level. And, the prices reflect that it is a very good place by the way.

Or perhaps it is just that at times I actually crave a greasy spoon?
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Old 06-23-07, 04:48 AM   #16
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American tolerance of sub standard service is at an all time high. I think that comes from addiction to fast food, crass television, the proliferation of chains. look at the substandard service of US airlines and most of all , lousy US beer. Why, because we let it happen..
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Old 06-23-07, 04:51 AM   #17
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Quote:
Originally Posted by cyclezealot
American tolerance of sub standard service is at an all time high. I think that comes from addiction to fast food, crass television, the proliferation of chains. look at the substandard service of US airlines and most of all , lousy US beer. Why, because we let it happen..
American's let it happen because they want more for less. Cheaper, cheaper, cheaper, has a price, and that price is often decent service.
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Old 06-23-07, 05:50 AM   #18
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The book , "Fast Food Nation," is a must read.
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Old 06-23-07, 05:53 AM   #19
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Originally Posted by cyclezealot
The book , "Fast Food Nation," is a must read.
+5

Tis true...
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Old 06-23-07, 06:28 AM   #20
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Originally Posted by road monkey
+5

Tis true...
It should change one's life.
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Old 06-23-07, 06:40 AM   #21
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the server takes your order, and makes sure you have everything you need.
the person delivering your food is called the expeditor.
it's done that way so that your food doesnt sit under the window getting cold while your server is busy taking an other order.
You're tipping your server but at the end of the night a certain percentage of that tip goes to the expeditor.
it does loses some personal touch because your server didnt do it all for you, but also the priority is YOUR food, and that should get out right away and sometimes doesnt in busy place if the server is in charge of it all.
btw we went out to chillis 2 nights ago, it was terrible, not going there again!
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Old 06-23-07, 06:52 AM   #22
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Quote:
Originally Posted by cyclezealot
and most of all , lousy US beer.
I'm going to have to disagree with you on that. There are many many domestic brewers producing an outstanding product. Avoid the Big Three (Anheuser Busch, Coors, and Miller) and it very easy to find excellent beer made here in the U.S.A..
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Old 06-23-07, 07:31 AM   #23
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polara. I agree with you on that. The US has many , many excellent micro breweries. But, I am just talking about percentages. How many Americans , percentage wise , drink Micro brewery beer. ? I'll bet it's under 10% of the domestic market. ? Thank god for small enterpeneurs in the micro brewery world. But, compare the big marketers in the US compared to other countrys'. Canada with Labatt's, Mexico with Dos Equis and Bohemia. Heineken, St Paulie girl. There is no excuse for the big three being so lousy.
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Old 06-23-07, 07:50 AM   #24
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Quote:
Originally Posted by cyclezealot
There is no excuse for the big three being so lousy.
Prohibition almost immediately followed by WWII. This is what caused most of the American beers to die out. America "forgot" what beer tasted like, and then during the war with mostly women consumers beers became lighter and less flavorful. Now it's what most people expect beer to taste like, so the Big Three cater to this, and the ignorant masses remain ignorant. Most people are creatures of habit, and are afraid to venture into the unknown. All they know is cr@ppy beer, and aren't inclined to try something new, so that is what they consume.
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Old 06-23-07, 07:57 AM   #25
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Doubt the big three are in any threat of going under. But, seems their growth is minimal. What used to really get me upset about the Big Three. They used to buy out smaller independent breweries. Like Heilman, Ruppe., etc. I suspect their goal was to not allow any other mass producers from influencing the American taste buds.
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