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  1. #1
    la vache fantôme phantomcow2's Avatar
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    How is this legal?

    I went into fastenal today to buy some stainless metric hex nuts. I need them ASAP, and McMaster won't have it to me in time unfortunately. So I find them at the store, it was 20 bucks for a pack of 50 of the m10 type. And it was 12 for a pack of 100 m8's.
    Well, I don't even need half of htat, but that's about what I would have paid at McMaster by the time shipping is factored in, so I went for it.
    I go to the clerk, give him my check card, and he announces the total:
    62 dollars!

    I am thinking, wtf? Something is obviously not right. 20+12 = 62? There is no sales tax in NH...

    So I ask him what is going on, that the sticker right on it said 20 for the m10 and 12 for the m8's. He says the stickers are "like 5 years old" and that this is the new price. I said no thanks, and I'll go for grade 5 zinc plated. Which by the way came up to a grand total of just under 15 dollars.

    I mentioned to him that he may want to update this information, the new prices that is. I figure customers probably want to know what something costs before they checkout...
    He says it's company policy not to change the sticker.

    Is this actually legal?
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  2. #2
    Señor Member USAZorro's Avatar
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    I don't know if it's illegal, but widely publicizing their inane policy sure won't help their business.
    The search for inner peace continues...

  3. #3
    la vache fantôme phantomcow2's Avatar
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    Quote Originally Posted by USAZorro View Post
    I don't know if it's illegal, but widely publicizing their inane policy sure won't help their business.
    The guy is actually a n00b, he said he has only been there a month. I don't think I would have gotten such an honest reply from the manager...
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  4. #4
    Hazardous Taerom's Avatar
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    Legal? Dunno, but it seems like really bad business practice. I work at a hardware store, and if something is marked lower than it comes up at the register, we'll give you the lower price.

    btw, you could probably buy them individually at any hardware store and save some money.

  5. #5
    la vache fantôme phantomcow2's Avatar
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    Quote Originally Posted by Taerom View Post
    Legal? Dunno, but it seems like really bad business practice. I work at a hardware store, and if something is marked lower than it comes up at the register, we'll give you the lower price.

    btw, you could probably buy them individually at any hardware store and save some money.
    If only I could find a hardware store that actually sold metric stainless. FInding metric fasteners is hard enough, let alone stainless. I think I should have gotten it at the listed price, that is what has happened at every store I've gone to.
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  6. #6
    Hazardous Taerom's Avatar
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    I suppose you're right, they aren't too common.

  7. #7
    more ape than man timmhaan's Avatar
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    i was buying some snack bars at this corner store near me a few weeks ago. there were two stickers on the box...one for $2.99 and one for $3.49. I didn't say anything at first because i was curious to see what he would ring up. sure enough, on the register...$3.49! *******! i asked him to take it off and didn't buy it.

  8. #8
    Mooninite shakeNbake's Avatar
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    Varies state by state. Here in Cali, you have to sell by the advertised price.

  9. #9
    Senior Member DannoXYZ's Avatar
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    And look around at all the other hardware stores within a reasonable driving distance. I've actually found a store that had 7mm bolts for my BBS wheels. Before that, once a year, I'd stop by a certain small store in Gilroy on my way up to S.F. Mail-order's always the best deal, just gotta plan your inventory-purchases in a timely manner.

  10. #10
    Tail End Charlie Ritehsedad's Avatar
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    Quote Originally Posted by shakeNbake View Post
    Varies state by state. Here in Cali, you have to sell by the advertised price.
    I believe that's true in Maine too.
    Why isn't 11 pronounced onety one?

  11. #11
    ಠ_ಠ DevilsGT2's Avatar
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    That's bait-and-switch, and it's illegal in California at least.
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  12. #12
    Non Tribuo Anus Rodentum and off to the next adventure (RIP) Stacey's Avatar
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    Sears Hardware here has a nice selection of metric stainless.

  13. #13
    On my TARDIScycle! KingTermite's Avatar
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    Quote Originally Posted by Stacey View Post
    Sears Hardware here has a nice selection of metric stainless.
    I'm pretty sure I've seen metric stainless at Ace hardware here.
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  14. #14
    JF1
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    Senior Member JF1's Avatar
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    The Lowes near me sells metric stainless though its not a big selection. I avoid Fastenal whenever I can simply because unless you have a business account with them and buy high volume, you will get reamed. I had to go there recently for some CV axle bolts for my wifes VW as my dealer parts was closed (Saturday) and paid something ridiculous like 35.00 for 6 bolts.
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  15. #15
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    I think it's technically only considered "Bait and Switch" if it's advertised outside the store. I could be wrong.

    PC2, did you even ask to speak with a manager? At best, he might have given you the old price and smacked his peon upside the head. At worst, he'd have denied you this "discount."

    What are the prices elsewhere, besides mailorder or internet?

  16. #16
    1/2 man,1/2 bear,1/2 pig ManBearPig's Avatar
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    Best justification for the five finger discount if I ever heard on. You just need a few, right?
    ...

  17. #17
    Safety Zealot wyeast's Avatar
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    Legal? maybe. Poor practice? Hell yeah. If they're so lazy that they can't be arsed to update their price tags anytime in the last five years (and while jacking you for the price of fasteners), just what kind of customer service can you expect for any other reason?

    Doesn't sound like the type of place I want to take my business to.

  18. #18
    Banned. timmyquest's Avatar
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    Sounds like a bait and switch to me...

  19. #19
    Senior Member psiphi's Avatar
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    Here in Colorado the store has to sell the product for the advertised price. One day I noticed tuna steaks for $ .99 a pound, the nine for the dollar amount had fallen off the price sign. I asked the meat clerk about it and he said that he'd give me a pound of tuna for a buck, but joked with me that I couldn't have more or he wouldn't have a job the next day. It was awesome tasting tuna.

  20. #20
    Not So Senior Member jisaak's Avatar
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    Metric hardware is a way of life here north of the 49th, common as dirt, even stainless. Must be a mail order business from Canada.

  21. #21
    J E R S E Y S B E S T Jerseysbest's Avatar
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    If its a small store or a store that doesn't get a lot of business, then I wouldn't say its illegal. One of the only places that sells high performance car parts around here has price stickers that aren't accurate either, some are higher (parts that are either mostly obsolete or have better, cheaper alternatives), and some are lower. Usually when people go there, its not to comparison shop, its cause they want the part right now and price is (mostly) irrelevant.
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  22. #22
    Resident Old Fart Olebiker's Avatar
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    Quote Originally Posted by timmyquest View Post
    Sounds like a bait and switch to me...
    Bait and switch is the practice of advertising a product at a low price, but refusing to sell the bait item. The classic case is from the 1960s. Sears would advertise a refrigerator at an amazingly low price. When you came into the store to buy it, they would have none to sell. They would tell you that you didn't really want that one anyway since it was a totally stripped down model and what you really need is this expensive one.

    I worked for a Frigidaire dealer who did the same thing. Frigidaire had a model that was dirt cheap, but they would only sell one unit to each dealer so he could run an advertisement. You dare not sell that refrigerator, though. Frigidaire would get very upset with any dealer that did so.
    Wag more, bark less

  23. #23
    Tête de Limace gurana's Avatar
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    Quote Originally Posted by Olebiker View Post
    Bait and switch is the practice of advertising a product at a low price, but refusing to sell the bait item. The classic case is from the 1960s. Sears would advertise a refrigerator at an amazingly low price. When you came into the store to buy it, they would have none to sell. They would tell you that you didn't really want that one anyway since it was a totally stripped down model and what you really need is this expensive one.

    I worked for a Frigidaire dealer who did the same thing. Frigidaire had a model that was dirt cheap, but they would only sell one unit to each dealer so he could run an advertisement. You dare not sell that refrigerator, though. Frigidaire would get very upset with any dealer that did so.
    I was going to say that techincally what the OP stated wasn't bait-and-switch. MD has some fairly specific laws on this practice, but it can be difficult to enforce I imagine. The biggest instances of bait and switch are the ultra low prices for normally big ticket items you see in the sunday ads. Of those, I'd say the biggest offenders are either electronic stores selling large TVs, or jewlery stores. I have some experience with the latter... One christmas I was hard up for ideas for my girlfriend, so I followed up an ad that said 'diamond earings for like $150'. I didn't know a damn thing about diamonds at the time, but I guess that sounded good. Of course, when I got there at like 9:30 a.m., "Oh, we don't have that particular set anymore. We do have this set with the higher quality stones in the platinum setting".

    Les Douleurs de la Mort. :: Sed fugit interea fugit irreparabile tempus.

  24. #24
    Tête de Limace gurana's Avatar
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    Oh yea... I've heard-tell there is also some sort of consumer law in MD stating that items must be sold at their labeled price. There are apparently exceptions for instances where an item was inappropriately placed in the wrong area, usually by a customer that didn't want to go back to where they got it from. This happens a lot at clothing stores when you see a really nice shirt in the clearance rack, that you just know shouldn't be there.

    I've kind of had some experience with this (or Best Buy didn't want to deal with me at the time.) I don't buy movies often, but if I do, it's usually from the bargain section. You know, movies that have been around a while that a store is trying to offload by selling them 4 for $20, or the like. I grabbed four such movies one time at best buy and they all rang up regular price. When I asked about it, it was because only three of them were registered as part of the deal. The fourth, 'being john malkovich', was regular priced, therefore I didn't get the deal on the previous three either. I explained that it too was on the rack with the others. He then tried to say that a customer probably misplaced it there. Actually, the way he said it I think he was trying to imply that I somehow put it there. In anycase, I told him that there were infact at least 4 other copies of that same movie still there. I even walked him to the rack and pointed it out. If someone misplaced them there, they took a whole bunch with them. The guy called his manager out and I got the lower price.

    If they stuck to their guns, I would've just walked away from the sale. It just wasn't worth it to me. Trying to envoke some law I'm not sure really exists is no way to spend your evening.

    Les Douleurs de la Mort. :: Sed fugit interea fugit irreparabile tempus.

  25. #25
    Grumpy Member trsidn's Avatar
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    Quote Originally Posted by psiphi View Post
    Here in Colorado the store has to sell the product for the advertised price. One day I noticed tuna steaks for $ .99 a pound, the nine for the dollar amount had fallen off the price sign. I asked the meat clerk about it and he said that he'd give me a pound of tuna for a buck, but joked with me that I couldn't have more or he wouldn't have a job the next day. It was awesome tasting tuna.
    To me this is a little bit different. That's not hitting the store for bad business practice, that's hurting them for a mistake or an accident. $.99 is totally unreasonable for tuna. But it was nice of the clerk to give you some for that price.
    Quote Originally Posted by Mariah View Post
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