Back in May, I became the proud new owner of a Genuine Buddy 125. http://www.genuinescooters.com/ After being Car-Free for almost 7 years, I found that my career path obligated me to go places that were not reasonably accessible by bike or bus. A scooter that gets 90-100 mpg was a good, green alternative, and a great deal of fun to ride. I got the two-tone green one, it has a 2-year warranty and even road side assistance.
Anyhow, it started running really rough all of a sudden, I took it to the shop I got it from on July 24th. They said the spindle bearings were bad and had ruined the bearing races on the spindle of the rear wheel. After school started in August, I told the local dealer that I know it's not his fault, as he is being screwed around with by Genuine, (the dealer is not a large enough operation to disable one of their scooters to fix mine, nor do I expect them to,) but I needed transportation for school. They gave me a loaner, which is cool, but it's still not my scooter, plus, it's been wrecked. And it's red, white, blue and yellow.
Well, as you've probably guessed, nothing has happened. I e-mailed the scooter company (Genuine) a week ago and told them this:
I've not had my Buddy 125 for a month and a half. Seems something went wrong with the spindle bearings and now it needs a new spindle. From what my dealer (Scenic City Scooters, Chattanooga TN,) says, you guys don't seem too concerned with getting me another one. They've been kind enough to loan me a TGB, as my scooter is my only form of transportation. I love my scooter when it runs, and the two year warranty is great, unless your scooter sits in the shop for a month and a half. Meanwhile, the insurance company is still sending me a bill on a scooter I have not ridden in six weeks.
A lot of us Buddy owners talk online, and apparently my situation is not unique. Many of us are starting to think that, although we would normally love to sink more money into a Blur or a Stella, (if you decide to introduce it again,) we'd probably rather deal in the future with a company like Honda or Yamaha, if this is any indication of parts availability/customer service.
This situation could best be described as "ridiculous," and that's being polite. You need to fix this problem, for me and everyone else who is having to wait for months at a time.
To which I got this response:
Thank you for the email... and I apologize for the delay.
I spoke with one of my coworkers and he has already been in contact with your dealer regarding the backordered part. I believe he's looking into a way to get the part expedited.
Again, I apologize for the delay... we are very concerned with getting parts out.
Genuine Scooters Dealer Development
And you know I haven't heard anything since, so I had to fire this missile today:
I would like some details as to how you plan on getting this part "expedited," as you guys seem to have no problem sending brand-new scooters to my dealership, scooters that I assume are mechanically identical to my own. I have been patient. According to many of my friends I have been played for a fool. I haven't seen my scooter, (again, my primary source of transportation,) since July.
One of four things needs to happen, now that I am out of patience with you guys:
1. Get it fixed within the week. I don't care how you do it, but you have access to the part, and both of us know it.
2. Get me a new scooter. The one I have has about 2000 miles on it, (and yes, half the time I've owned it, it's been in the shop.) Maybe you'll get a better resale value out of it than I would if I traded it in for a Honda, (a company known to stand by their products, by the way.)
3. Refund my money. I doubt Yamaha, Kawasaki or even TGB could stay in business doing this to their customers. Shoot, even Wal Mart would've refunded my money and all they sell is Chinese crap.
4. Let's trade phone numbers, my lawyer for yours.
This needs to be rectified, and soon. It's not my fault, it's not my dealer's fault, and it's not Taiwan's fault. I've worked with customers before and found that keeping them happy is often just as important as making new ones. You have a week.
I know y'all will agree this is absolutely crazy, and I was patient for a fairly long time. My sister is a lawyer, and a good one, but I'd rather not bug her just yet,(plus, I did give them a week,) so I was wondering if any of you knew what my rights were in this situation?