I think i am aware of the reasons why customer service is becoming a distant memory. I understand the Walmartization of America and how we sacrificed our desire for customer service at the alter of Everyday Low Prices. But what i don't understand is why everyone drank the Kool aid and why we the consumers are so willing to accept it.
First of all, i must say that i am a service manager for a company and my job is to kiss people's asses pretty much all day every day whenever the time arises. We go above and beyond to accommodate our customers, in fact sometimes i think we go too far. I think a lot of the reason we do this is because my company is owned by an older gentleman who is probably doing it old school.
The thing that irks me is that I kiss butt with my customers all day long yet I don't go ANYWHERE and get the same treatment. I can give countless examples. A couple of weeks ago we traded cars. The salesman and staff of the dealership were nice enough but did absolutely nothing beyond bare minimum to get the deal done.
Then they got mad at me when i told them i wasn't going to finance through them. They told me that it was such a lean deal for them that i should at least finance through them so they could get the $200 kickback from the bank. That was just one thing. Then we ended up with only one key and they didn't give a crap at all. I also called the salesman on a couple other issues and he has promised to call me back and I haven't heard a word.
I can recite tons of other examples where people just don't give a crap and they don't follow through. It's no wonder everyone is buying everything online because you can do your own research and get it cheaper online. And besides you don't get any extra service with crap you buy locally because half of the sales reps haven't done the bare minimum like reading online to garner even the slightest bit of product knowledge.
It's scary how bad it has gotten in my relatively short 20 years of adulthood. How much worse can it get? It really makes me stop and think that most customers must be HUGE push overs because how else do these people stay in business? I end up raising hell everywhere i go, because i don't accept mediocrity or indifference.