My girlfriend was looking for a new apartment with her sister for next year (college campus.) They found one they liked, went in, gave the security deposit and were told they could come sign the lease in a few days. A few days later, the rental company called and told them that the apartment they looked at and had given the deposit for wasn't available anymore. They offered another apartment near the one they wanted, but this one was much worse; old kitchen (other one was brand new), old cabinets, no hardwood floors, and no A/C. They said they'd install A/C but would then charge them extra, which I thought was stupid. Anyway, they now refuse to give back the deposit, and are saying it's against their company policy because my GF and her sister were offered another residence.
I want to call and talk to them, but I can't find specific laws/rights about this. Most security deposit refund articles I find are about getting the refund back after the lease is over, not before it's even signed. Does anyone know specific rights I can use to prove that they're *******s? I live in Ohio, and here's a link to the page with the lease: http://ohiostaterentals.com/rent_App...licationIE.htm
I also would like to reinforce the fact that no lease was signed. They filled out the application and gave the deposit, and were given the lease to bring back but never signed it, and in the meantime were told that the apartment was no longer available.