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  1. #1
    Kev
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    Am I right or wrong?

    This is not cycling related, and I'm not asking for sympathy etc.. I would like everyones honest opinion.. A few months ago my backup car (I have 2 cars slam me now) it is a old 88 buick was a good lil'car with a hitch and bike rack but power steering died on it. So I was driving my pontiac and it got tottaled, lady that rear ended me insurance covered the rental for 2 months till they mad ea settlement, just matter of bad luck I got laid off work at same time. So I figured I would fix the buick, just to get by. Well after fixing the rack for the steering, replacing battery that died while it was sitting in my drive way and alternator still not running quite right. And the shop I took it down to, basicaly said he could not justify paying his mechanic to narrow down what was causing the problem after 1 day. So I took it to the Chevy dealership across the street.. they said it would take 1-2 days to look at no big deal I got a rental to get my son to school wife to work and me to interviews. That was 15 days ago today. Well they stalled for about a week on doing anything, then kept telling me I'll know something tomorrow since then.. This week I go down and have to sit around for over 30 min just to get him to tell me mechanic called in sick and did not leave any notes what was going on.. I drive up today around 2pm, I see the service advisor as I drive up and look him in the face. When I park and walk over I can't find him and no one helps me out (only one other service guy there talking with client) after 30 min I leave and call and leave message. At 6:15pm I get no call back, so I call up and ask to talk with the head manager at the dealership I calmly explained to him what was going on and that I just want to hear back from someone. Supposedly I will get a call back tomorrow. I just quit smoking last week so already on edge, and stressed out over being laid off. I don't know what to think anymore.. should I expect my car to be fixed by now is that a fair assumption to make? Should I expect to get call backs from the advisor just to tell me they dont' know what is wrong.. Should I get a shotgun and go postal?

  2. #2
    Love Me....Love My Bike! aerobat's Avatar
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    You should definitely be able to speak to someone about it
    after all this time. If you can't get any satisfaction, keep
    going up the chain of command, until you do get some.
    "...perhaps the world needs a little more Canada" - Jean Chretian, 2003.

  3. #3
    Senior Member wyobiker's Avatar
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    Quote Originally Posted by Kev
    And the shop I took it down to, basicaly said he could not justify paying his mechanic to narrow down what was causing the problem after 1 day.
    HUH???

    I have a hard time accepting that a shop has the ability to replace a rack and pinion but not be able to diagnosis a charging problem. Leads me to wonder what their workmanship is like on the rack. I hope they aligned the vehicle afterwards. The charging system back in 88 was still pretty straight forward and any technician ( notice I didn't say mechanic) should be able to check it out within a reasonable amount of time. Being a ASE Master Technician myself I really doubt it would take more then 20 minutes to check it out. Keep in mind I am assuming that everything under the hood is still original equipment and some so called mechanic hasn't been in there doing his best Rube Goldberg!

    If you are slightly mechanically inclined you can check it out yourself. First start the vehicle and pull off the negative battery terminal. If the car still continues to run it means the alternator is putting some voltage. To keep the battery charged the alternator has to put out voltage greater then battery voltage - 12.8 volts. If the vehicle dies then it means that the car is running off battery voltage and is not probably getting enough output from the alternator to recharge the battery. Rehook the negative battery cable and start the vehicle. On the back side of the alternator is a hole shaped like the letter "D". Insert a small screw driver into that hole (approximately 3/8") and push on the tab inside and touch the screwdriver to the side of the alternator case. Have someone now remove the negative cable. If the vehicle dies then there is a good possibilty that the alternator is past it's servicable life. It could be something relatively easy to repair but the cost of a rebuilt in most cases doesn't jutisfy repairing your existing alternator. Hope this helps and good luck.

  4. #4
    Kev
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    Alignment was done after replacing the rack, I really suspect the first shop not sure how much I trust them is one reason did not give hard time about taking it elsewhere. If problem was intermittent I could understand weeks to find it and fix it, but it is not first excuse for the delays was computer was giving no error codes... Alternator was definately bad, I asked them to change when I first went to check out the car the guage inside was showing less then 12 volts. Current problem is rough idle and stalls.. THe bad batter/alternator one of the two blew the DIS and IGN fuses.. In reality I was not even planning on fixing this car, just had not called junk yard to pick it up but due to being unemployed I can't get a new car so figured I would fix it.. My savings is just dwindling down fast.. and still no light at end of the tunnel so to speak..

  5. #5
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    >> I just quit smoking last week so already on edge

    Just think of Lloyd Bridges in Airplane! for a little cheering up. You just picked a bad week to stop smoking.

  6. #6
    Senior Member danr's Avatar
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    Quote Originally Posted by Ralph
    >> I just quit smoking last week so already on edge

    Just think of Lloyd Bridges in Airplane! for a little cheering up. You just picked a bad week to stop smoking.
    Darn, you beat me to it.
    Does the perfect bike really exist?

  7. #7
    Senior Member wyobiker's Avatar
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    [QUOTE=Kev]Alternator was definately bad, I asked them to change when I first went to check out the car the guage inside was showing less then 12 volts. Current problem is rough idle and stalls.. THe bad batter/alternator one of the two blew the DIS and IGN fuses.. QUOTE]

    It doesn't sound like a computer problem to me. Rough idle and stalling can be a TPS problem. But first I would suspect a ground problem. Make sure all of the grounds are securely in place. There should be one from the battery to the body, engine to body, and obviously one from the battery to engine. Most GM vehicle back in that era had a number of grounds terminate either directly to or around the thermostat housing. If someone had put in a t-stat and failed to rehook ALL of the grounds this can lead to running, charging, and other assorted problems. The computers in these vehicles are nothing but a grounding source which means if any grounds are missing things start to go awry. Just some ideas and thoughts.

    Hope your attempt at the great american smoke out is going well.

  8. #8
    The Red Lantern Rev.Chuck's Avatar
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    You should get a Clymer or Chilton service manual and a cheap multimeter (analog would be fine) and just follow the electrical trouble shooting.
    There is no reason for the shop to dodge you. After fifteen days even a parts replacer could have solved the problem.
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  9. #9
    Kev
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    I agree with you Rev Chuck, I said they could just swap parts and narrow it down. That's what I said the first week, there response was they could not return parts once they were used in a car. I contacted the Chevrolet Customer service main line, see if they could do anything. I got a call back atleast and this morning they were gonig to check the timing chain.. Which from my understand entails pulling the cover and checking it not a long process I gave them 6 hours and called them up and no response aftter 2 hours. I can see why there is a waiting period for firearms

  10. #10
    The Red Lantern Rev.Chuck's Avatar
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    Checking a timing chain(or belt) does not involve any big work. You just roll the motor to TDC on compression and check the cam timing mark.
    This is the dealership, right? And they are saying they cannot return electrical parts, TO THEMSELVES?
    When I worked in an equipment shop we kept "testers" for likely electrical culprits. If you had a typical problem you just plugged in your tester and If the problem was corrected, you went and picked up a new one from parts. This was mostly for solid state ignitions, as it was alot quicker than using the official diagnostic gadget.
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  11. #11
    Kev
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    I just know the basics of automotive.. I did not think it was a dificult item to check. I'm just going to pull my car out of their tomorrow this is completely useless to keep it their. I waited for 2 hours to get a call back from the service rep after speaking with him directly. So called back got voice mail (big surprise) and told them to fix it by tomorrow or have it ready for me to pick up. THen contacted the customer service rep I dealt with before. She told me, that they had told her that they had already started on the repair (basicaly lied to her). I'm going to try to get the officiol complaint against them from her tomorrow, she atleast calls me back. Pull my car out, I only know one shop I trust at this point probably take it to them even though it is not very close and ask the dealership to pay me back for this rental for hte past 17 days, if they dont' agree I'll see if I can take them to small claims court. Hey I'm unemployed I have time to go after them

  12. #12
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    Am I right or wrong ?

    Get your car back before they show you the bill and hang on to your bike !

  13. #13
    Kev
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    Hahahaha I still have my bikes, I would pull my bike rack off the car before anything happened to it Only reason it is on there still is because it is a hitch rack which I leave on all the time. I went by this morning I told the guy just give me my car back! He said they are working on it right now, I was like yeah right. So he walked me back to the service area and the guy was tearing something apart. No one would work on it yesterday (what a load of crap), but the mechanic said he woudl no for sure if the timing is bad in 20 min. So I will give them till 10am and I am gonig back if no luck I'm pulling it. It's gone this far what is another 30 min. Or I'm renting a car getting that added insurance and driving right into the center of that dealership and taking out as many cars and walls as possible

  14. #14
    Kev
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    I'm continueing to vent here, I was going to pull my car out friday and they said they found the problem a bad timing chain. Of course first said would be done late friday or monday afternoon. Now it is tuesday and will be done tomorrow. Service advisor told me parts came in yesterday at 3pm, upon finaly dealing with service manager directly he said parts came in this morning. Since I got to speak with him directly I complained He stated that his mechanics did not want to work on my car because it is higher mileage 180,000 miles, and that I did not want to take it elsewhere and he had to make a mechanic work on it.. What kind of excuse is that?

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    I decided to resurrect this thread because I am so darned bored right now that my eyeballs are bleeding.
    That, and I want to see how long it takes for someone to catch on that I am being the Necromancer for the day.

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