I had a new wheel built up at an LBS.
Won't say which one because I don't want
to create bad blood--
The bearings are totally gritty and don't spin well--
they feel rough when you hold the wheel on your fingers
and spin it. It is brand spankin new--new hub, new bearings,
new spokes, new rim. So I asked the LBS about it. They want
to charge me for new bearings. I told them I would see if Surly
would replace them. I spend money at this shop regularly--I'm not
a chiseler. Shouldn't they just flow me the bearings for free? The
bearings should be like butter.