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Old 04-02-08, 03:49 PM   #1
phantomcow2
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Got my new video card: Failure

Well I installed my new Geforce 8600GT. Installation is pretty straight forward on the hardware side.
Software side seems equally easy. I do the restart after driving installation, everything seems fine. I now go to watch a DVD, as soon as it is about to begin playing, everything freezes. For a split second a see a blue screen -- like you used to see with the blue screen of death on Windows 98. Then my computer restarts.

Any ideas why?
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Old 04-02-08, 03:50 PM   #2
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What version of Windows?
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Old 04-02-08, 04:03 PM   #3
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winXP Professional 64 bit.
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Old 04-02-08, 04:11 PM   #4
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Download
http://downloads.guru3d.com/download.php?det=1655

Install
Run--delete all video drivers
Reboot
reinstall driver
reboot

try again
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Old 04-02-08, 04:23 PM   #5
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You PSU may not be up to snuff also
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Old 04-02-08, 04:27 PM   #6
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Does the video card require additional power from the PSU, usually using a floppy drive power cable plug?
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Old 04-02-08, 04:32 PM   #7
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well my PSU is 500W...

This card does not require an external power connection, it draws all it needs from the PCIE slot.
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Old 04-02-08, 04:39 PM   #8
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Quote:
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well my PSU is 500W...

This card does not require an external power connection, it draws all it needs from the PCIE slot.
Wattage doesn't mean too much if the amperage isn't up to snuff, primarily on the 12v rail which i'm almost certain is where video cards draw their power from (as well as the CPU).

What brand/model power supply is it? Personally i think your power supply is probably fine, but it is a valid point to look at.

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Does the video card require additional power from the PSU, usually using a floppy drive power cable plug?
For what it's worth, most video cards today rely on a video-card specific power connection.
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Old 04-02-08, 04:49 PM   #9
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Antec Earthwatts, 500.

Wattage means a lot because it's delivery 12v...the rest is in amperes. THen again, it's possible that isn't delivering it's power.

So Winamp also crashed it. Basically anything except AIM and FIrefox crashes it. Also, trying to get into the control panel crashed it. I went into my BIOS, set onboard as my primary video, switched monitor plug to that, and the comp would not even start. It wasn't until I physically removed the video card from my computer that I was able to start. ANd now, here I am, onboard video and stable.

A friend of mine offered to try the video card in his rig, just to isolate variables. I guess I'll have more information tomorrow.
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Old 04-02-08, 05:10 PM   #10
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Antec Earthwatts, 500.

Wattage means a lot because it's delivery 12v...the rest is in amperes. THen again, it's possible that isn't delivering it's power.
Wattage means squat...

Wattage=voltage X amperage

Where are those watts coming from? You want the bulk of them from your 12v rail.

In other words, the 500w power supply delivering 30amps to the 12v rail > the 500w power supply delivering 10 amps to the 12v rail.

My power supply, a 600w sparkle, is pumping nearly 400 watts to the 12v rail. Your 500w Antec is only pushing 200w through your 12v rail.

I'm not convinced that is your problem, but i also don't know what else you've got running on that computer. Your video card isn't drawing as much power as it needs from the PSU at all times and so if you don't have enough juice to it, when it does try and go get it, your CPU/RAM/Video card is likely to fail.

Have you tried to uninstall all the video drivers as i previously suggested?
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Old 04-02-08, 07:11 PM   #11
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I am reluctant to uninstall all video drivers because I still have onboard video, and this works. I don't want to take that away, if your suggestion doesn't work. After I have tested my video card on my friends rig, I'll give your suggestion a shot.
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Old 04-02-08, 07:37 PM   #12
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I am reluctant to uninstall all video drivers because I still have onboard video, and this works. I don't want to take that away, if your suggestion doesn't work. After I have tested my video card on my friends rig, I'll give your suggestion a shot.


Sometimes you make me want to pound my head against a wall. Then i remind myself that it's your headache, not mine ;-).

You don't need video drivers installed to get video. Windows uses generic drivers in this case. Your video will look like crap and you'll be limited to resolution, but you can still boot into windows.

You should never keep old drivers installed for hardware that has been replaced. Your asking for a headache.
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Old 04-02-08, 07:54 PM   #13
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I know you don't need to have the drivers to run, but I don't even want the hassle of dealing with it until I have at least confirmed that there is nothing wrong with my card. This just means that I have to wait one more day -- BFD
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Old 04-02-08, 07:56 PM   #14
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Fair enough.

For your sake, it may be less of a headache if the card fails in your friends system too.
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Old 04-02-08, 08:01 PM   #15
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I'm definitely hoping for a failure in my friends system...
That means I get to get an RMA from NewEgg, a simple process. If it works in his system, then it's time to do some troubleshooting, not necessarily easy.

I get this feeling that I am looking at a hardware issue. I hope I'm wrong
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Old 04-02-08, 08:22 PM   #16
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I had the same with my GE Card, I emailed support they gave me the instructions to disable all the video drivers and a software driver cleaner.

I have posted the reply from XFX.

Start the system and tap F8 before Windows starts. Select Enable VGA from the Advanced Startup Menu. Download the latest driver from http://www.nvidia.com/content/drivers/drivers.asp and save them to the desktop then download the professional driver cleaner from http://downloads.guru3d.com/download.php?det=745 and install the cleaner. Uninstall the current video drivers through the Control Panel Add/Remove Programs utility in the control panel. Reboot into safe mode by pressing F8 repeatedly after the POST screen but before windows loads. Use the driver cleaner to clean only the NVIDIA and ATI (if present) drivers and repeat this step a few times to completely clean the drivers out. Install the latest drivers from the desktop and reboot into windows normally. If you still do not get a display in Windows than try the card in another system and another card in this system. Please double check that your serial number is registered correctly and verify that your profile has your current contact phone number and mailing address that someone will be able to sign for a package in case we need to escalate this for RMA evaluation
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Old 04-02-08, 08:25 PM   #17
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dust your pc out.
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Old 04-02-08, 08:31 PM   #18
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check the event log for the save dump error , or run the minidump through windows debugger.. you may have corrupted something with the driver install ... one thing to try is to run "sfc /scannow"


also you say you have onboard video try going into the bios and disabling it then boot it up, and make sure the first video is not set to auto specify pcie if you can. bios's are different. what PC do you have?
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Old 04-03-08, 10:37 AM   #19
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Quote:
Originally Posted by phantomcow2 View Post
winXP Professional 64 bit.
May be obvious, but, are you sure you installed 64 bit drivers?

And, always skip the drivers on the install disc and download the latest ones from the manufacturer.
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Old 04-03-08, 01:28 PM   #20
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May be obvious, but, are you sure you installed 64 bit drivers?

And, always skip the drivers on the install disc and download the latest ones from the manufacturer.
You can't install drivers from a different OS.
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Old 04-03-08, 01:30 PM   #21
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You can't install drivers from a different OS.


Perhaps I wasn't being clear enough.

You are using a 64 bit OS (XP PRO x64, the OP said). Make sure you are using 64 bit drivers FOR THAT OS.

Skip the install disc and install the most current build driver FOR YOUR 64 BIT OS.

Manufaturers are always revising drivers. it is usually guaranteed that the driver on the Disc that came with the card is NOT the most recent applicable driver. And yes, they typically revise all their drivers, not just come out with new ones for a different OS.

This is why, whenever you buy ANYTHING that is computer related and requires a driver, ALWAYS check the manufacturer's site for the latest driver. Cards, MOBO, Router, Monitor, ANYTHING. THis should be the FIRST thing you do.

Last edited by sneefy; 04-03-08 at 01:37 PM.
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Old 04-03-08, 01:35 PM   #22
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Quote:
Originally Posted by phantomcow2 View Post
Antec Earthwatts, 500.

Wattage means a lot because it's delivery 12v...the rest is in amperes. THen again, it's possible that isn't delivering it's power.

So Winamp also crashed it. Basically anything except AIM and FIrefox crashes it. Also, trying to get into the control panel crashed it. I went into my BIOS, set onboard as my primary video, switched monitor plug to that, and the comp would not even start. It wasn't until I physically removed the video card from my computer that I was able to start. ANd now, here I am, onboard video and stable.

A friend of mine offered to try the video card in his rig, just to isolate variables. I guess I'll have more information tomorrow.
I have the same card and same power supply. I'd say you have a driver issue.

Try the latest driver:
http://www.nvidia.com/object/winxp64_169.21_whql.html
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Old 04-03-08, 01:40 PM   #23
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Originally Posted by timmyquest View Post
You should never keep old drivers installed for hardware that has been replaced. Your asking for a headache.
Sorry, I have to disagree with this one. You should always keep old drivers. You never know when you may need to rollback. Run the latest, but keep the old ones around just in case. Don't delete them. Sometimes software conflicts happen and you may be forced to run a less-than-latest driver.

Also, go through the card manufacturer's site. Not the maker of the chipset. (XFX rather than Nvidia, or whoever the card is branded under.) They may have custom drivers.

Last edited by sneefy; 04-03-08 at 01:51 PM.
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Old 04-03-08, 01:51 PM   #24
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Perhaps I wasn't being clear enough.

You are using a 64 bit OS (XP PRO x64, the OP said). Make sure you are using 64 bit drivers FOR THAT OS.

Skip the install disc and install the most current build driver FOR YOUR 64 BIT OS.

Manufaturers are always revising drivers. it is usually guaranteed that the driver on the Disc that came with the card is NOT the most recent applicable driver. And yes, they typically revise all their drivers, not just come out with new ones for a different OS.

This is why, whenever you buy ANYTHING that is computer related and requires a driver, ALWAYS check the manufacturer's site for the latest driver. Cards, MOBO, Router, Monitor, ANYTHING. THis should be the FIRST thing you do.
You're really debating me on this huh? You cannot install a driver for a piece of hardware on an OS that the driver is not designed for.

XP and XP 64bit are not the same OS
You cannot install the same driver on both. It doesn't work...not the driver itself, but the install.

Quote:
Originally Posted by sneefy View Post
Sorry, I have to disagree with this one. You should always keep old drivers. You never know when you may need to rollback. Run the latest, but keep the old ones around just in case. Don't delete them. Sometimes software conflicts happen and you may be forced to run a less-than-latest driver. Never by choice, though...
There is a difference between keeping old drivers around and keeping old drivers installed. Also, i generally disagree with this sentiment, well, completely. The onboard drivers are going to be located on the disk that came with his motherboard. If the computer is a manufactured one, the disk that came with the computer will have it. Lastly, you don't need a video driver installed to get video. Thus, there is no reason to keep it installed.

When you install a new piece of hardware, remove the old one. There is no reason to keep both around and you're only putting yourself at risk for interference between the two.

Quote:
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Also, go through the card manufacturer's site. Not the maker of the chipset. (XFX rather than Nvidia, or whoever the card is branded under.) They may have custom drivers.
Um, no...they won't. In fact, more often than not they will just link you to Nvidia's website.

Sounds like ya really know what you're talking about though, i'll just keep my mouth shut.

Phantom, when that video card works in your friends PC, and you run the program i posted a few posts ago, and then reinstall the drivers like you're suppose to, and it works...let me know.

In the meantime, i'm going to try and not step on the toes of all these "experts"
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Old 04-03-08, 01:57 PM   #25
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In the meantime, i'm going to try and not step on the toes of all these "experts"
Wow. This person is an ass. Get over yourself.

I'm done.
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