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  1. #1
    The Improbable Bulk Little Darwin's Avatar
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    I'm about to get my first Ebay negative...

    Unless they already removed the ability for sellers to post negative feedback, I am going to get my first Ebay negative feedback.

    I ordered about 2 months ago from a seller who shipped slowly because they were moving their shop... It took a month to get the small package. Then when I got it, instead of three double cable guides, I got three top tube cable clamps.

    I have sent four messages directly from Ebay, asking to correct the issue, and have not even received an answer, and right before I received the package, I received an email letting me know that their move was complete, and everything would be wonderful from now on...

    It is obvious from looking at their feedback that they submit retaliatory feedback, so I will get my first negative, with about 200 positives. I am not worried about the negative, I am just ticked off that I will be getting it for retaliation for daring to post a deserved negative.

    Oh well, just blowing off steam... thanks for letting me vent.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  2. #2
    Unique Vintage Steel cuda2k's Avatar
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    Sucks dude. best you can do is put in a reasponse stating why you got it.
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  3. #3
    The Improbable Bulk Little Darwin's Avatar
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    Yeah, I'm not too worried, but I would have rather got my first negative by bidding on something then forgetting about it right before going on vacation and forgetting to pay for it before leaving or something... Or putting something up for sale right before a last minute trip around the world.

    I sent my final message yesterday and told the seller I will post negative on Wednesday. The strange part is that I don't even mind getting the cable clamps, but they are not what I ordered... although I might have if I had seen them at a different time.

    And I may actually order the cable guides again...
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  4. #4
    Body By Nintendo Psydotek's Avatar
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    I thought they did change it so sellers couldn't post negative feedback?

    Quote Originally Posted by jsharr View Post
    A girl once asked me to give her twelve inches and make it hurt. I had to make love to her 3 times and then punch her in the nose.

  5. #5
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    Same thing happened with me. Won an auction and also used Buy it Now for another item. Both descriptions said they would do combined shipping, so before paying I sent an email. And another one. And a third. Still no answer. So I paid (me = fool), asking that they refund any difference because of combined shipping. No answer.

    I emailed about another auction that was going on. Got an answer lickety-split. Hmm. I got four emails out for items that I paid for and hadn't shipped, but then an immediate answer on a current auction...?

    I did receive an automatic email about the move. OK, fine, I can understand that, but if you are in business, even if you're moving, make sure you cover your bases...

    Items weren't shipped within the time outlined by their "we're moving" notices (two weeks). I sent two emails asking that items ship immediately or I would be filing a complaint. No answer. Filed a complaint through Ebay with PayPal. No answer. Ecalated it to a claim. No answer. Finally, PayPal refunded my money after a week or so. After all is said and done, I leave negative feedback. THEN, I get retaliatory negative feedback from the seller. Unbelivable. They had my cash for a month without shipping parts and ZERO communication regarding the situation even though they apparently had time enough to respond to a query on a part that hadn't sold yet.

    cyclustoolsusa -- stay away from them on ebay... (Although they seem to have plenty of good feedback. Bad luck on my part I guess--they could have saved everyone a bunch of trouble and negative feedback if they'd simply communicated...)
    Last edited by mconlonx; 05-13-08 at 10:49 AM.

  6. #6
    The Improbable Bulk Little Darwin's Avatar
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    Quote Originally Posted by Psydotek View Post
    I thought they did change it so sellers couldn't post negative feedback?
    I know that's in the works, but I am not sure if it has taken effect yet... If it has, I am sure I will get a retaliatory "No Feedback"
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  7. #7
    The Improbable Bulk Little Darwin's Avatar
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    Quote Originally Posted by mconlonx View Post
    I emailed about another auction that was going on. Got an answer lickety-split. Hmm. I got four emails out for items that I paid for and hadn't shipped, but then an immediate answer on a current auction...?
    I was wondering if they would answer a question on an item still for sale... BTW - as you guessed, it is the same seller.

    The guides I want are available on BIN, maybe I should ask there if it would take a month to get them, and then if it would be the wrong item... I think I'll see if I can get a response that way.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  8. #8
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    I tell you, once I initiated a claim, after giving them all kinds of time to respond over the course of a half dozen emails, I specifically said I wanted a refund, not the product. Don't care how rare it is or if they are the only people selling any particular item, I won't do business with people who don't even have the time to talk to me about a problem.

    But yeah--it would be good fun to see if they respond to a query like that...

  9. #9
    The Improbable Bulk Little Darwin's Avatar
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    Well, I asked on the item available for sale now, and still received no answer, so I posted a negative...

    Five (5) total messages asking how they would make it right... and I heard nothing at all!

    Within 2 days I received the retaliatory negative claiming that they had sent me the proper items and let me keep the original items... This will be nice if I do get the original item, but they could have dropped me a quick note saying the proper items were on the way.

    If it gets here, I may actually consider withdrawing the negative.

    But, what do I do, now my feedback rating has plummeted to 99.5%... I feel like such a slacker.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  10. #10
    Unique Vintage Steel cuda2k's Avatar
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    I'd send them a link to this thread. If they are actually reading the emails you sent perhaps they'll change their tune.
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  11. #11
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    Like Cuda said above, post a reply to the neg feedback saying why the other party left it.

  12. #12
    Has opinion, will express
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    I think the changeover on feedback is due on 27 May. Pity you couldn't have held off on posting your negative feedback ... isn't there a two-month period before you can't post feedback?

    I often hold back on mine after slow shipping or lousy communication, and usually I am happy with the product anyway, so the feedback ends up changing from negative or neutral to positive. I've had only one bad experience so far and obviously the trader went out of business or fled, because the run of negatives on his account haven't resulted in negatives for the buyers.

    I do check the feedback on sellers and 99.5% usually isn't a problem because it is quite easy to see the retaliatory feedback. Now if it gets down to 96.5% like one I looked at the other day, then there seems to be a consistency in poor service/product, and I will avoid the item/seller no matter how attractive the deal.

    Sellers also have used the retaliatory feedback to hold buyers to ransom to preserve their 100% rating. They've stated straight out that if they get negative feedback, they will give negative feedback. Usually, they're the ones who use shill bidders to automatically bid above what an item is really worth. The hardware business seems to be the worst, in my experience on Australian eBay. Cycling seems to be pretty good.
    Dream. Dare. Do.

  13. #13
    The Improbable Bulk Little Darwin's Avatar
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    I think this does show why Ebay is taking away the ability for sellers to leave negative feedback.

    I paid immediately, didn't get what I ordered, tried five times to contact the seller (over 4 weeks, not just a flood of messages over a day or two) and then received a negative for no reason other than the fact that I posted a negative.

    If I were really concerned about this little blip in my rating, I would really be steaming, but I am finding this a little fascinating.

    I do find it interesting that this seller's rating is now down around 98.5, and that is low enough that it would trigger my internal feeling of uneasiness... So, at that level, I guess the feedback system works.

    I left my first negative and got my first negative... Now, I guess the next step is a PayPal resolution or something.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  14. #14
    Senior Member crdean1's Avatar
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    I have all positives, and one mutually withdrawn feedback (used to be a negative).

    Try and remedy the situation if you can, but at best, see if they would mutually withdraw the feedback. It would be in both of your best interests to do so. Worked for me.

  15. #15
    The Improbable Bulk Little Darwin's Avatar
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    Well, this morning when I checked my PO box, I did receive the cable guides I originally ordered... in fact, 4 of them instead of 3... I will be starting the process of mutual feedback withdrawal.

    They did make it right, I just wish the communication had been better.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  16. #16
    Has coddling tendencies. KiddSisko's Avatar
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    Sorry for your trouble, but glad you finally got the items you wanted. I haven't yet given anyone a negative, but I have issued a nuetral. I bought a used cell phone to replace a lost new one I was given for free (extended my service). The seller's description mentioned minor visible wear and a few tiny scratches, "seen only in bright light." The images included didn't reveal any evident wear damage, so as long as it worked, I'd be happy because the price was right (basically 60% off retail). Well, not only were the scratches to the exterior plastic window more than minor, the back battery cover was damaged in a way that one of the corners didn't fit tight on the phone, which was unacceptable, and certainly not mentioned in the description. Someone obviously pry'd it off instead of sliding it forward as designed. I ended up buying a new battery cover. Because of all that I decided to issue a nuetral rating, and explained why. It wasn't disputed or retaliated.

    My purchase through Ebay of a set of wheels was interesting. My first experience with cartridge bearing hubs, I was surprised at how tight the bearings felt. Not being able to adjust them as you can with old school cone bearings, I figured they would loosen over time. However, the freewheel mechanism on the rear was especially tight. It was enough to cause the top of the chain to slacken if coasting, and caused a few chain drops during shifting. I was disgruntled at the idea of having to go through the hassle of sending them back. Before I did that I decided to take the rear apart to see what I could see. I wanted to know why it was tight and if there was anything I could do about it. A couple of hex wrench turns later and I had the freewheel and cog separated from the wheel. The internal surface was packed with a lithium grease, so I couldn't blame it on lack of lubricant. When I reassembled, I deliberately left things loose(r), which resulted in a free(r) spinning cog. That solved the chain slack problem, and after a few hundred miles, the bearings also loosened up. I wrote the seller and described my experience, and he replied, "You are an internet retailer's dream customer!" True enough.

    edit - I meant freehub, not freewheel
    Last edited by KiddSisko; 05-19-08 at 09:05 PM.

  17. #17
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    Check your feedback rating now Little Darwin. My feedback total just jumped up by ~50 to reflect the multiple purchases from the same sellers... AND the three retaliatory feedbacks from unscrupulous sellers I have received over the years are no longer counted. I'm 100% again! I bet you are too or will be soon!
    Last edited by McDave; 05-19-08 at 08:48 PM.

  18. #18
    The Improbable Bulk Little Darwin's Avatar
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    Actually, because it now is only computing based on the last 12 months, I am now down to 97.7%

    With that rating, I would now hesitate to buy from me...

    Of course now the person who gave me the retalliatory is down to 95.4%

    Of course, I don't see a way any more to mutually remove feedback ratings either... I did a search and the functionality seems to have disappeared.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  19. #19
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    Link to feedbacks. Plz.

  20. #20
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    Quote Originally Posted by Little Darwin View Post
    Actually, because it now is only computing based on the last 12 months, I am now down to 97.7%

    With that rating, I would now hesitate to buy from me...

    Of course now the person who gave me the retalliatory is down to 95.4%

    Of course, I don't see a way any more to mutually remove feedback ratings either... I did a search and the functionality seems to have disappeared.
    Bummer, bad timing to get a neg... missed it by [] much!

  21. #21
    1/2 man,1/2 bear,1/2 pig ManBearPig's Avatar
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    Quote Originally Posted by Psydotek View Post
    I thought they did change it so sellers couldn't post negative feedback?
    I hope this is true -- that would make alot of sense. For all practical purposes, Feedback is useless because of mutually-assured destruction. I have a +200, 100% positive feedback, but I earned that final 0.2% by sucking it up in several cases and giving pos feedback where seller didn't quite earn a positive...
    ...

  22. #22
    The Improbable Bulk Little Darwin's Avatar
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    Quote Originally Posted by Pheard View Post
    Link to feedbacks. Plz.
    http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  23. #23
    1/2 man,1/2 bear,1/2 pig ManBearPig's Avatar
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    Quote Originally Posted by Psydotek View Post
    I thought they did change it so sellers couldn't post negative feedback?
    It's true! I just got the message:

    Important changes to Feedback
    Buyers, you can no longer receive negative or neutral Feedback from sellers.


    You should leave honest and accurate Feedback without the fear of receiving negative or neutral ratings.
    ...

  24. #24
    Bicyclerider4life
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    Which is great when a buyer flakes and does not pay for an item, says the "magic word" to eBay (fraud) to get the listing they won canceled - AFTER the buyer was given all contact information including personal address, where the item is ... It is really GREAT that a BUYER can leave negative feedback, but I cannot leave negative feedback on that buyer after he lied to eBay, slandered me to eBay, got my account suspended, did not pay for the item, and CANNOT GET A NON-PAYMENT STRIKE against him because eBay is more interested in protecting BUYERS than sellers. If a BUYER can ONLY receive Positive feedback, then the feedback is worthless. Sometimes, a buyer actually DESERVES negative feedback, so other sellers will know that there may be a problem with that buyer. That buyer got off SCOTT FREE, and although I did nothing wrong, I AM THE ONE WHO IS PUNISHED! Yes, eBay said that my listing was not fraudulent, and I did not break any of their rules. They also claimed that they could not send a second email to the people who received an email from them (eBay) stating that I was a fraud, telling them that I was NOT a fraud after all! "That would be interfering with your listing, and eBay can't DO that!!!" CANCELING MY LISTING AND TELLING ALL BIDDERS AND WATCHERS THAT I AM A FRAUD IS NOT "INTERFERING" WITH MY LISTING???!!!!????

  25. #25
    The Improbable Bulk Little Darwin's Avatar
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    Any system can be abused, unfortunately, the sellers were abusing it systematically... and Ebay has now put a stop to it.

    Using feedback almost solely as a means of ensuring positive feedback for yourelf is not useful and that has been addressed. Hopefully, whatever they come up with next will fix things like what you have mentioned, which is a lot less frequent.

    Do you really think there are more buyers looking to screw sellers, or people with either substandard items (or no items) trying to screw people with money? The most stringent protections have to be in place to protect those who are the most likely to be at risk...

    In addition, if customers do not feel safe, then frankly, sellers can have all the protections they want... but there won't be anyone bidding on their products. Having customers (like me) that feel safe in bidding is actually a good thing for sellers.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

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