So, you eat at a nice restaurant in Montreal 3 times in a 3 day period. All is fine until you get back to Boston and look at your credit card bill. You see you got charged incorrectly on
one of the days, once for $143 and once for $413 (both at the same day/time)
Now, the $143 is correct, but the $413 is definitely not.
So, rather than file a fraudulent charge with Amex, I decide to give the restaurant the benefit of the doubt and give the restaurant a call.
Called on Monday, spoke to one of the managers, apparently someone entered the bill once and then entered it again (I don't know why) and fat fingered it and transposed the digits. Promised she would fix it and call me back the next day. No call on tuesday. I call again on wednesday, different manager and apparently the first manager never told him anything about this. He takes down the information again, promises to fix it the next day and call me. No call on Thursday.
Friday I lose my patience, I call and speak to the same manager I spoke to on Wednesday. He tells me he is waiting for the first manager because she is the only one who can reverse the charges (huh, note there is a tiny bit of language barrier because I don't speak french and they are not very fluent in english). So I state clearly
"I want this resolved by end of day today or I am filing a fraudulent charge claim with Amex"
This seems to get his attention and he says they will fix it and call me by 3:00pm today. I say;
"If I don't hear from you by 3:00pm I will go ahead and file the fraudulent charge claim with my credit card"
So, am I a patsy for trying to first resolve it with the restaurant? Also, was the double charge an innocent mistake or do you think it was a case of a restaurant assuming that an out of towner would not be diligent enough to look at their credit card statement after the fact. I definitely will never patronize this restaurant again but I want to determine likely motive(s) so I can add it to my online restaurant review (if I think it was an innocent mistake I will leave it out, if not (and the fact that they seem not really eager to fix the problem is leaning me towards they did this on purpose) I will include it in the review and warn my friends away from the restaurant)