Hi everyone, I need your advice on a recent purchase, it is NOT bicycle related
I bought a designer (Burberry) hat thru an online store (they sell mostly jewerly and handbags), the price was half of the MSRP so I went for it...I received the hat and it's a COMPLETE FAKE!!!
I have a few REAL items from the brand including a similar hat...I'm so pissed because even at half the MSRP it's still a lot of money ($70)...I've seen similar couterfeit stuff at the local swap meets and they don't have the balls to overcharge, they know it's fake and the price it accordingly ($10 - $15).
If anyone have any advice I much appreciated, I wrote a very concise e-mail, but I'm not sending it yet till I get a second opinion, I know they're gonna claim they didn't know or perhaps I'm lying and do return/refund exchange.
Maybe this is a "one-off" mistake (because they don't carry hats and how they have one hat in there huge inventory of jewerly and handbags is beyond me AND coincidently the "hat" item is off their website!!!) But if I return the hat I won't have the "evidence"... I'm sure I get my money back, and if they minus the shipping I'm gonna go postal
Should I report them to the brand??? should I just get the refund and go on with life, this is taking time from my life arghhhhh!!!