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Old 09-24-08, 01:50 PM   #1
timmyquest
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Paypal: Moron's

So about a month ago i lost my wallet (eventually found it). All my credit cards were canceled, yay.

I just sold something on ebay, got my $70 and went to withdraw it from my account. I learn upon logging in that my account has just been given restrictions because the account was compromised.

So i go to remove those restrictions only to learn that i need that old credit card number or a phone number (no longer valid) or the address (which i'm no longer at). So i call them up and ask what to do.

Essentially all i had to do was reenter a bank account (as they removed mine)
Reenter a phone number
reenter an address
reenter a credit card number

Basically, the only way to remove restrictions from my account that were placed there because my account was compromised was to add a bunch of information. My question is, what the hell is the point of this? If i'm breaking into an account, you restrict it, and the only way to remove it is to put my (the crook's) information into it...then what the hell is the protection?

Instead, now i just have to wait a week while my bank account is confirmed, the same one they removed, the one that i've had for 5 years now, until i can get my money.

What the ****...seriously?

I tried to talk to the lady about this but she just kept cutting me off and informing me that the credit card on the account was no longer valid. Uhhh...DUHHH

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Old 09-24-08, 01:59 PM   #2
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Paypal and ebay have really gone down the chute. They're godawful.

I want to say at least you'll get the money, but that's pretty lame that it's the best they can do, when you think about it.
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Old 09-24-08, 02:02 PM   #3
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I took one of their surveys, and gave them a 1/5 score for the most part.

since I'm not too pleased with how ebay/paypal is pushing it's weight around at me.
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Old 09-24-08, 02:34 PM   #4
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They do confirm the bank account is in your name. That is a level of assurance.

If the crook opens a bank account in your name, then you have been compromised at a level beyond PayPal, but at least PayPal has confirmed with some other organization where you would have had the opportunity to have either closed your account, or they have done some validation.

This is the same process as they do initially, just as a compromised physical bank would make you go through the same initial process if they believed your account with them was compromised, but with them, it would be to physically go in and prove who you are.

What is the problem with that?

If the crook has your credit card, your bank account and your physical address, then frankly the $70 or PayPal are the least of your problems.

Sounds like due dilligence to me.
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Old 09-25-08, 10:49 PM   #5
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They do confirm the bank account is in your name. That is a level of assurance.
Are you sure about that? The only confirmation i see them doing is placing a couple of charges into your account and then you verify those amounts.
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