Some of you may recall my question in foo about testing for headphone imbalance. If so, you likely recall that I had sent away these headphones for repair at their service center in Ohio. Well I just received my headphones today.....broken. The ear piece has completely been snapped off, wires just hanging around.
Note the aluminum cone on the head, this is where the ear muff snapped.
I don't know if this something Audio Technica did, or UPS did. The box was fairly well packed...
Who should I press for this? If UPS made a mistake, does Audio Technica need to replace the headphones? How hard should I push for new ones?