...won't ever really change. Tonight I'm in the local Best Buy store, at the slick looking table they have set up for Apple computers. About 50 square feet in a 50,000 sf retail store. This 18 year old high school senior and his Mom are eyeing Apple laptops. They're going to buy one, you can tell. The kid wants a Mac. Some Best Buy mope comes over and lays the same horsesiht I've heard from these guys for 20 years: 'oh, these Macs are good for graphics, you don't want a PC?'. Amazing.
At any rate, the BB sales dude was a zero, he goes off to get the prices, and within five minutes I was able to ascertain the kid's needs, we considered the various MacBooks, and he settled on the new $1300 13" aluminum MacBook. He was very happy. He told the salesman to get him one. I didn't get a commission. Oh well.
It remarkable to me that after 20 years, and after Apple just made a recent agreement to place their new hot products in Best Buy stores, they are still treated this way. That's why Apple started opening stores 6-7 years ago. They should have gone into their own retail points 15+ years ago. At least at the Apple Store, they try to sell you one.