This all started on October 19th when my wife and me decided on what couch we were going to buy. I had always said that I would never purchase anything else from Big Sandy but I broke down and purchased it there. I spent around $3,000 for the couch and coffee table. We were told it would be approximately 5 - 6 weeks before delivery and we were fine with that. She said that most of the couch would be in early and they could deliver those pieces then deliver the two other pieces once they came in. We were also told if there was a lower price from that time until a month after we received the couch they would issue us a refund for the difference.
About a week later (approximately 10/24) I saw that they were having a sale so I called up our sales lady. She said she would call us back and let us know. I called back two days later and she said she was working on it and would call me back. She called me back the following day and told me we would be getting a check for about $130 and that she had some good news, "tell Mrs. lowcel that her couch will be in the first week of November".
We were very happy about both the price and the couch coming in early. Over the next couple of days I went ahead and gave my love seat away and my leather recliner. The only thing we still had was a broken down couch that you can't even set up straight on. We waited around for the call to tell us they were delivering for about two weeks. I finally called back and left her a message. Three days later I called and left her another message and told the lady that answered the phone that I had left a message three days earlier but I would go ahead and leave another one. Five days later I received a rather rude message from her stating that she called me back about the price adjustment and that she had never said that the couch was coming in early.
I was a little upset about this but decided not to call back since nothing good could come from it. This past Saturday my wife called to check on the couch. They said they had all but two pieces and could go ahead and deliver that. My wife scheduled delivery for Tuesday (yesterday 11/26). Around 4:30 yesterday the sales woman called me and asked if the couch had been delivered, I told her I didn't know and told her my wife was home waiting. She said thanks and called my wife. She then told my wife that she had some good news, the rest of the couch was in and wanted to schedule delivery. My wife asked if it would fit in my truck and that she would call me to see if I wanted to pick it up. The lady said it would fit in my truck and asked my wife to call her back after she talked to me.
Mrs. lowcel immediately called me and let me know, I then called the store again and was put on hold for over ten minutes. Four different people picked up the phone, none of which were my sales person. Finally I gave up and hung up the phone. If I was going to beat all of the traffic I needed to get out of the office right then so I left about 20 minutes early.
I drove up to the store and told them I was there to pick up the rest of my couch. Their response, "it's not here, it's in our warehouse in Ohio". Needless to say I wasn't happy! From there it got rather ugly once they finally got my sales person to come out. Apparently this was all my fault for "not calling back to talk to her". Also, she "never told me it would be in early". She then said that she called me back after she told me that and said it wasn't going to be early (this was after I had given my furniture away), she said she "always returns phone calls", basicly everything was my fault. She also told me that if we had called back they could have had the couch there tomorrow (now today). Since I didn't call back (which I did, she just wouldn't answer and nobody offered to take a message) it would be there on Friday.
Anyway, would you be upset at this point?
Oh, one last thing. I also told them as far as I was concerned they could just come pick the whole thing up. They replied by telling me that there would be a 20% restocking fee.