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Old 12-03-08, 10:11 PM   #1
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Holiday Returns at Best Buy

So, I would like to return a monitor I bought in November. It's past the return date but I can still apparently return it in the "holiday extension," but I never got a gift receipt. My plan is to tomorrow go ask for a gift receipt re-print in the morning, then go back at night with the monitor and return it as a gift.

Credible? Plausible? Does anyone think this will/will not work?
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Old 12-03-08, 10:32 PM   #2
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can't hurt to try.

unless you get trampled to death.

sorry, terrible joke, but it's also - sadly - good advice these days.
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Old 12-03-08, 10:37 PM   #3
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Why do you want to return it?

If you bought it, why would you return it as a gift?

Why would you ask Foo if fraud will work?
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Old 12-03-08, 10:53 PM   #4
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Why do you want to return it?

If you bought it, why would you return it as a gift?

Why would you ask Foo if fraud will work?
1. I am more productive with two (smaller) monitors than one large one.

2. You may only return items during the extended period as a "gift" with a gift receipt.

3. That is not fraud as far as I can ethically reason. I am taking advantage of Best Buy's policy, who cares if it is me or a giftee returning it?
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Old 12-03-08, 11:09 PM   #5
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1. I am more productive with two (smaller) monitors than one large one.

2. You may only return items during the extended period as a "gift" with a gift receipt.

3. That is not fraud as far as I can ethically reason. I am taking advantage of Best Buy's policy, who cares if it is me or a giftee returning it?
No offense, but working retail...I see it as fraud.

You will be returning an item for no other reason than you changed your mind and don't want it any more. The store will have to sell it as used and take a loss after you've benefitted from using it. The "gift" policy is meant to benefit those that may have received an incompatible or unneeded item as a gift, not someone that is experiencing buyer's remorse.
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Old 12-03-08, 11:30 PM   #6
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No offense, but working retail...I see it as fraud.

You will be returning an item for no other reason than you changed your mind and don't want it any more. The store will have to sell it as used and take a loss after you've benefitted from using it. The "gift" policy is meant to benefit those that may have received an incompatible or unneeded item as a gift, not someone that is experiencing buyer's remorse.
So he bought himself a gift and he's decided it doesn't fit his needs quite right.

EDIT: It's not like Best Buy is some mom and pop local business where 70% of its profit goes back into the community. It's a freaking national corporation which only returns 13% of its profits to the community, and most of that would be sales tax. He's using a loophole, not committing fraud!

EDIT 2: I don't think he's even using a loophole. Nothing he's doing is against their return policy.
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Old 12-03-08, 11:36 PM   #7
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So he bought himself a gift and he's decided it doesn't fit his needs quite right.

EDIT: It's not like Best Buy is some mom and pop local business where 70% of its profit goes back into the community. It's a freaking national corporation which only returns 13% of its profits to the community, and most of that would be sales tax. He's using a loophole, not committing fraud!

EDIT 2: I don't think he's even using a loophole. Nothing he's doing is against their return policy.
Ah, the old "it's a big corporation" defense.

Please, explain why it's wrong when applied to a small business as to a large one?

R.E.Edit2: Was it a gift?
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Old 12-03-08, 11:42 PM   #8
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ABC News Story:
Students Lie, Cheat, Steal, but Say They're Good

Nationwide survey finds high levels of cheating, stealing by high school students

By DAVID CRARY
NEW YORK November 30, 2008 (AP)

The Associated Press

In the past year, 30 percent of U.S. high school students have stolen from a store and 64 percent have cheated on a test, according to a new, large-scale survey suggesting that Americans are too apathetic about ethical standards.

Educators reacting to the findings questioned any suggestion that today's young people are less honest than previous generations, but several agreed that intensified pressures are prompting many students to cut corners...

"What is the social cost of that — not to mention the implication for the next generation of mortgage brokers?" Josephson remarked in an interview. "In a society drenched with cynicism, young people can look at it and say 'Why shouldn't we? Everyone else does it.'"...
http://www.abcnews.go.com/US/wireStory?id=6361818

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Old 12-03-08, 11:46 PM   #9
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Ah, the old "it's a big corporation" defense.

Please, explain why it's wrong when applied to a small business as to a large one?

R.E.Edit2: Was it a gift?
Wrong to return an item? Never is... Especially when it's within the policy confines of the company. However, I feel that a large corporation which sees its CEOs driving Bentleys and Ferraris while the workers get barely livable wages with little room to work up doesn't deserve the respect and prestige that a small, local store does.

It's most likely a point that you and I will never agree on.

As to whether it was a gift or not, it all depends on your definition of "gift." Can a bought item be retroactively termed a gift? Why not? Who's to really say? Sure, it's a little twisted, but so is Best Buy's policies.

And their customer service sucks more than Anna Nicole Smith did with pharmacologicals.
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Old 12-03-08, 11:51 PM   #10
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OP, if it's a gift receipt, it'll probably only be for store credit... Just forewarning.
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Old 12-03-08, 11:51 PM   #11
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Wrong to return an item? Never is... Especially when it's within the policy confines of the company. However, I feel that a large corporation which sees its CEOs driving Bentleys and Ferraris while the workers get barely livable wages with little room to work up doesn't deserve the respect and prestige that a small, local store does.

It's most likely a point that you and I will never agree on.

As to whether it was a gift or not, it all depends on your definition of "gift." Can a bought item be retroactively termed a gift? Why not? Who's to really say? Sure, it's a little twisted, but so is Best Buy's policies.

And their customer service sucks more than Anna Nicole Smith did with pharmacologicals.
Perhaps you're right: There is no ethical agreement.

All I did was present my perspective. The OP will make up his own mind according to his own ethics.
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Old 12-04-08, 12:00 AM   #12
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I sometimes worked a retail returns counter during high school and college. There wasn't that much outright lying -- that is, using fake ID to return something, or returning something they hadn't purchased but shoplifted -- but there were a fair number of folks that would abuse the policies.

Gaming the system by manipulating a purchase/receipt/return scenario is common and makes the perpetrator a liar. IMHO, a liar is more harmed by their own behavior than anybody else.

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Old 12-04-08, 12:50 AM   #13
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Just put it on craigslist or something.
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Old 12-04-08, 09:06 AM   #14
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Just last week someone returned a can of spray paint that was the "wrong finish". The can was completely empty.

We've also had paint returned - and then when checking up on it, it hadn't been sold for 10 years.

To balance things they gave out 16 treadmills this weekend which they then realised was the wrong one... only 7 have come back so far.
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Old 12-04-08, 09:30 AM   #15
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I loathe Best Buy and will never again step in one of their stores.
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Old 12-04-08, 09:31 AM   #16
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3. That is not fraud as far as I can ethically reason. I am taking advantage of Best Buy's policy, who cares if it is me or a giftee returning it?
That's called "rationalization".
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Old 12-04-08, 10:11 AM   #17
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i loathe best buy and will never again step in one of their stores.
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Old 12-04-08, 11:24 AM   #18
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I gotta go with WordBiker on this one. Buying an item, using it (you didn't say you used it, but didn't say you didn't either, so I am assuming), discovering buyers remorse, and then manufacturing a rationale for "returning" it, is fraud. Rationalize it all you want: that it is a big, faceless, heartless corporation, nobody is being harmed, etc. Still unethical.

Plus you are probably one of the first to complain about their restrictive return policy. Guess what, they have to do it because of dishonest customers like you.
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Old 12-04-08, 12:51 PM   #19
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OK, so I ended up returning it for cash, no questions asked. The customer service lady didn't care it was out of the 14-day window.

So in this case, with not resorting to a gift receipt, how is it unethical? I discovered I did not like a product I bought and I returned it.
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