Advertise on Bikeforums.net



User Tag List

Results 1 to 5 of 5
  1. #1
    Senior Member Snicklefritz's Avatar
    Join Date
    Mar 2005
    Location
    In the middle of horse country, in The Garden State
    Posts
    3,112
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Advice on lost baggage claims

    The Foo forum is amazing, so I thought I'd post another question here.

    A couple of weeks ago I flew to utah for a week of snowboarding. I arrived just fine, but my luggage
    didn't. Southwest lost my snowboard bag and all the equipment that was in it. They were not able to
    locate it within a 5 day period so I started the process to file a claim. I just received the paperwork
    and noticed a part that said "you *may* be required to verify the contents of your baggage through receipts".

    At this point, I just have to list what the contents were and I may or may not be asked to provide receipts. Has anyone had experience with this sort of stuff, particularly on Southwest airlines? I have receipts for some of the equipment in the bag, but not everything. Some items I paid for in cash and didn't save the receipt (who saves every receipt for every little thing) and some items were gifts, so naturally I wouldn't have receipts for those.

    Should I be prepared to have the airlines dink around or is this a straightforward process? Just curious what other peoples' experiences have been. The list of what is covered and what isn't makes it sound like they just want to screw people over. No wonder the overhead bins are always jammed full of everyone's crap!!

  2. #2
    Your imaginary friend. fuzzbox's Avatar
    Join Date
    Jul 2007
    Location
    Wandering aimlessly.
    My Bikes
    A sweet Quamen ATL custom, GT Mach 2
    Posts
    2,210
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    My stuff got lost twice, I got them back both times a day or two after.

    Every passing minute is another chance to turn it all around.

  3. #3
    BF's Level 12 Wizard SingingSabre's Avatar
    Join Date
    Feb 2006
    Location
    Tucson, AZ
    My Bikes
    Diamondback Sorrento turned Xtracycle commuter
    Posts
    1,425
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    All my dealings with Southwest have proven them to be a solid, reliable, considerate company. I cannot speak for their baggage claims dept, though. However, if they're like the main company, you should be fine.

    Shameless plug (my sites):
    Work
    Photography
    Vanity
    Quote Originally Posted by Bklyn
    Obviously, the guy's like a 12th level white wizard or something. His mere presence is a danger to mortals.

  4. #4
    Senior Member bluenote157's Avatar
    Join Date
    Apr 2006
    Location
    DC
    My Bikes
    Surly CC, Raleigh Team Pro, Specialized Rockhopper
    Posts
    950
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I dont know about southwest, but i'm pretty sure they'll honor anything under a certain amount even without receipts. I flew to singapore once. The night before, I didnt' think about it and put my $2k watch in my check-in ( i know.. dumb move on my part). Anyway, I get to singapore and my bag doesnt show up on the carousel. I tell the agent and they make me list a few contents. The next day, they deliver my bag which was clearly opened. My watch was gone and my gifts were gone as well. I submitted a claim and they cut me a check for $2k.

  5. #5
    Senior Member DannoXYZ's Avatar
    Join Date
    Jul 2005
    Location
    Saratoga, CA
    Posts
    11,507
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    If they want receipts, I would pull out receipts for my wife's engagement ring and my Patek Philippe.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •