Join Date: Mar 2005
Location: In the middle of horse country, in The Garden State
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Advice on lost baggage claims
The Foo forum is amazing, so I thought I'd post another question here.
A couple of weeks ago I flew to utah for a week of snowboarding. I arrived just fine, but my luggage
didn't. Southwest lost my snowboard bag and all the equipment that was in it. They were not able to
locate it within a 5 day period so I started the process to file a claim. I just received the paperwork
and noticed a part that said "you *may* be required to verify the contents of your baggage through receipts".
At this point, I just have to list what the contents were and I may or may not be asked to provide receipts. Has anyone had experience with this sort of stuff, particularly on Southwest airlines? I have receipts for some of the equipment in the bag, but not everything. Some items I paid for in cash and didn't save the receipt (who saves every receipt for every little thing) and some items were gifts, so naturally I wouldn't have receipts for those.
Should I be prepared to have the airlines dink around or is this a straightforward process? Just curious what other peoples' experiences have been. The list of what is covered and what isn't makes it sound like they just want to screw people over. No wonder the overhead bins are always jammed full of everyone's crap!!