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Old 03-15-09, 12:21 PM   #1
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Advice on lost baggage claims

The Foo forum is amazing, so I thought I'd post another question here.

A couple of weeks ago I flew to utah for a week of snowboarding. I arrived just fine, but my luggage
didn't. Southwest lost my snowboard bag and all the equipment that was in it. They were not able to
locate it within a 5 day period so I started the process to file a claim. I just received the paperwork
and noticed a part that said "you *may* be required to verify the contents of your baggage through receipts".

At this point, I just have to list what the contents were and I may or may not be asked to provide receipts. Has anyone had experience with this sort of stuff, particularly on Southwest airlines? I have receipts for some of the equipment in the bag, but not everything. Some items I paid for in cash and didn't save the receipt (who saves every receipt for every little thing) and some items were gifts, so naturally I wouldn't have receipts for those.

Should I be prepared to have the airlines dink around or is this a straightforward process? Just curious what other peoples' experiences have been. The list of what is covered and what isn't makes it sound like they just want to screw people over. No wonder the overhead bins are always jammed full of everyone's crap!!
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Old 03-15-09, 01:39 PM   #2
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My stuff got lost twice, I got them back both times a day or two after.

Every passing minute is another chance to turn it all around.
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Old 03-15-09, 01:43 PM   #3
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All my dealings with Southwest have proven them to be a solid, reliable, considerate company. I cannot speak for their baggage claims dept, though. However, if they're like the main company, you should be fine.

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Old 03-15-09, 03:59 PM   #4
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I dont know about southwest, but i'm pretty sure they'll honor anything under a certain amount even without receipts. I flew to singapore once. The night before, I didnt' think about it and put my $2k watch in my check-in ( i know.. dumb move on my part). Anyway, I get to singapore and my bag doesnt show up on the carousel. I tell the agent and they make me list a few contents. The next day, they deliver my bag which was clearly opened. My watch was gone and my gifts were gone as well. I submitted a claim and they cut me a check for $2k.
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Old 03-15-09, 05:34 PM   #5
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If they want receipts, I would pull out receipts for my wife's engagement ring and my Patek Philippe.
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