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Old 05-17-09, 11:36 AM   #1
no1mad
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Should I be wary of Gateway laptops?

I've decided that the kids need an upgrade on their laptop (old Acer finally gave up the ghost). I will give them my current laptop (also Acer), which means I'm on the prowl for another one for myself. Unfortunately, I have an aversion to buying on-line, which limits my choices greatly. Basically, I'm limited to what the local Best Buy, Wal-Mart, Staples, or Office Depot stocks.

I've been looking at the Best Buy site, and came across the Gateways. Other than they are on the heavy side (my current Acer is heavier), they look like they have the features I would like and have some of the best battery life. Here is a comparison between two of the Gateway models and one HP.

So basically is the Gateway worth the risk? They once were decent, then they fell from grace. Are they on the way back up? Or should I put off acquiring more bike schwag and just get a Sony?
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Old 05-17-09, 11:48 AM   #2
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eh......it's not the greatest.....but it'll do the job.
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Old 05-17-09, 11:55 AM   #3
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I suggest buying from an office supply store rather than BestBuy. I find they tend to be nicer.
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Old 05-17-09, 11:56 AM   #4
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Laptops are a commodity. They pretty much all use the same HDD technology, the same RAM and CPU.

I'd say you're as likely to get a machine that will last you for years as a dud from any manufacturer.
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Old 05-17-09, 11:59 AM   #5
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I didn't mean the product was nicer, I meant the staff. And the price/value.
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Old 05-17-09, 12:15 PM   #6
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I've had a Gateway laptop that I bought my last year of college, and it's been working fine for me for the last 2.5 years. May not be the worlds best machine but mine's been reliable.
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Old 05-17-09, 12:16 PM   #7
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I didn't mean the product was nicer, I meant the staff. And the price/value.
Oh yes, I wasn't arguing your point, rather reinforcing it.
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Old 05-17-09, 12:39 PM   #8
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Well, the wife decided that Gateway is not to be considered at all. Something about hearing good/bad about all manufacturers, but only bad about Gateway.

So now I'm leaning towards the budget HP or go to the upper end of the budget for the Core 2 Duo powered Toshiba or Sony, seen here.

If I had the cash, I would get one of those Mac Air's. I've floated air biscuits that weighed more than that thing.
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Old 05-17-09, 01:22 PM   #9
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My laptop is also a Gateway. It wasn't my first choice, but I got it on sale and threw some extra RAM in it. June will be two years of reliable use and I've lived in three different states since buying it. They are generally as reliable as any other mainstream laptop.
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Old 05-17-09, 01:30 PM   #10
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I can't believe Gateway is still in business. I could have sworn they finished off their death spiral years ago.
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Old 05-17-09, 01:35 PM   #11
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Oh yes, I wasn't arguing your point, rather reinforcing it.
Word.

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Old 05-17-09, 02:15 PM   #12
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check out outlet.dell.com I don't know what other mfr's have a similar site.
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Old 05-17-09, 02:49 PM   #13
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I was recently warned by a friend to AVOID gateway. His died on him after like ayear and the customer service apparently blows chunks. I want to get a new laptop this year but will probably stick to Dell.
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Old 05-17-09, 02:52 PM   #14
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I was recently warned by a friend to AVOID _______. His died on him after like a year and the customer service apparently blows chunks. I want to get a new laptop this year but will probably stick to ______.
Insert any brand names in there you'd like...I've heard them all.

If some specific issue were quoted, I'd lend those sort of opinions more credence, but unless there's a known specific issue with a certain model's configuration...it's just hearsay.

I got a computer for free not long ago because it "just died". After checking it over, all that was wrong was the power supply cord had been damaged and the HDD was dead. The reason: It had been dropped repeatedly. I don't know of any brand (other than perhaps hardened laptops like the Toughbook or models with SSD's) that can handle repeated drops and survive. $20 for a power supply and a spare HDD got it working like new.

If the previous owner had contacted the manufacturer (Toshiba in this case) and been denied any sort of warranty due to abusing the laptop, or required to ship it back to the manufacturer for a repair estimate (about the only way to determine what the issue was), would they be justified in claiming that Toshiba had bad customer service? I don't think so, but plenty of irrational people would disagree with me.
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Old 05-17-09, 03:02 PM   #15
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A friend bought a Gateway laptop when he started college on 2002. It still works.
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Old 05-17-09, 03:19 PM   #16
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Have u tried passwird.com?
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Old 05-18-09, 08:27 AM   #17
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Well, the wife decided that Gateway is not to be considered at all. Something about hearing good/bad about all manufacturers, but only bad about Gateway.
Well, here is some good you can tell her:

My wife has had Gateway laptops and I think they are wonderful and when I buy a laptop for myself in the near future, I plan to start with Gateway's line-up and it will take a lot of convincing to get me to consider something else.
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Old 05-18-09, 09:04 AM   #18
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I did not know Gateway was still in business.
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Old 05-18-09, 09:54 AM   #19
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Gateway used to have Gateway Country retail stores, the best computer service reputation anywhere, the ability to purchase computers customized to a user's needs and wants, and me as a customer. No more.

About five years ago the CEO of eMachines took over the helm at Gateway. He closed all the retail stores, started using cheaper components across the board and generally was personally responsible for the destruction of one of the best company reputations in the business, all in about a year, which is how long he lasted. Now, Gateway is strictly focused on the retail market, only building off-the-shelf computers. Sad.

I've gone to Dell.
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Old 05-18-09, 11:34 AM   #20
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Pretty sure gateway was bought by Acer a couple years back...so only the name remains
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Old 05-18-09, 11:58 AM   #21
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mac

/thread
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Old 05-18-09, 12:26 PM   #22
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mac

/thread

My Mac showed me the error of my ways sticking with MS crappage for so long,
but Ive had issues with my MAcBook starting at 6 months. MAc customer service(?) is
above Dells, but not up to HP standard. Im going with a Linux Sytem76 or ASUS next.
Id rather pay less for cheepo than more
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Old 05-18-09, 12:38 PM   #23
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Quote:
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Laptops are a commodity. They pretty much all use the same HDD technology, the same RAM and CPU.

I'd say you're as likely to get a machine that will last you for years as a dud from any manufacturer.
That's not quite true. They're all going to be similar, but they'll use different brands or models of their internal parts. Some of these brands make high quality stuff, others shave costs where they can to compete at the lower end, typically in quality assurance and mechanical workmanship. And each is going to have a slightly different case design, so concerns about thermal issues or noise aren't going to be at all obvious based on brand.

My general approach is to figure out what I want, find a couple models that fit my needs and price range, then try to find a few reviews on each and watch for consistent negatives. If I don't see any deal breakers, then I decide based on price, minor feature differences, past experience with the brand, or gut-feeling.
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Old 05-18-09, 12:40 PM   #24
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I can't believe Gateway is still in business. I could have sworn they finished off their death spiral years ago.
probably got a bailout from comrade sam.
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Old 05-18-09, 12:49 PM   #25
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I haven't had one of their notebooks, but my Gateway tower was near their mid-range, and a floor demo and I have had it for about 2 years, and it is still working flawlessly.

In general, it is my impression that almost any system will work well for years, or fail catastrophically based on the individual unit, more than the company. I bought 2 eMachine systems for my sons back when the company was only a couple of years old, and the systems ran flawlessly for years, even with everyone I knew griping about how terrible the company and their products were. The systems lived well past the point of being obsolete without any problems.

I suspect that the bottom line is that if someone pays big bucks and a system fails they assume that their failure is an exception to the norm... if they buy cheap and it fails, they assume it is the norm. In the former case they keep quiet, and in the latter they shout it from the roof tops.
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