Undoubtedly the point of contention was that the United luggage crew couldn't care less and that United just wasn't going to koff (sic).
I'm sure the cases in the vid are just cases, not what was actually used. IMHO, using Anvil/road cases in the vid would have made a stronger representation of what United represents in this case, that being total disregard for any customers belongings. United has damaged my belongings in the past as well.
Last edited by thompsonpost; 07-22-09 at 07:34 AM.