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  1. #1
    You Know!? For Kids! jsharr's Avatar
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    any Outlook email gurus in da house?

    I am running MS Outlook 11.8217.8221 sp3.

    When my wife sends me an email and I try to reply to it, I get the following error message

    Your message did not reach some or all of the intended recipients.

    Subject: Tonight
    Sent: 7/31/2009 10:27 AM

    The following recipient(s) could not be reached:

    'Mxxxx xxxxxxxxx' on 7/31/2009 10:27 AM
    550 5.7.1 n6VFQx4W008184 This message does not comply with required standards.

    The xxxx are where I x'd out my wife's name.

    Any ideas of what I can do. This only seems to occur when replying to her. Most other people, I can reply to, or at least I am not getting an error message.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  2. #2
    derailleurs are overrated bigbenaugust's Avatar
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    Geez, I hate Outlook.

    But, are there some oddball characters in the email address or message?
    --Ben
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    2011 Motobecane Fantom Cross Uno, 2009 Motobecane Fantom CX
    Previously: 2000 Trek 4500 (2000-2003), 2003 Novara Randonee (2003-2006), 2003 Giant Rainier (2003-2008), 2005 Xootr Swift (2005-2007), 2007 Nashbar 1x9 (2007-2011), 2011 Windsor Shetland (2011-2014)
    Current Linux Usage (by machine): Arch: II openSUSE: II

  3. #3
    <>< SoonerBent's Avatar
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    If it's your wife's work email it could be on that end. That's a similar message to what I used to get when I tried to send email to where my wife used to work. They really had where emails could come from pretty limited.

  4. #4
    You Know!? For Kids! jsharr's Avatar
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    Not that I can tell. This just started occuring. Up until this week, I could reply to her. Now I can't. It is pretty much just her email address from her office/blackberry that I can see. I can reply to emails she sends from her personal address. And she is not having problems getting replies from other people for emails sent from her work/blackberry.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  5. #5
    On my TARDIScycle! KingTermite's Avatar
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    Try sending an email to your wife from an online email like gmail or yahoo or hotmail or something.

    If that works ok, try sending an email from your outlook to that web email.

    Should narrow down which end is the problem.
    Quote Originally Posted by coffeecake View Post
    - it's pretty well established that Hitler was an *******.

  6. #6
    You Know!? For Kids! jsharr's Avatar
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    I can send her new mails. I can receive mail from her. I just cannot reply to mail from her.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  7. #7
    GATC
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    our IT guy (the support one, who fixes things, not the 'architect', who sets it all up) suggests we have all our work email forwarded to a gmail account and handle it from there rather than outlook/exchange. Apparently gmail has mail forwarding both ways, so outgoing mail will still look like it's coming from exchange, or something like that.

  8. #8
    On my TARDIScycle! KingTermite's Avatar
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    Quote Originally Posted by HardyWeinberg View Post
    our IT guy (the support one, who fixes things, not the 'architect', who sets it all up) suggests we have all our work email forwarded to a gmail account and handle it from there rather than outlook/exchange. Apparently gmail has mail forwarding both ways, so outgoing mail will still look like it's coming from exchange, or something like that.
    Wow......what a horribly cumbersome solution just because he can't fix it.
    Quote Originally Posted by coffeecake View Post
    - it's pretty well established that Hitler was an *******.

  9. #9
    You Know!? For Kids! jsharr's Avatar
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    Quote Originally Posted by KingTermite View Post
    Wow......what a horribly cumbersome solution just because he can't fix it.
    [ame="http://www.youtube.com/watch?v=m5ja4gdST40"]YouTube - Seven Mary Three - Cumbersome[/ame]

    Wow, I even derail my own threads. Does that make me a bad person?

    BTW, that was shot about a mile from my house. I heard them playing as I sat in my front yard.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  10. #10
    call me T.J.
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    It sounds like she may have a "reply-to" address that's different than her regular e-mail address.


    First things first. Send an e-mail directly to her known address through Outlook. Don't use a webmail, we need to make sure that outgoing e-mail works through your regular client to her address.

    That should work. Now, we need to find out what her "reply-to" address is.

    Find an incoming message (one you would reply to) in the list of e-mails. Click the e-mail to highlight it, then right-click the e-mail. From the pop-up menu, click on "Message Options". A dialog box will come up; we don't care about most of what's in it. At the bottom of the dialog, there will be a text box containing the original message headers. You need to copy and paste these headers into this thread.

    Sanitize the headers, obviously, but please don't remove any more information than you need to. If you're not sure what should and shouldn't be sanitized, feel free to PM it to me, and I'll clean it up and post it.


    If she does have a different reply-to address, it should be specified in the headers. If she doesn't, there should still be some useful information in the headers.


    Finally: the e-mail you're getting with the error message, "The following recipient(s) could not be reached". Is this e-mail coming from your mail server, or from hers? If you're not sure, copy and paste the headers from that e-mail as well.

  11. #11
    You Know!? For Kids! jsharr's Avatar
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    TJ, check your PM. Oh, and thanks for the help, I really appreciate it.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  12. #12
    You Know!? For Kids! jsharr's Avatar
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    Just sent a message to my wife, she replied to it, but I cannot reply to her reply. Not sure if that means anything. There is no header info on the error message I get in outlook when I try to reply, just the text I posted in my first post here.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  13. #13
    Riding Heaven's Highways on the grand tour ModoVincere's Avatar
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    outlook sucks...pigeons are much more dependable.
    1 bronze, 0 silver, 1 gold

  14. #14
    You Know!? For Kids! jsharr's Avatar
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    Outlook does not eat my sunflower seeds and **** on my desk, other than that, I agree.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  15. #15
    Stand and Deliver FLvector's Avatar
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    It might be an issue with your server authenticating hers. She might not be in the same mode (SMTP) as you. See the following link and search for the error message.

    http://social.technet.microsoft.com/...8-1e264f218aa1

    Also, her server might reject any references to phases like, "wanting your hot sweaty body" and "can't wait to see you soon you sexy thing"

  16. #16
    You Know!? For Kids! jsharr's Avatar
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    This is my wife I am talking about, not Pgoat and MV.......
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  17. #17
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    Some Exchange servers are set up to use dedicated send/receive connectors. However, I looked this up, and a misconfigured connector wouldn't do this message. However, a squirrley third party add-on might cause this 502 error.

    Can you use another mail client than Outlook? I know my home Exchange server supports IMAP, webmail (OWA), and POP3, so I can use one of those protocols to check for issues, bypassing Exchange/Outlook for mail testing.

  18. #18
    Senior Member DannoXYZ's Avatar
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    That particular error is a "relaying denied" error. You are trying to send mail out through a remote server and it's denying the request. There are TWO email severs that you need to configure in Outlook:

    POP3 is the incoming email server at your ISP
    SMTP is the outgoing email server at your ISP

    These are configured from the settings given to you by your ISP and might even be the same server. If the outgoing SMTP server requires authentication, you must have the ISP-account's user-name and password entered into Outlook to use for sending out mail. Note that this might be a different user & password from your email name & password.

    Also your recipient's email servers and domain have NOTHING to do with how you set up your Outlook configuration. As others said, send a new message to your wife and type in her correct email address manually and see if it gets through correctly.

    Outlook has a stupid feature that hides the actual email address from you. I could send you a message that has different FROM: and REPLY-TO: addresses and the reply-to address is typically faked with spam messages. When you hit the reply button, it populates the TO: box with whatever's in the REPLY-TO: field of the original email. It could very well be "Jsharr's Wife <spammer@getfreemoney.com>" and it would still look OK to you and Outlook... until you try to send.

    Here's a useful article: http://support.microsoft.com/kb/287532
    There's also a problem with Outlook when it's configured with internet-mail only without an Exchange connector. I suspect it's intentional since MS wants to sell Exchange Server software rather than giving away Outlook for free.

    Also what anti-virus software are you using? Do you have email-scanning turned on? If so, turn it off and test email-sending to your wife again. Some anti-virus software re-configure your Outlook settings to send mail in & out through their servers and bypass your ISP. Which the ISP may not like.
    Last edited by DannoXYZ; 07-31-09 at 07:02 PM.

  19. #19
    You Know!? For Kids! jsharr's Avatar
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    I can send email to her work address just fine. I can send email to her home address just fine. It does not matter if I type in the address or select it from the address book. I can receive mail from both. I just cannot reply to her work adress. I can reply to her home address generally. It is only one address that appears to be affected.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  20. #20
    Riding Heaven's Highways on the grand tour ModoVincere's Avatar
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    Quote Originally Posted by jsharr View Post
    I can send email to her work address just fine. I can send email to her home address just fine. It does not matter if I type in the address or select it from the address book. I can receive mail from both. I just cannot reply to her work adress. I can reply to her home address generally. It is only one address that appears to be affected.
    might be an issue on her end then.
    Have her send an email to a hotmail or gmail account and then see if you can reply.
    1 bronze, 0 silver, 1 gold

  21. #21
    call me T.J.
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    jsharr -- sorry I haven't gotten back to you sooner, I've been away from my computer.

    According to RFC 2821, SMTP reply 550 indicates a general failure, specifically "Requested action not taken". Error code 5.7.1 (RFC 1893) indicates a permanent failure; the delivery is Not Authorized, and will not be retried. In other words, something went wrong with delivery, and we're not going to try it again.

    Exchange typically uses 5.7.1 to indicate a relay error, but neither 550 nor 5.7.1 is relay-specific.


    I don't see anything remarkable in your message headers, except for the fact that it doesn't look like you're using Exchange. It looks like you receive your e-mail from a qmail POP3 server. I imagine you send to an SMTP server.


    Googling around, this seems to be a pretty random error. A number of people have experienced it against a number of e-mail servers. I have not yet noticed a pattern or a solution.

    Workarounds seem to include making minor changes to the e-mail, much of it to the body of the message. Adding or removing characters, that sort of thing. I doubt you'll have substantial luck with random changes, however.

    It would probably help if we knew what SMTP server you were configured to send through. Go to your Tools menu, and click on Account Options -- this will get you into the e-mail account options. Where to go from there depends on your version of Outlook. If you need help, let me know what you see on the screen and I'll walk you through where you need to go. Again, what we're looking for is your SMTP server (either domain name or IP address). It will also be helpful to know if you are authenticating to your SMTP server.

  22. #22
    call me T.J.
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    It looks like you use secureserver.net as your e-mail host. If that is the case, please check your configuration against their instructions here.

  23. #23
    You Know!? For Kids! jsharr's Avatar
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    My ISP is CenturyTel. We also have a GoDaddy acct so that we can get usfoamcorp.com as our email address. However, I am sending and receiving from that account via Outlook and the server is the Centurytel server. I can send and receive to everyone. I can reply to everyone but my wife's work address. I do not think it is a set up issue, since it is so selective.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  24. #24
    You Know!? For Kids! jsharr's Avatar
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    I also can send from my centurytel address to my godaddy address successfully and I can respond from my godaddy address to my centurytel address, all from Outlook.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  25. #25
    call me T.J.
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    I think I forgot to mention, this seems to be an error with the mail server (rather than with Outlook).


    Try this (strange, but recommended by several people): reply to an e-mail. Remove the "Re:" from the subject line. Try to send the e-mail.

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