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Old 12-04-09, 02:39 PM   #1
jccaclimber
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UPS is amazing

Or not. This is from McMaster Carr to the east side of Indianapolis. Normally I order something at 5:30 PM, it's in my hand s at 10:00 AM the next day. This should have arrived Tuesday, then Wednesday, then Friday. I'm still not sure how exactly it's going to arrive today. After watching it arrive in town, and then start going back to Minnesota, I called them and was informed that Minneapolis/St Paul was the correct delivery facility for my delivery address, which they correctly have listed as an address on the east side of Indianapolis, which is not in Minnesota. Note that I had a duplicate shipment sent from the same origin to the same address yesterday, and it arrived this morning as expected. This one is still floating about. Also note that it appears to be going in a circle, and it's incoming on the end of the second loop. There's no way this thing's going to arrive today.

Bets on where it goes next (a third loop?)

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Old 12-04-09, 02:40 PM   #2
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All I know is they are incredibly efficient at breaking shipped pottery.
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Old 12-04-09, 02:48 PM   #3
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I also just noticed that the second time it went from Addison, IL to Hodgkins, IL it only took 32 minutes. The first time it had to go through Eagan, MN to get there, that took 21 hours and 35 minutes.
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Old 12-04-09, 03:25 PM   #4
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Addison and Hodgekins are only about 20 minutes apart. Hodgkins is the major hub for this area, and Addison is the local delivery hub.
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Old 12-04-09, 03:48 PM   #5
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So why did it have to go through Eagan, MN to get there?

Update: It's back in Indianapolis.
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Old 12-04-09, 04:26 PM   #6
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Your package has entered an endless loop, never to be delivered. For endless ages, it will be shuffled from brown truck to brown truck. It's next destination: The Twilight Zone.
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Old 12-04-09, 04:38 PM   #7
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UPS rose from the ashes of the MTA

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Old 12-04-09, 05:09 PM   #8
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All I know is they are incredibly efficient at breaking shipped pottery.
And antique glass bowls.
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Old 12-04-09, 05:12 PM   #9
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If UPS sucked any harder they would be the USPS.
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Old 12-04-09, 05:27 PM   #10
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I think I saw your package heading east on I90 between Buffalo and Rochester this afternoon....
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Old 12-04-09, 06:03 PM   #11
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If UPS sucked any harder they would be the USPS.
For items that size (3 lbs.), USPS is typically somewhat less expensive, and much faster. I don't understand why companies persist in shipping such items via UPS or FedEx.
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Old 12-04-09, 10:16 PM   #12
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I'll never forget the time the idiot UPS driver left my $3K guitar outside my house in the 20 cold for 4 hours. He never even rang the bell. My other favorite part is when they lean the package up against your garage door so you can hop in your car, pop the electric door opener, never see the package, and run it over with your car.
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Old 12-04-09, 10:28 PM   #13
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I got track my Nashbar order from OH to Vegas to Phoenix to Sacramento and back to Vegas. That was in fairness, FED-EX.
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Old 12-04-09, 10:40 PM   #14
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UPS was quite proficient in getting my bike to me in NM for a week-long tour. I shipped it over two weeks ahead of time. It arrived half way through the week that I needed it. When you absolutely positively need it late.

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Old 12-04-09, 10:43 PM   #15
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I've got to deal with all 3 on a routine basis.

I have to see (though I am aware) of UPS making a mistake on our end. FedEx has a couple of times, but we routinely get things that do not belong to us from the USPS.
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Old 12-04-09, 10:50 PM   #16
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but we routinely get things that do not belong to us from the USPS.
That works.
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Old 12-04-09, 10:54 PM   #17
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UPS is amazing. Or not.
You're going to keep us informed about its progress, aren't you????
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Old 12-05-09, 07:20 AM   #18
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A timely thread. I am still in tears over my latest Ebay purchase (my longtime dream purchase, a gorgeous Litespeed frame) that UPS delivered after 10 days, box crushed, and the fork sticking out of the side & scratched. (I filed a claim with them but don't expect any action to make me whole.) This isn't the first time that I have fumed about their pokiness, etc. - say what you want, but compared to FedEx and the Postal Service, UPS is the absolute worst out there. Sad part is, 20 years ago (college days) I worked a summer with them and recall their emphasis on quality + efficiency, which obviously has long left their figurative building. I also remember 30-some years ago, starting out in cycling and ordering from Nashbar, how the brown truck pulling up to my parent's house would be so heavily anticipated. Now, I cringe when something I buy must be shipped UPS. Oh well, if GM can get run into the ground and go into bankruptcy, I suppose no one is immune from ending up in the dust bin.
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Old 12-05-09, 09:37 AM   #19
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Yep, UPS is the worst. Fedex isn't much better these days. Just read that since shipping is dow, they're going to raise rates by 6%. I'm sure that'll spur more people to rush out and give them their packages.
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Old 12-05-09, 02:08 PM   #20
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UPS breaks more guitars than United.

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Old 12-05-09, 02:41 PM   #21
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What's up with them not ringing the bell? That standard operating procedure for Big Brown? Did that to me, yesterday.
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Old 12-05-09, 03:01 PM   #22
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What's up with them not ringing the bell? That standard operating procedure for Big Brown? Did that to me, yesterday.
I believe that residential deliveries don't require a signature. As a result, they drop and run. That is just speculation on my part.

I do know, however, that every route has a estimated time of completion based upon volume and number of stops. Routes are chosen to minimize the number of left turns. If it looks like the driver is slacking off, a supervisor does a ride along a.s.a.p. to find out why. Usually, it's because of factors that the driver can't foresee/control.
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Old 12-05-09, 03:06 PM   #23
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While I agree that UPS sucks (and is why I have a FedEx account, and not a UPS one), I have nothing but praise for my local delivery drivers. Dennis (UPS guy) will deliver to my house first. If no one is there, he'll take it to the bank where my wife works. If she isn't there, he'll bring it by the bike shop. If I'm not here, he takes it back to my house and leaves it where we'll see it, but no one driving/walking by will.

Fed Ex guy does pretty much the same.
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Old 12-05-09, 05:35 PM   #24
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While I agree that UPS sucks (and is why I have a FedEx account, and not a UPS one), I have nothing but praise for my local delivery drivers. Dennis (UPS guy) will deliver to my house first. If no one is there, he'll take it to the bank where my wife works. If she isn't there, he'll bring it by the bike shop. If I'm not here, he takes it back to my house and leaves it where we'll see it, but no one driving/walking by will.

Fed Ex guy does pretty much the same.
That is great customer service. Likely won't last once the corporate bean counters find out.
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Old 12-05-09, 05:58 PM   #25
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Price Point routinely ships UPS, and thankfully, nothing from them has been late/missing/damaged. JensonUSA does FedEx, and I can say the same for them.

Guess I've been pretty lucky -- NEVER had a damaged shipment, and rarely late. Maybe 1x/year....

Oh, and a few eBay merchants have sent me stuff USPS, and no problems there, either. But I know how they CAN be.
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