Stop with this multiple choice tomfoolery and give a useful, practical final exam. No more of this "best answer" shenanigans, either. And cut that "question depends on the word 'most' or 'always'" dicking around out, too. I know how to do this stuff, but you wouldn't know it from my finals! Never have I ever had to bubble in an A, B, C, D, or E to get a paycheck!
seriously, all 4 of our exams in Business Computing have been practical exams requiring you to use Word, Excel, or Access. then on the final we have 100 multiple choice questions about nitpicky stuff we never covered in class because it has no bearing on whether or not you can use the program.