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  1. #1
    Upgrading my engine DXchulo's Avatar
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    A "Kohl's Sucks" Rant

    The wife and I got some stuff from Kohl's that we wanted to return. We had gift receipts for everything and showed up on January 1st to return it.

    For whatever reason, we had to get a "corporate refund," which meant they gave us receipts and told us to wait 10 days for a refund in the mail. It sounded to me like they were hoping we'd just forget about the whole thing so they could keep the money and the returned clothes.

    Sure enough, it's now January 26th and we didn't get anything in the mail. Now I'm on hold for an estimated 18 minutes...
    centuryperweek.blogspot.com

  2. #2
    Upgrading my engine DXchulo's Avatar
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    They "just processed" the refund and it will mail on Friday.

    Think they would have ever processed it if I hadn't called? I doubt it.
    centuryperweek.blogspot.com

  3. #3
    Gears? CliftonGK1's Avatar
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    I've never heard of that refund policy there. I've had to bring various things back, and it was always a simple exchange (in the case of a wrong size) or a refund direct to the credit card, or to a gift card.
    "I feel like my world was classier before I found cyclocross."
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  4. #4
    You Know!? For Kids! jsharr's Avatar
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    I prefer to not shop at Kohls. The store in our area is typically poorly staffed, clothes are not well organized, folded, displayed, etc. And I too have experienced the hassle with returns. I did not have a receipt, and the item was a gift and I could only exchange it for a same priced item or get a refund for the lowest price they had sold the item for. I got something like $12 for a pair of shorts marked $40. Nice store to deal with, if you like gettting the run around.
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  5. #5
    smorenivore colorider's Avatar
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    Quote Originally Posted by CliftonGK1 View Post
    I've never heard of that refund policy there. I've had to bring various things back, and it was always a simple exchange (in the case of a wrong size) or a refund direct to the credit card, or to a gift card.
    +1. Never had a problem at any of the stores around here regarding returns. I could do without the constant pitch for a Kohls card at the checkout though.
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  6. #6
    Senior Member rumrunn6's Avatar
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    good thing you didn't buy a bike there huh? :-)
    cycling is like baseball ~ it doesn't take much to make it interesting

  7. #7
    Senior Member Michigander's Avatar
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    I like to ger clothes from Cabelas, sears, and my local hardware store. Screw Kohls.
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  8. #8
    steel lover
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    Quote Originally Posted by CliftonGK1 View Post
    I've never heard of that refund policy there. I've had to bring various things back, and it was always a simple exchange (in the case of a wrong size) or a refund direct to the credit card, or to a gift card.
    Directly after the holiday season? I could see the reason for this... but only kinda. Keeps lower amounts of money on hand. It's easier than "We can't immediate refund cash buyers, but we can credit"

    But yes, it is a pain. Also, they may have a "normal sized staff" working on all the holiday return/refund quantities. I'm sure they wouldn't have minded you getting the store credit option.

    jsharr - I thought that was standard procedure at any store? I know it is at others... just can't think of any specific ones other than walmart, Target, or Hobby Lobby. It's so you don't buy something on clearance, then return it and say you have no receipt in order to get the full original price.
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  9. #9
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    Quote Originally Posted by colorider View Post
    +1. Never had a problem at any of the stores around here regarding returns. I could do without the constant pitch for a Kohls card at the checkout though.
    I have the same woman everytime at a different store I local and she smiles a me before she ask knowing I'll say no. Why do I need store Credit?

  10. #10
    Me and the cat... Pamestique's Avatar
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    Hey come here and shop at Kohl's - all signs are in Spanish... I kid you not!!!! If I wanted to shop in MexicoI would have gone there!!!
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  11. #11
    Gears? CliftonGK1's Avatar
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    Quote Originally Posted by bobfromwaco View Post
    I have the same woman everytime at a different store I local and she smiles a me before she ask knowing I'll say no. Why do I need store Credit?
    I'm not sure if it's only through the store credit that you get some of their sale discounts. My fiancee has a Kohl's card and we get a monthly discount coupon for something like 30%, which you can combine with other sale prices. At the beginning of last summer I bought 5 pairs of shorts, 2 pairs of swim trunks, 3 or 4 polo-ish shirts for work and a bunch of t-shirts for under $150.
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  12. #12
    BF's Level 12 Wizard SingingSabre's Avatar
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    I detest Kohl's.

    The rest of my family loves it there.

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    Obviously, the guy's like a 12th level white wizard or something. His mere presence is a danger to mortals.

  13. #13
    Senior Member rumrunn6's Avatar
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    resistance to assimilation is futile

    I know how to say "flies in the house" in spanish cuz a hot singer does this song I like. we need more hot spanish singers to lead us down the path
    cycling is like baseball ~ it doesn't take much to make it interesting

  14. #14
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    My wife lives at Kohl's. She has never had a problem with anything (returns, stock, store, help, etc) and she is quick to complain, so if she ain't complainin', then it can't be that bad.

  15. #15
    BF's Level 12 Wizard SingingSabre's Avatar
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    Quote Originally Posted by Pamestique View Post
    Hey come here and shop at Kohl's - all signs are in Spanish and English... I kid you not!!!! If I wanted to live in a monolingual area would have gone there!!!
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    Quote Originally Posted by Bklyn
    Obviously, the guy's like a 12th level white wizard or something. His mere presence is a danger to mortals.

  16. #16
    Pokemon Master Darth_Firebolt's Avatar
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    I buy my levi's there. they usually have good sales, and I never have to return anything I try on before I buy it.

  17. #17
    Senior Member
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    I've had good experiences with Kohls on both purchases and returns. I will say that unless you're going for something on sale it is often overpriced. On the other hand, with as often as the coupons come by, that isn't really an issue. I may be biased as I don't actually have to deal with their ads, I just get the useful to me stuff as my mother decides to filter out and send my way.

  18. #18
    Gears? CliftonGK1's Avatar
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    Quote Originally Posted by jccaclimber View Post
    I may be biased as I don't actually have to deal with their ads, I just get the useful to me stuff as my mother decides to filter out and send my way.
    Sounds familiar. I give all the sales papers to my fiancee and she sorts through them all. I don't need to look at them, she just asks me "We got sales stuff at Kohl's. Do you need clothes?" and if I say no, then the paper goes in the recycle bin.
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  19. #19
    Senior Member socalrider's Avatar
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    The only place worse than Kohls is Fry's Electronics, if there is a mail in rebate you will never get your money from them.. I have spent the time to fill out the forms and copy the receipts and send them in a never once have I ever received a rebate back..

  20. #20
    NFL Owner monogodo's Avatar
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    Quote Originally Posted by jsharr View Post
    I prefer to not shop at Kohls. The store in our area is typically poorly staffed, clothes are not well organized, folded, displayed, etc. And I too have experienced the hassle with returns. I did not have a receipt, and the item was a gift and I could only exchange it for a same priced item or get a refund for the lowest price they had sold the item for. I got something like $12 for a pair of shorts marked $40. Nice store to deal with, if you like gettting the run around.
    I know which Kohls you're talking about. I've been in there once, right after I got married, to exchange a wedding present w/o a gift receipt. The only thing they had that was anything close to something we needed/wanted, was underwear. So I exchanged some tacky dish towels from my cousin for boxer briefs for me. We just hated their lack of selection, and haven't returned.
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  21. #21
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    I just found the Kohls Men's Graphic T-Shirts 2 with coupon code, and shipping is free. Good discount, i wonder get two of them and wear it very time while i ride out, lol!
    pics:
    Last edited by jan12; 03-16-10 at 09:56 PM.

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