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Old 08-16-04, 07:39 PM   #1
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This has been one stinky summer thanks to work! So, here is a little rant to vent some frustration. If you don't want to see my pitty party, then don't read on.

Lets see....
1. Roll out new AIX & Windows 2003 servers for a crummy flat file Kobal database application that isn't even HIPAA compliant!
2. My Help Desk guy quits in March just before I have to fly to Ohio to spend a week in AIX training.
3. Hire new person to fill the Help Desk position. He quits after month stating, "I need to be around people more than this job allows." WTF!
4. 5 NetWare 6 servers that still need the latest patches applied!
5. New AIX & Win2003 application updates in and still not applied.
6. Expand the network by 20 users spread out over 55,000 sq/miles & 20 facilities!
7. Update front end applications for the new AIX & Win2003 POS application. 200 computers, 25 facilities!
8. Get into bike crash, brake 2 ribs, road rash, huge hematoma on my left hip, mild concussion. Can't lift anything for 3 weeks!
9. Hire new Help Desk person.
10. New person works 1 week. Does not show up, call, or email me the second week! WTF! And she has the keys to EVERYTHING! UURRRGGGG!
11. Opening a new facility that includes a WAN link back to our Administrative office.
12. New Cisco routers for moving our small offices from dial up VPN to broadband. (25 facilities). WHERE IS MY BUDGET TO GET THIS DONE!
13. Received word that the new facility has to be up by September 1st!
14. Windows security updates cause STOP errors when logging into the pc with the NetWare client!
15. Office 2003 does not like to play nice with the old HP 5si running at 10Mbps and little memory.
16. Install new printer to replace the 5si since I couldn't find memory for the 5si!
17. Fiber link goes offline in our Helena facility. Drive 90 miles one way to reset the fiber transceivers because there is no body there brave enough to follow my instructions!
18. Staff in our Browning office unplugs the computers and phones in the reception area for a remodel with out labeling any of it. They try to put things back together to no avail. Sooo, I drive the 140 miles one way to find they have the analog modem plugged into the digital PBX phone jack and the digital phone plugged into the analog modem jack. Modem fried. You can actually smell the smoke in the modem.
19. Hire new Help Desk person. His first day was today. Train the new guy!
20. Drive back to Browning to install new modem.


OK, there ya have it. 20 reasons why my summer sucked. (this is only the highlights)


No chance of vacation. No chance in sight before winter sets in. Burn-out is fast approaching.

Thank god I commute by bicycle. Otherwise I would need to schedule an appointment with one of our Psychiatrists to get some heavy meds!

Ok, there is my pitty party. Now, I have work to do.

Bob
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Old 08-17-04, 09:53 AM   #2
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Did you know work is supposed to be enjoyable?

I suspect you really had a great summer but like to complain.

Sorry this does not help,

ehenz
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Old 08-17-04, 10:30 AM   #3
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what's up with the help desk position? is it just a really crappy job, or are the people just deadbeats?
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Old 08-17-04, 10:36 AM   #4
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Helpdesk sucks. And, I don't know about his company, but they will sometimes make ovr qualified people work the crappiest job ever (helpdesk)...I know if I applied for a job in the city, even with all my experience, they would want to put me in a helpdesk situation first...I would have to quit. Not worth my time to make crap coin to do such a crappy job. I prefered janitorial work to helpdesk....
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Old 08-17-04, 10:47 AM   #5
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Quote:
Originally Posted by N7CZinMT
1. Roll out new AIX & Windows 2003 servers for a crummy flat file Kobal database application that isn't even HIPAA compliant!
I finally got ride of my aix box running some ancitent cryptic flat file crapbase. Best thing that happened to me this year. Now I just have an ancient IBM box sitting in my server room holding down an important piece of paper.

Quote:
2. My Help Desk guy quits in March just before I have to fly to Ohio to spend a week in AIX training.
3. Hire new person to fill the Help Desk position. He quits after month stating, "I need to be around people more than this job allows." WTF!
Help desk sucks haha

Quote:
4. 5 NetWare 6 servers that still need the latest patches applied!
5. New AIX & Win2003 application updates in and still not applied.
Thats always the worst. Especially if you work with a company hat is 24/7 and doesn't like when you take servers down to do updates.

Quote:
6. Expand the network by 20 users spread out over 55,000 sq/miles & 20 facilities!
Wow..ratio users to sq/miles is huge

Quote:
8. Get into bike crash, brake 2 ribs, road rash, huge hematoma on my left hip, mild concussion. Can't lift anything for 3 weeks!
Scars are temporary...glory is forever

Quote:
9. Hire new Help Desk person.
10. New person works 1 week. Does not show up, call, or email me the second week! WTF! And she has the keys to EVERYTHING! UURRRGGGG!
Helpdesk sucks

Quote:
13. Received word that the new facility has to be up by September 1st!
It never stops...work work work. Probably only told you a week ago

Quote:
14. Windows security updates cause STOP errors when logging into the pc with the NetWare client!
But seriously...is windows more secure

Quote:
17. Fiber link goes offline in our Helena facility. Drive 90 miles one way to reset the fiber transceivers because there is no body there brave enough to follow my instructions!
"Come on guys...unplug and plug back in...don't make me drive out there to do what you know how to do to an alarm clock"

"I don't see the on/off switch"

"AHhhhhhh its a 6in by 3inch transiever...UNPLUG IT"

...I love dumb people. They make me work so hard and appreciate me so little

Quote:
18. Staff in our Browning office unplugs the computers and phones in the reception area for a remodel with out labeling any of it. They try to put things back together to no avail. Sooo, I drive the 140 miles one way to find they have the analog modem plugged into the digital PBX phone jack and the digital phone plugged into the analog modem jack. Modem fried. You can actually smell the smoke in the modem.
Curious...do we work for the same company. They redid an office without telling me and call me at 6am wanting the office complete...by 7 am...when I didn't know it was even apart...

Quote:
19. Hire new Help Desk person. His first day was today. Train the new guy!
Bets on how long he lasts?



I have one for ya. My boss wants me to learn about a program that was just released and currently has no manul on it. Build an intranet and learn and new programming language by the end of the month. Then he comes up and asks me to program a small web based app, at the same time, for a subcontract he has...but tells me I can't charge him to much cause it isn't a large contract. Sometimes I wonder why I stay in IT....oh yeah...job security and money (not much but enough)...

Bob,

Good luck. Just know there are other people suffering at the hands of technology trying to make everything work flawlessly for the uninformed of the world to make them believe technology really is their saviour...
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Old 08-17-04, 10:53 AM   #6
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Help desk jobs sometimes aren't bad. I've been doing it for almost six years.

Help desk manager jobs suck!
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Old 08-17-04, 11:02 AM   #7
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Quote:
Originally Posted by Moonshot
Help desk jobs sometimes aren't bad. I've been doing it for almost six years.

Help desk manager jobs suck!
I just don't like phone. I can't deal with people on the end just being clueless. If you have ever seen becker...when it comes to dealing with normal people I am becker. I just don't have the patience for people who ask dumb questions to what would normally be a really simple answer if A) rtfm or b) stayed awak in call long enough to remember how to bold and or show the toolbar along the top.

That and I don't like phones
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Old 08-17-04, 11:13 AM   #8
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We'd make a good team. I don't mind phones. I get to browse ebay while I help the clueless with the network and database problems...

Maybe we should go to work for N7CZinMT? As long as the winter is mild and the snow doesn't exceed 1 or 2 inches I'm game...
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Old 08-17-04, 11:57 AM   #9
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Quote:
Originally Posted by Maelstrom
That and I don't like phones
you sound like me. i've had a natural aversion to phones for my entire life. i don't like talking into them for any length of time and i hate them when they ring. i don't know why, it's a technology that just doesn't agree with me. face to face or email is fine...just don't call me.
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Old 08-17-04, 12:17 PM   #10
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Thats exactly how I look at them. I can't convery my message properly. I don't like not being face to face. I find it annoying to hold the phone. The whole phone thing bugs me. If it wasn't for work I would never in my entire life think to carry the evil cell phone let alone a blackberry where my email server can contact me anytime to tell me how much it sucks and likes to break down. Cell phones and connectivity technology are just plain evil...evil I say

The irony is I am neck deep in the technology. Deploying, building and phreaking our entire phone system. Its like I live in my own personal hell.
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Old 08-17-04, 05:30 PM   #11
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Quote:
Originally Posted by ehenz
<snip>I suspect you really had a great summer but like to complain.
Its obvious that you have not read many of my posts. Ask around the forum here. I am sure I'm not known as a complainer. I think you have missed the point of this thread.

Quote:
Originally Posted by timmhaan
what's up with the help desk position? is it just a really crappy job, or are the people just deadbeats?

Actually, for someone that likes to work with computers and BDUs its a pretty good job. Especially for this job market. Not to mention pretty good benefits! I think there is a HUGE difference between Joe Smoe computer guy that helps his friends and family that has some knowledge vs. a computer professional who can deal with the stresses involved when you have 200 users expecting results.


Quote:
Originally Posted by Maelstrom
Helpdesk sucks. <snip>
Well. I am not fond of doing the Help Desk job either.

Well, we are leaving an AS/400 server/application (relational database HIPAA compliant) for the crappy application on the AIX box. That is what happens when the technical staff's opinions are discarded by the administration.

As for phones. I don't really care one way or the other. The big factor with phone support is the BDU on the other end. Often getting them to click on the right icon is next to impossible. That is why I have installed remote control software on all the PCs.


Quote:
Originally Posted by Moonshot
<snip>Maybe we should go to work for N7CZinMT? As long as the winter is mild and the snow doesn't exceed 1 or 2 inches I'm game...


Did you see my location to the left of my posts? Lets see. -40F in winter 12+ inches of snow not out of the question. +100F in the summer. 40-50deg F difference between night and day. Please....
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Old 08-17-04, 05:38 PM   #12
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Man, all this help desk stuff makes me think of this:

http://www.userfriendly.org/
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Old 08-17-04, 05:58 PM   #13
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Wow, I can list almost 20 reasons why my summer rocked!
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Old 08-17-04, 06:30 PM   #14
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Quote:
Originally Posted by N7CZinMT
As for phones. I don't really care one way or the other. The big factor with phone support is the BDU on the other end. Often getting them to click on the right icon is next to impossible. That is why I have installed remote control software on all the PCs.
YEah I love remote helpers. Our past 2 directors have disallowed installing remote programs. Thank god winxp has a remote help thats at least adequate.
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Old 08-17-04, 06:47 PM   #15
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20 reasons why my summer RULED:
the direct opposite of everything you listed N7CZinMT
I am going back to get my Masters of Arts in Teaching. Screw the corporate world.
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Old 08-17-04, 06:49 PM   #16
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Quote:
Originally Posted by Maelstrom
YEah I love remote helpers. Our past 2 directors have disallowed installing remote programs. Thank god winxp has a remote help thats at least adequate.
We are just starting to roll out XP. I've not played with that application. We currently run WinVNC. It sure helps to keep me from driving 100+ miles because the remote BDU deleted an icon or can't figure out how to use the HELP function in word for the mail merge they are trying to do.

I'm the S.E. I'm not the people person in the department. I'm the guy that keeps the stuff running that the BDUs can't even fathom. Not to mention defending the network, but alas, that is another rant altogether..
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Old 08-17-04, 06:52 PM   #17
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Quote:
Originally Posted by [165]
20 reasons why my summer RULED:
the direct opposite of everything you listed N7CZinMT
I am going back to get my Masters of Arts in Teaching. Screw the corporate world.
I used to teach Network Engineering at a local technical college in the A.S. program. I really had a blast. I have often thought about going back to college to become a teacher. One day.....one day...
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Old 08-17-04, 07:07 PM   #18
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Heh, mine isn't 20 reasons, but still bad.

1) management asks us for our max "safe" production output per day, we tell them 2.5, no higher. For some reason this question make my bowels churn.

2) I discover why....they want us to do 3....since my co-worker has a bad habit of bailing, I get stuck with the OT.

3) I suddenly find out we have a bad batch of hardware, and we only had enough for the units under test....go go gadget soldering iron

4) get home at 12am, wake up at 4 to get ready for work.

5) find out management bought too much inventory and watns it flushed, we are now pushing 6 units a day...I request my own hammock and request is denied.

6) kick my co-workers butt into working longer...somewhat helps.

7) work from 6am to 11:30pm 5 days a week for the past 2 months. Sometimes saturdays 6am-3am.

8) they say we are finally oging to slow back down....5 *$&%^@#$ units a day.

9) I tell them in slightly nicer words to eat a bag of *&^%.

10) Stuck here tonight

I know how you feel man, I so know how you feel.
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Old 08-17-04, 07:48 PM   #19
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The beauty if IT. The more you know, the more your life sucks.
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Old 08-18-04, 06:55 AM   #20
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Quote:
Originally Posted by N7CZinMT
We are just starting to roll out XP. I've not played with that application. We currently run WinVNC. It sure helps to keep me from driving 100+ miles because the remote BDU deleted an icon or can't figure out how to use the HELP function in word for the mail merge they are trying to do.

I'm the S.E. I'm not the people person in the department. I'm the guy that keeps the stuff running that the BDUs can't even fathom. Not to mention defending the network, but alas, that is another rant altogether..

XP is just using remote desktop(like a terminal services). It is a lot more secure than winVNC. I know VNC was freeware, but if you are stuck without XP for awhile you should try a product called Timbuktu. It has full Windows security with different perms for different type of users who you want to control the machine. It is only like $30 a copy or even less the more copies you buy..

As far as the helpdesk. You are probably hiring people who already have all the skills of a job. Hire someone who is just trying to break into the computer world but has great people skills. Helpdesk loses it's challenges pretty quickly and if you get someone who is in learning mode, they will appreciate the job better. People who already have the skills seem to get frustrated to quickly.
The end users may suffer a little, but if the helpdesk person has a good personality, he can usually smooth things over fairly quickly.

Anyway, I feel for your summer. I hope you company appreciates your hard work. If they don't find something else if possible. The few jobs before this job, I had some great times. This job sucks and I wish the economy was better so I can get the f out of here. BUT gotta work so I can enjoy my bicycling and other fun stuff.

Take a long ride.. It helps me blow off the steam when work sucks.

Well, that's my 2 cents...
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Old 08-18-04, 06:36 PM   #21
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Hey Bab.

Actually, they all were people that were "newish" to the field. So far, the current guy seems to be just what the doctor ordered.

As for the company appreciating my efforts. Well, I know my boss does. However the "organization" has done a poor job of showing it for all of the employees. We are entering our second year of an across the board pay freeze. Of course, they also increased the insurance coverage premiums by $80.00/month to go with the freeze. But I digress.
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Old 08-19-04, 10:51 AM   #22
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Quote:
Originally Posted by N7CZinMT
Hey Bab.

Actually, they all were people that were "newish" to the field. So far, the current guy seems to be just what the doctor ordered.

As for the company appreciating my efforts. Well, I know my boss does. However the "organization" has done a poor job of showing it for all of the employees. We are entering our second year of an across the board pay freeze. Of course, they also increased the insurance coverage premiums by $80.00/month to go with the freeze. But I digress.

We had the same thing. I got a 2% raise and our insurance went up something similar to yours. I'm glad to hear the new guy is working. Give him lots of compliments to start off with. Let him know he is appreciated so he'll stay for awhile

Try to look on the bright side. It is still day light savings time and it is lighter later so you can still ride later in the evening..
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Old 08-19-04, 12:22 PM   #23
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Quit complaining.

You are bipedular?

Got work?

Do you live in a 3'rd world country?

Eat garbage?

Need me to go on,

and on?

Be thankful dude, that is all you got to B**** about,

you are lucky,...

say it-

"I'm one lucky dude."

You own a bike?

Go ride it.

To put your 'prob' into perspective....a friend has lost her eyesight to diabetes, and had most of her toes on one foot removed.

Suck it up, if you can. While you can.

>jef.

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Old 08-19-04, 01:15 PM   #24
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Your right Jeff. "I AM ONE LUCKY DUDE!"

I never said anything about not being lucky. Or not having been blessed in many ways. Just ranting about being stressed with work. I know other technology professionals can relate. If you aren't one, I don't expect you to even come close to getting the whole point of this thread.

Your friend's losses are tragic, indeed. However, your use of them, and her, in an attempt to cause some guilty emotional response from me is pointless.
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Old 08-19-04, 07:02 PM   #25
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A little curious...why bother with a flat-file database? Is it faster than other options?

I feel for you on the helpdesk.

Not to cheapen your frustration, but it makes me want to vent mine:

1. Didn't get an internship related to my major (mechanical engineering)
2. Got stuck doing web development for another internship
3. People I'm developing for have NO specifics about what they want.
4. Dealing with IE all summer while web developing.
5. Didn't get the second evening "do-nothing" job that covers housing.
6. Crunched some numbers on my budget...dream of new bike crashes.
7. A pain to fit in time to drive good riding spots really inconvenient.
8. Stupid squeaking noise coming from the wheel wells
9. Squeaking came back 2 weeks after complete brake-job. Benign but hella annoying.
10. My 1 week of vacation was spent volunteering with almost no sleep.
11. There's girls in Portland?
12. Textbooks...only 4 this time, but 4 x $125 each.
13. Scary tuition bill intimidating my bank account.
14. My boss' bosses redefining my position for fall job.
15. Stupid Regal Cinemas near monopoly in Portland
16. One of the people I supervise in fall dropping out less than 4 weeks before school starts. Not a lot of time to recruit when the recruiting pool is all on vacation.
17. Crappy outdoor soccer season
18. Crappy indoor soccer season
19. No AC...100 degree weather
20. School again in 9 more days...I've been outside of Portland a total of 3-4 times the last 3 months.
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