Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Foo Off-Topic chit chat with no general subject.

Reply
 
Thread Tools Search this Thread
Old 03-02-10, 11:35 AM   #1
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Living the Dream

Yes, I'm utterly insane...and well on my way to becoming a bike shop owner.

To be fair, I'm only a third partner, but it's actually more desirable than my previous plan to buy a shop then run it all by my lonesome. My partners are the owner of the shopping center the space is in and the center manager who is also a local race promoter.

For those of you that don't know the backstory, a year ago I walked away from buying a shop (and consequently, my manager job) due to the owner wanting too much for it. I knew this due to having just completed a business planning class through a local college and had to walk away from not inconsiderable sweat equity invested over six years there.

More recently, a few weeks ago I was contacted by the landlord and manager of the shopping center. They asked me details of my previous purchase attempt, but it appeared they already knew the answers. The shop was in the process of being sold to a man from out of state. When they met him they immediately realized that he had zero qualifications to run a bike shop (i.e.: Doesn't ride, never worked in or ran a retail shop, no bike repair or other business skills, etc.) and would not likely be a successful tenant, especially if overpaying for the purchase. When they approached the owner as to why he'd sell to someone that unqualified, he balked at their "interference" and went ahead with the sale anyway, then informed them that the shop was moving elsewhere.

The landlord and manager both want a bike shop as part of the center's dynamic, so they asked me if I would be interested in starting a new shop as a partner and owner. They're supplying the space, the financing and management expertise and are depending on my experience as a shop manager to run the daily operations. Believe me, I was looking for the flaw in the silver lining and have yet to find one.

The new shop will be in the same space as the old, so business should carry some momentum right from the start. I designed and performed all the previous buildout, so all in all I'll be working in a space I created, doing business according to how I feel it should be done right, and with a long term vision agreed upon by all partners to be at the center of all cycling-related activity of our town, hence the name: "The Hub of Pagosa". May 1 is the tentative opening date.
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Old 03-02-10, 11:41 AM   #2
gnome 
shaken, not stirred.
 
gnome's Avatar
 
Join Date: Aug 2006
Location: The Shaky Isles.
Bikes: I've lost count.
Posts: 2,959
and good luck.
__________________
Get a bicycle. You will not regret it if you live. ~Mark Twain, "Taming the Bicycle"
vBulletin: snafu
gnome is offline   Reply With Quote
Old 03-02-10, 11:42 AM   #3
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Quote:
Originally Posted by gnome View Post
and good luck.
Thanks gnome...I'll need it!
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Old 03-02-10, 11:46 AM   #4
jsharr
You Know!? For Kids!
 
jsharr's Avatar
 
Join Date: Apr 2005
Location: Just NW of Richardson Bike Mart
Bikes: '05 Trek 1200 / '90 Trek 8000 / '? Falcon Europa
Posts: 6,153
I want a Hub of Pagosa logo jersey or t shirt. Where do I order? And you already know my feelings about this. Congrats.
__________________
Are you a registered member? Why not? Click here to register. It's free and only takes 27 seconds! Help out the forums, abide by our community guidelines.
Quote:
Originally Posted by colorider View Post
Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
jsharr is offline   Reply With Quote
Old 03-02-10, 11:51 AM   #5
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Quote:
Originally Posted by jsharr View Post
I want a Hub of Pagosa logo jersey or t shirt. Where do I order? And you already know my feelings about this. Congrats.
You just did.

We are planning to go with mainly branded merchandise. This town is a tourist destination...and for good reason. We intend to make it even more so and would like to follow the model of shops like Poison Spider in Moab carrying all sorts of cool shop-branded merchandise. My partners are already in contact with a professional graphic artist and web developer. Hopefully within a day or two we'll be able to see some sample logos and make a decision.
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Old 03-02-10, 11:54 AM   #6
tspek
Banned.
 
Join Date: Oct 2009
Bikes:
Posts: 1,669
I'm jealous.
tspek is offline   Reply With Quote
Old 03-02-10, 11:57 AM   #7
skijor 
on by
 
skijor's Avatar
 
Join Date: Mar 2006
Location: Wisconsin
Bikes: Waterford RS-33, Salsa Vaya, Bacchetta Giro 20 ATT
Posts: 920
I want a THOP coffee mug. Congrats! This'll be my excuse to road trip to CO...never been. Can't wait to hear more details...like what bike lines will you carry?
skijor is offline   Reply With Quote
Old 03-02-10, 11:57 AM   #8
RUOkie
Free @coasting
 
RUOkie's Avatar
 
Join Date: May 2009
Location: In a Haggard Song
Bikes: 2009 ORBEA Onix Rival. 2012 Felt Breed, 1999 Raleigh 500
Posts: 10,541
Quote:
Originally Posted by Wordbiker View Post
You just did.

We are planning to go with mainly branded merchandise. This town is a tourist destination...and for good reason. We intend to make it even more so and would like to follow the model of shops like Poison Spider in Moab carrying all sorts of cool shop-branded merchandise. My partners are already in contact with a professional graphic artist and web developer. Hopefully within a day or two we'll be able to see some sample logos and make a decision.
Once you get the design, and set up a website, post your link so we can all support your shop. I'll wear a Pagosa Springs jersey!
RUOkie is offline   Reply With Quote
Old 03-02-10, 12:03 PM   #9
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Quote:
Originally Posted by tspek View Post
I'm jealous.
Don't be just yet!

I still have to survive a couple months with no pay!

Quote:
Originally Posted by skijor View Post
I want a THOP coffee mug. Congrats! This'll be my excuse to road trip to CO...never been. Can't wait to hear more details...like what bike lines will you carry?
Bike lines are still being negotiated, but rest assured, we'll be carrying at least one of the top brands. The coffee mugs are a great suggestion.

Quote:
Originally Posted by RUOkie View Post
Once you get the design, and set up a website, post your link so we can all support your shop. I'll wear a Pagosa Springs jersey!
I most certainly will!


Oh, wait...will Internet Brands then charge me for posting?
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Old 03-02-10, 02:09 PM   #10
jsharr
You Know!? For Kids!
 
jsharr's Avatar
 
Join Date: Apr 2005
Location: Just NW of Richardson Bike Mart
Bikes: '05 Trek 1200 / '90 Trek 8000 / '? Falcon Europa
Posts: 6,153
I like the THOP thing. Sort of like IHOP. The coffee mugs really tie into that that theme well. Now we just have to figure out a way to work in some bacon. So now I want one jersey or shirt, xl or xxl depending on cut, a mug of THOP coffee and some bacon.
__________________
Are you a registered member? Why not? Click here to register. It's free and only takes 27 seconds! Help out the forums, abide by our community guidelines.
Quote:
Originally Posted by colorider View Post
Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
jsharr is offline   Reply With Quote
Old 03-02-10, 02:59 PM   #11
RubenX 
Look! My Spine!
 
RubenX's Avatar
 
Join Date: Apr 2008
Location: Kissimmee, FL
Bikes:
Posts: 619
Congrats!

Now where are the Foosters Specials?

*cough*I-Need-Some-Tape*cough*
*cough*I-Need-Two-700x23c*cough*
*cough*I-Need-handlebar-bag*cough*

Darn... I think I'm catching a cold... *cough*
RubenX is offline   Reply With Quote
Old 03-02-10, 03:16 PM   #12
Allen
Senior Member
 
Join Date: Sep 2005
Bikes:
Posts: 4,753
Hell yes!

I will be needing most of a Campy groupo and some wheel builds.
Allen is offline   Reply With Quote
Old 03-02-10, 03:33 PM   #13
StupidlyBrave 
Chepooka
 
StupidlyBrave's Avatar
 
Join Date: Sep 2006
Location: South Central PA
Bikes: 1990 Trek 1400 7spd; 2001 Litespeed Arenberg 10 speed
Posts: 1,167
Sounds awesome!
StupidlyBrave is offline   Reply With Quote
Old 03-02-10, 03:49 PM   #14
HardyWeinberg
GATC
 
Join Date: Jul 2006
Location: south Puget Sound
Bikes:
Posts: 7,376
good luck!
HardyWeinberg is offline   Reply With Quote
Old 03-02-10, 03:54 PM   #15
trsidn 
Meadow Party Member
 
trsidn's Avatar
 
Join Date: Jul 2007
Location: Putting the 'fun' in dysfunctional
Bikes: Cannondale CAAD8, Trek SU200
Posts: 275
Quote:
Originally Posted by RUOkie View Post
Once you get the design, and set up a website, post your link so we can all support your shop. I'll wear a Pagosa Springs jersey!
me too!
__________________
Quote:
Originally Posted by ElJamoquio View Post
.... Other than being completely wrong, you're correct.
trsidn is offline   Reply With Quote
Old 03-02-10, 04:01 PM   #16
Alfster 
long time visiter
 
Alfster's Avatar
 
Join Date: Oct 2005
Location: in the Northern Tundra
Bikes: 2005 Trek 6700 disc 2007 Orbea Onix 2009 Raleigh One Way
Posts: 615
You're doing what most of us would love to do. Congrats and enjoy!
Alfster is offline   Reply With Quote
Old 03-02-10, 04:01 PM   #17
JoelS
Senior Member
 
Join Date: Jun 2008
Location: Near Sacramento
Bikes:
Posts: 4,890
Excellent! Best of luck to you.
__________________
-------

Some sort of pithy irrelevant one-liner should go here.
JoelS is offline   Reply With Quote
Old 03-02-10, 05:13 PM   #18
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Quote:
Originally Posted by Alfster View Post
You're doing what most of us would love to do. Congrats and enjoy!
Thanks! I will!

Quote:
Originally Posted by JoelS View Post
Excellent! Best of luck to you.
I thank you sir.
Quote:
Originally Posted by AllenG View Post
Hell yes!

I will be needing most of a Campy groupo and some wheel builds.
That may be arranged, although our focus will be on local service. From me to you, we can probably work something out.
Quote:
Originally Posted by RubenX View Post
Congrats!

Now where are the Foosters Specials?

*cough*I-Need-Some-Tape*cough*
*cough*I-Need-Two-700x23c*cough*
*cough*I-Need-handlebar-bag*cough*

Darn... I think I'm catching a cold... *cough*
While our focus will be on serving the local community, I do look to this as an opportunity and springboard to move ahead with some other ideas. It'd be nearly impossible to compete with online vendors for price (nor do I want to), so any website activity will be focused on branded merchandise. If we come up with some cool stuff I'll be sure to post about it.
Quote:
Originally Posted by jsharr View Post
I like the THOP thing. Sort of like IHOP. The coffee mugs really tie into that that theme well. Now we just have to figure out a way to work in some bacon. So now I want one jersey or shirt, xl or xxl depending on cut, a mug of THOP coffee and some bacon.
You sir are one of the most brilliant dorks I've ever met. A bacon jersey is a stroke of genius. You know we'd sell those like pancakes...or with pancakes.
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Old 03-02-10, 05:28 PM   #19
Pamestique 
Shredding Grandma!
 
Pamestique's Avatar
 
Join Date: Jun 2006
Location: So Cal
Bikes: I don't own any bikes
Posts: 4,794
OK want to stay in business? Practice the best customer service possible. Customer service, customer service, customer service... it will make or break a shop. And find a good mechanic and pay him some money so he stays put. Concentrate on clientele - either go cheap and family, or single speed weirdness, or bike club chic, something... and then market to that clientele... market and customer service.

I stopped even going to bike shops - they don't have product, lousy mechanics and poor service - I do better online so do most other people - remember that!
__________________
______________________________________________________________

Private docent led mountain bike rides through Limestone Canyon. Go to letsgooutside.org and register today! Also available: hikes, equestrian rides and family events as well as trail maintenance and science study.
Pamestique is offline   Reply With Quote
Old 03-02-10, 05:29 PM   #20
Pamestique 
Shredding Grandma!
 
Pamestique's Avatar
 
Join Date: Jun 2006
Location: So Cal
Bikes: I don't own any bikes
Posts: 4,794
Quote:
Originally Posted by Wordbiker View Post
T
While our focus will be on serving the local community, I do look to this as an opportunity and springboard to move ahead with some other ideas. It'd be nearly impossible to compete with online vendors for price (nor do I want to), so any website activity will be focused on branded merchandise. If we come up with some cool stuff I'll be sure to post about it.

.
What you will have in spades... have I said this enough... is CUSTOMER SERVICE! That's the only thing local shops can offer over websites.
__________________
______________________________________________________________

Private docent led mountain bike rides through Limestone Canyon. Go to letsgooutside.org and register today! Also available: hikes, equestrian rides and family events as well as trail maintenance and science study.
Pamestique is offline   Reply With Quote
Old 03-02-10, 05:45 PM   #21
jsharr
You Know!? For Kids!
 
jsharr's Avatar
 
Join Date: Apr 2005
Location: Just NW of Richardson Bike Mart
Bikes: '05 Trek 1200 / '90 Trek 8000 / '? Falcon Europa
Posts: 6,153
Quote:
Originally Posted by Pamestique View Post
OK want to stay in business? Practice the best customer service possible. Customer service, customer service, customer service... it will make or break a shop. And find a good mechanic and pay him some money so he stays put. Concentrate on clientele - either go cheap and family, or single speed weirdness, or bike club chic, something... and then market to that clientele... market and customer service.

I stopped even going to bike shops - they don't have product, lousy mechanics and poor service - I do better online so do most other people - remember that!
Wordbiker is a Shimano trained race tech. He can wrench with the best of them. Shimano pays him to go to races. Just so you know. And he has a huge heart. Customer service will not be an issue.
He even gives away old bikes to kids. Want some proof? He mailed this to my boys.



There is much more I could share...............
__________________
Are you a registered member? Why not? Click here to register. It's free and only takes 27 seconds! Help out the forums, abide by our community guidelines.
Quote:
Originally Posted by colorider View Post
Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
jsharr is offline   Reply With Quote
Old 03-02-10, 05:59 PM   #22
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Quote:
Originally Posted by Pamestique View Post
OK want to stay in business? Practice the best customer service possible. Customer service, customer service, customer service... it will make or break a shop. And find a good mechanic and pay him some money so he stays put. Concentrate on clientele - either go cheap and family, or single speed weirdness, or bike club chic, something... and then market to that clientele... market and customer service.

I stopped even going to bike shops - they don't have product, lousy mechanics and poor service - I do better online so do most other people - remember that!
Quote:
Originally Posted by Pamestique View Post
What you will have in spades... have I said this enough... is CUSTOMER SERVICE! That's the only thing local shops can offer over websites.
Quote:
Originally Posted by jsharr View Post
Wordbiker is a Shimano trained race tech. He can wrench with the best of them. Shimano pays him to go to races. Just so you know. And he has a huge heart. Customer service will not be an issue.
He even gives away old bikes to kids. Want some proof? He mailed this to my boys.



There is much more I could share...............
Thanks Jeff, but I'm actually a licensed USA Cycling race mechanic. I did work for Shimano last year at Blast the Mass in Snowmass, but most of my experience is in the shop and at the 24 Hours of Moab where my team has provided neutral support since 1996.

Thing is, Pam is exactly right and our focus is completely on what services we can provide beyond just price. Our plans include offering spinning classes in the off-season, training camps with certified coaches for all levels, mountain and road bike shuttle adventures, demo days for customers to try out product before buying, high-quality rentals, fitting services, local trail and route information, event promotions, local and regional advocacy, youth programs, skills clinics, movie and cycling event showings, and I will personally be teaching the Park Tool School curriculum as well as regular free clinics, some for women only.

The trade term is creating a "sticky", a reason for people to come by, see what's happening and want to get involved. If we do have a web store it will be used to market unique branded items and perhaps some of my kookier (but cool) ideas for products made right here, many in my own shop.

Hopefully all that will be enough to gain and keep a loyal clientele, but more importantly, to benefit the community we live in.
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Old 03-02-10, 06:38 PM   #23
Alfster 
long time visiter
 
Alfster's Avatar
 
Join Date: Oct 2005
Location: in the Northern Tundra
Bikes: 2005 Trek 6700 disc 2007 Orbea Onix 2009 Raleigh One Way
Posts: 615
I'm glad you've got a business plan that includes service type revenue. I tried unsuccessfully to convince Platypus when he started his store to offer to set up workshops / conferences at the larger corporations & public offices. Topics should focus on living a healthy lifestyle, including commuting to work. Make sure to charge for your services, and hand out tons of advertising for your shop. My guess is that your service revenue will top your retail sales.

OK, time to jump off my soapbox.
Alfster is offline   Reply With Quote
Old 03-02-10, 06:54 PM   #24
aprilm
Bring May Flowers
 
aprilm's Avatar
 
Join Date: May 2007
Location: Soon to be South Carolina!
Bikes: '10 Kuota Kebel
Posts: 961
Quote:
Originally Posted by Wordbiker View Post
Oh, wait...will Internet Brands then charge me for posting?
They have to catch you first. Congrats!!
aprilm is offline   Reply With Quote
Old 03-02-10, 09:47 PM   #25
Wordbiker
Pwnerer
Thread Starter
 
Wordbiker's Avatar
 
Join Date: Jun 2005
Location: Pagosa Springs, CO, USA
Bikes: Road, MTB, Cruiser, Chopper, BMX
Posts: 2,907
Quote:
Originally Posted by Alfster View Post
I'm glad you've got a business plan that includes service type revenue. I tried unsuccessfully to convince Platypus when he started his store to offer to set up workshops / conferences at the larger corporations & public offices. Topics should focus on living a healthy lifestyle, including commuting to work. Make sure to charge for your services, and hand out tons of advertising for your shop. My guess is that your service revenue will top your retail sales.

OK, time to jump off my soapbox.
Nope, those are again great thoughts.

Our strength is decidedly in the resources and service we can provide. Many shops focus almost solely on the retail aspects of their business, the service often seen as a begrudging necessity. If as Pam says there's no reason to go to a shop when it's easier and cheaper to shop online, then instead of pissing and moaning about how the internet is stealing sales, the answer is to get busy and create new ways the shop can serve the needs of their customers. Having a good sense of the marketplace, service is nearly my sole focus.


Please, feel free to chime in on how a shop can better serve you. Most folks just vote with their feet and never give valuable input so that positive changes can be made.
__________________
Quote:
Originally Posted by ahsposo View Post
Ski, bike and wish I was gay.
Wordbiker is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 01:48 AM.