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  1. #1
    Look! My Spine! RubenX's Avatar
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    Telco Company BS (quick rant)

    Ditched cable, got ultra-cheapo dsl. I know I know, you get what u pay 4.

    Sped test showing 0.11Mb/sec instead of the promised 1.5Mb/sec. Tech support lady makes me reboot the dsl modem 17 times. They also expect me to believe that, even tho the copper wire runs for miles between home and CO, a few feet of cable between jack and modem is gonna make a difference. whatever.

    *waits for tech*

    /rant

    PS: No, I am not downloading prom.
    "Hoy es un dia normal, pero yo voy a hacerlo intenso" ~ Juanes

  2. #2
    Crushing souls Hickeydog's Avatar
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    Umm...are you sure you have your unit conversion right? Browsers will show the download speed in MB/s. Mega BYTES per second. Telecom companies advertise in Mb/s. Bega BITS per second. If you've got a 1.5Mb/s line and your browser is showing ~110KB/s, that's about right.
    Quote Originally Posted by Wordbiker View Post

    What's frightening is how coherent Hickey was in posting that.

  3. #3
    Look! My Spine! RubenX's Avatar
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    Quote Originally Posted by Hickeydog View Post
    Umm...are you sure you have your unit conversion right? Browsers will show the download speed in MB/s. Mega BYTES per second. Telecom companies advertise in Mb/s. Bega BITS per second. If you've got a 1.5Mb/s line and your browser is showing ~110KB/s, that's about right.
    wow.. that's sucks.
    "Hoy es un dia normal, pero yo voy a hacerlo intenso" ~ Juanes

  4. #4
    Senior Member mikeybikes's Avatar
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    What DSL modem? And if you know how, what do the signal levels look like?

    Also, as hickeydog said, you sure you got the conversion right?

    If you go to speedtest.net, what do the results show?
    My Bikes: 2009 Breezer Uptown EX | 1980 Miyata Six Ten | 1970 Hercules Three-Two-Speed
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  5. #5
    Look! My Spine! RubenX's Avatar
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    ok... attached, the screenshoots for the speed test and the advertised/promised speed.

    speed-test..PNG

    speed-test2..PNG

    I have no idea about the signal strength. The modem is an "embark 660"... God knows who really manufactured it.
    "Hoy es un dia normal, pero yo voy a hacerlo intenso" ~ Juanes

  6. #6
    Wood Licker Maelstrom's Avatar
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    Quote Originally Posted by RubenX View Post
    wow.. that's sucks.
    blame it on the bandwidth gods. They made the metrics stupidly similar to the eye. I have been doing this for decades and can still screw it up if I haven't had enough coffee

  7. #7
    Senior Member mikeybikes's Avatar
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    That's way to slow on the download. Should never have more upload than download.

    Also, those speedtests are measured in bits, the same measurement used by your ISP.

    Something's wrong.

    That modem sounds like its a Zyxel modem. Take a look at this page: http://www.dslreports.com/faq/14209

    If you see something similar, get some screenshots. We'll build evidence against your telco.
    My Bikes: 2009 Breezer Uptown EX | 1980 Miyata Six Ten | 1970 Hercules Three-Two-Speed
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  8. #8
    Senior Member Shimagnolo's Avatar
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    Quote Originally Posted by RubenX View Post
    ok... attached, the screenshoots for the speed test and the advertised/promised speed.

    speed-test..PNG

    speed-test2..PNG

    I have no idea about the signal strength. The modem is an "embark 660"... God knows who really manufactured it.
    That display indicates Megabits (lower-case "b").
    Megabytes use an upper-case "B".
    Also bizarre is that your upload speed is more than twice your download speed.
    Normally it is the reverse.
    I've never heard of a consumer link being provisioned like that.
    It really does look like something is messed up.

  9. #9
    Wood Licker Maelstrom's Avatar
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    http://web.forret.com/tools/bandwidt...=.19&unit=Mbps

    Friendly conversion tool for you Also, don't look at the stupid graph the grid below does a better job of explaining

  10. #10
    You Know!? For Kids! jsharr's Avatar
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    Have you tried slapping and yelling at the modem? This is what I do first. No wait, second. First I have a beer to three. Try yelling at in english and spanish, just for fun.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  11. #11
    Look! My Spine! RubenX's Avatar
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    Well... telco tech on the phone said something looks wrong and sent a field tech to investigate. The field tech should be here somewhere in the afternoon. Lets see...
    "Hoy es un dia normal, pero yo voy a hacerlo intenso" ~ Juanes

  12. #12
    Senior Member mikeybikes's Avatar
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    Good! That's exactly what should be done.

    Don't let them charge you money either for a shoddy installation job. This should have been found and cleared up before the tech left.
    My Bikes: 2009 Breezer Uptown EX | 1980 Miyata Six Ten | 1970 Hercules Three-Two-Speed
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  13. #13
    You Know!? For Kids! jsharr's Avatar
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    Quote Originally Posted by RubenX View Post
    Well... telco tech on the phone said something looks wrong and sent a field tech to investigate. The field tech should be here somewhere in the afternoon. Lets see...
    DO NOT, I repeat DO NOT use my method on the repair guy. It will not end well if you do.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  14. #14
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    Yes, there is hope, Ruben!

    I had always gotten 1.311Mb/s on my 1.5Mb/s service, so one day when it dropped to 635kb/s I called them up and they switched my connection speed by mistake. Another time it was my fault--I had the wireless modem/router between two CRT monitors and the intereference killed the signal.

  15. #15
    WTF is that smell? crackerjab's Avatar
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    Also, running any type of torrents or peer to peer programs will effect the perceived bandwidth.
    Your turtle skirt is exposing your FUPA.

  16. #16
    Look! My Spine! RubenX's Avatar
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    This is more like it...



    The field tech was awesome, gave me no BS, made a few phone calls, yelled at a few people and fix it.
    "Hoy es un dia normal, pero yo voy a hacerlo intenso" ~ Juanes

  17. #17
    Chepooka StupidlyBrave's Avatar
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    Quote Originally Posted by jsharr View Post
    DO NOT, I repeat DO NOT use my method on the repair guy. It will not end well if you do.
    It would have worked for Allen.

  18. #18
    Senior Member mikeybikes's Avatar
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    Quote Originally Posted by RubenX View Post
    Now that is more like it.
    My Bikes: 2009 Breezer Uptown EX | 1980 Miyata Six Ten | 1970 Hercules Three-Two-Speed
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  19. #19
    Senior Member Shimagnolo's Avatar
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    Quote Originally Posted by RubenX View Post
    This is more like it...

    The field tech was awesome, gave me no BS, made a few phone calls, yelled at a few people and fix it.
    A coworker was having issues recently with his cable modem service.
    After going around and around the script-reading (non)support people, and a couple equally-useless field techs, they *finally* sent out a field tech with a clue who located a damaged coax cable in the neighborhood distribution box.

  20. #20
    Senior Member mikeybikes's Avatar
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    I remember at our old house in Golden, CO when the field tech discovered the reason why our Internet was extremely unreliable was because a neighbor had broken open the box on the pole and finagled his own coax into the box. We weren't the only ones on the block to complain about crappy internet or TV.

    It apparently took four different field techs to discover the problem.
    My Bikes: 2009 Breezer Uptown EX | 1980 Miyata Six Ten | 1970 Hercules Three-Two-Speed
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