Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Foo Off-Topic chit chat with no general subject.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 09-27-10, 09:49 AM   #1
SonataInFSharp
Senior Member
Thread Starter
 
Join Date: Apr 2007
Location: Minneapolis, MN
Bikes:
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Printer Spooler Issue?

So, my inlaws complained about their printer not working, so I go to look at it. After I turn it on (seriously), it still doesn't work--but it's not the printer; it's the PC.

The computer is old-ish, but it gets the job done for them. It's an HP Slimline with a Celeron M and 512MB of RAM, XP SP3. Again, it wouldn't work for me, but it works plenty fine for them.

BUT, when they go to print pictures, this is what happens:

The page file hovers 283MB during normal use, but when you start to print photos, the printer will begin the job, stalls shortly after it begins, and then the page file climbs, climbs, and climbs until it hits 1.93GB. Then the "memory low" error comes up, and the print job gives up and quits. The computer is entirely unsable during this time, too, regardless of being related to printing or not.

Once the print job quits, the page file goes back to around 283MB and the computer runs beautifully again. The printer returns to idle state, too.

It doesn't matter if I try to print 1 picture or 12 pictures--the same thing happens. I guess this has been going on for three months and they just told me over the weekend.

Documents (non-jpg files) print just fine.

I cleaned up the computer, did all my usual maintenance stuff, checked out all the running processes, etc, etc, but the printing issue is still happening.

Thoughts? This is the first issue I haven't been able to solve myself in a very long time.
SonataInFSharp is offline   Reply With Quote
Old 09-27-10, 11:08 AM   #2
black_box
Fax Transport Specialist
 
black_box's Avatar
 
Join Date: May 2008
Location: chicago burbs
Bikes: '17 giant propel, '07 fuji cross pro, '10 gary fisher x-caliber
Posts: 944
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 40 Post(s)
I'll take a semi-educated guess. JPG files are heavily compressed. If the printer+driver is not designed to handle decompression at the printer, it needs to do that on the computer and send the decompressed file over the printer connection. This could be massive and more than your weaksauce computer can handle. Resize the pictures so they're smaller files? I'm not sure if newer printers (especially photo printers) are designed to operate that way, thats just what came to mind.

how old is the printer? did printing pictures ever work for them or is this a recent thing?
black_box is offline   Reply With Quote
Old 09-27-10, 11:12 AM   #3
chris.....
Banned.
 
Join Date: Mar 2009
Location: Southern Illinois
Bikes: Cannondale Caad4, Schwinn moab
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Get a Mac
chris..... is offline   Reply With Quote
Old 09-27-10, 11:19 AM   #4
jsharr
You Know!? For Kids!
 
jsharr's Avatar
 
Join Date: Apr 2005
Location: Just NW of Richardson Bike Mart
Bikes: '05 Trek 1200 / '90 Trek 8000 / '? Falcon Europa
Posts: 6,157
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Get a bat



Also, damn it feels good to be a gangsta
__________________
Are you a registered member? Why not? Click here to register. It's free and only takes 27 seconds! Help out the forums, abide by our community guidelines.
Quote:
Originally Posted by colorider View Post
Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
jsharr is offline   Reply With Quote
Old 09-27-10, 11:29 AM   #5
SonataInFSharp
Senior Member
Thread Starter
 
Join Date: Apr 2007
Location: Minneapolis, MN
Bikes:
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by black_box View Post

how old is the printer? did printing pictures ever work for them or is this a recent thing?
The printer is fairly new; OfficeJet Pro L7680.

It's the same printer I have had home, and my wife would print 50+ photos at a time until the ink ran out with my old computer which was older than my in-laws' computer (ancient P4, though, and 1GB RAM instead of 512).

Printing photos used to work until about a few months ago.

I had previously updated the driver, but I can look at doing that again and see if something newer is available.
SonataInFSharp is offline   Reply With Quote
Old 09-27-10, 11:49 AM   #6
bigbenaugust 
always rides with luggage
 
bigbenaugust's Avatar
 
Join Date: Feb 2005
Location: KIGX
Bikes: 2009 Fantom CX, 2012 Fantom Cross Uno, Bakfiets
Posts: 1,995
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 25 Post(s)
I would throw some more RAM in that machine, if it will take some more. It is likely running out of physical memory and going to a swap file, which absolutely kills the performance (and probably your print job).

We went through the same sort of thing with my grandparent's 8-year-old Celeron. It only had 256M in it. Once it was MAXed out (2G, I think), it was better than new).
__________________
--Ben
Carrboro Bike Coalition - putting the "bike" in "CARrboro" :)
2011 Motobecane Fantom Cross Uno, 2009 Motobecane Fantom CX, and a Bakfiets
Previously: 2000 Trek 4500 (2000-2003), 2003 Novara Randonee (2003-2006), 2003 Giant Rainier (2003-2008), 2005 Xootr Swift (2005-2007), 2007 Nashbar 1x9 (2007-2011), 2011 Windsor Shetland (2011-2014), 2008 Citizen Folder (2015)
Non-Bike hardware: Xubuntu / Ubuntu MATE / Mac OS 10.6 / Android 4.4 / CyanogenMod 13
bigbenaugust is offline   Reply With Quote
Old 09-27-10, 09:44 PM   #7
DannoXYZ 
Senior Member
 
DannoXYZ's Avatar
 
Join Date: Jul 2005
Location: Saratoga, CA
Bikes:
Posts: 11,606
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
1. It's the HP inkjet printer-driver, they're crap! Poor usage of heap-space requests. Unfortunately, they are model-specific. You can try uninstalling that driver and trying a newer or older one.

2. Uninstall any other printer you have and say yes to the question about deleting the print-driver (HP drivers don't like non-HP ones). Also if you have Visio or Norton AntiVirus installed, uninstall all of it as well. Then in the tray by the clock, right-click and exit all HP printer-status utilities and icons.

3a. Pagefile.sys may be corrupt from a previous bad shutdown. Right-click My computer, Properties, Advanced, Performance, Advanced, Virtual Memory and pick Custom Size, set to “No page file,” Ok, Ok, Ok. reboot. Delete PAGEFILE.SYS (on each drive, if more than just C. Then...

3b. Set a fixed swapfile size. Right-click My computer, Properties, Advanced, Performance, Advanced, Virtual Memory and pick Custom Size. Initial = 4096, Max = 4096. OK, OK, OK, Reboot

Last edited by DannoXYZ; 09-27-10 at 09:52 PM.
DannoXYZ is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 09:50 PM.