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  1. #1
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    Printer Spooler Issue?

    So, my inlaws complained about their printer not working, so I go to look at it. After I turn it on (seriously), it still doesn't work--but it's not the printer; it's the PC.

    The computer is old-ish, but it gets the job done for them. It's an HP Slimline with a Celeron M and 512MB of RAM, XP SP3. Again, it wouldn't work for me, but it works plenty fine for them.

    BUT, when they go to print pictures, this is what happens:

    The page file hovers 283MB during normal use, but when you start to print photos, the printer will begin the job, stalls shortly after it begins, and then the page file climbs, climbs, and climbs until it hits 1.93GB. Then the "memory low" error comes up, and the print job gives up and quits. The computer is entirely unsable during this time, too, regardless of being related to printing or not.

    Once the print job quits, the page file goes back to around 283MB and the computer runs beautifully again. The printer returns to idle state, too.

    It doesn't matter if I try to print 1 picture or 12 pictures--the same thing happens. I guess this has been going on for three months and they just told me over the weekend.

    Documents (non-jpg files) print just fine.

    I cleaned up the computer, did all my usual maintenance stuff, checked out all the running processes, etc, etc, but the printing issue is still happening.

    Thoughts? This is the first issue I haven't been able to solve myself in a very long time.

  2. #2
    Fax Transport Specialist black_box's Avatar
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    I'll take a semi-educated guess. JPG files are heavily compressed. If the printer+driver is not designed to handle decompression at the printer, it needs to do that on the computer and send the decompressed file over the printer connection. This could be massive and more than your weaksauce computer can handle. Resize the pictures so they're smaller files? I'm not sure if newer printers (especially photo printers) are designed to operate that way, thats just what came to mind.

    how old is the printer? did printing pictures ever work for them or is this a recent thing?

  3. #3
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    Get a Mac

  4. #4
    You Know!? For Kids! jsharr's Avatar
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    Get a bat



    Also, damn it feels good to be a gangsta
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  5. #5
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    Quote Originally Posted by black_box View Post

    how old is the printer? did printing pictures ever work for them or is this a recent thing?
    The printer is fairly new; OfficeJet Pro L7680.

    It's the same printer I have had home, and my wife would print 50+ photos at a time until the ink ran out with my old computer which was older than my in-laws' computer (ancient P4, though, and 1GB RAM instead of 512).

    Printing photos used to work until about a few months ago.

    I had previously updated the driver, but I can look at doing that again and see if something newer is available.

  6. #6
    derailleurs are overrated bigbenaugust's Avatar
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    I would throw some more RAM in that machine, if it will take some more. It is likely running out of physical memory and going to a swap file, which absolutely kills the performance (and probably your print job).

    We went through the same sort of thing with my grandparent's 8-year-old Celeron. It only had 256M in it. Once it was MAXed out (2G, I think), it was better than new).
    --Ben
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  7. #7
    Senior Member DannoXYZ's Avatar
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    1. It's the HP inkjet printer-driver, they're crap! Poor usage of heap-space requests. Unfortunately, they are model-specific. You can try uninstalling that driver and trying a newer or older one.

    2. Uninstall any other printer you have and say yes to the question about deleting the print-driver (HP drivers don't like non-HP ones). Also if you have Visio or Norton AntiVirus installed, uninstall all of it as well. Then in the tray by the clock, right-click and exit all HP printer-status utilities and icons.

    3a. Pagefile.sys may be corrupt from a previous bad shutdown. Right-click My computer, Properties, Advanced, Performance, Advanced, Virtual Memory and pick Custom Size, set to “No page file,” Ok, Ok, Ok. reboot. Delete PAGEFILE.SYS (on each drive, if more than just C. Then...

    3b. Set a fixed swapfile size. Right-click My computer, Properties, Advanced, Performance, Advanced, Virtual Memory and pick Custom Size. Initial = 4096, Max = 4096. OK, OK, OK, Reboot
    Last edited by DannoXYZ; 09-27-10 at 09:52 PM.

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