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Old 11-20-10, 06:55 PM   #1
apclassic9
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Me vs Nissan NA

Just got a check in the mail today from Nissan NA for $5100.... to make a long story (kinda) short, my son's 2005 Nissan Xterra stopped shifting. It seems the radiator - without ever having any problems - developed a crack in it, which caused the transmission fluid to mix with coolant, which then got into the transmission, which then caused it to die. I paid the $5100 for a new transmission & radiator. I complained to Nissan, whose regional customer rep strung me along for 6 weeks, and then simply said "it's out of warrenty. Sorry". Nevermind that that there are over 300 complaints of the exact same issue on the NHTSB web site!

Nissan NA then e-mailed me a customer service survey, which I naturally completed - very negative comments, to be sure! I informed them, in the comment section, that I would be forwarding the case to the WV Attorney Generals office, and that meanwhile, I was leaving warning notes on every Xterra I came across. Another week goes by, and I get a call from the Corporate Customer Relations people, who reviewed the whole case, had me fax them the repair bill & title, and proof of payment, and BINGO!
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Old 11-20-10, 07:03 PM   #2
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awesome!!!!!!!
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Old 11-20-10, 10:31 PM   #3
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Nice. Will you start a thread about which car to buy with your $5100?
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Old 11-20-10, 11:21 PM   #4
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right on!
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Old 11-21-10, 05:27 AM   #5
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Nice. Will you start a thread about which car to buy with your $5100?
Well, my son plans to trade in the Xterra, add the $5100, and get a nice, reliable Subie.
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Old 11-21-10, 07:54 AM   #6
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Nice...

When I read the thread title I thought you had crash with a Nissan and went over the handlebars...
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Old 11-21-10, 11:34 AM   #7
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Congrats. I had something like that happen w/ my Subaru. Minus the reimbursement.
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Old 11-21-10, 11:55 AM   #8
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I miss my nissan. Far and away the most reliable, trouble-free vehicle I have owned to date.

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Old 11-21-10, 12:18 PM   #9
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Honda sent me a letter about a recent problem they had with their Civic Coupe engines. It seems the freeze plugs let go and ruin the engines. I never knew a thing about this until they sent me this letter. If I had a problem they would reimburse me in full the cost of the new engine.

On top of that they also extended the warranty for two more years. Now my 2007 Civic Coupe is warranted until 2014!

I can't say enough about Honda. I have had nicer cars and many more expensive cars, but none have been this good of a car.
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Old 11-21-10, 01:03 PM   #10
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I miss my nissan. Far and away the most reliable, trouble-free vehicle I have owned to date.

One of the reasons he bought the Xterra was because of Nissan's reputation as being reliable.... but it seems that the 2005-2007's have this radiator problem - between 60K &80K. Nissan, as of yet, has not owned up and issued a recall, or even posted a technical bulletin about the problem, which is too bad.
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Old 11-21-10, 05:19 PM   #11
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One of the reasons he bought the Xterra was because of Nissan's reputation as being reliable.... but it seems that the 2005-2007's have this radiator problem - between 60K &80K. Nissan, as of yet, has not owned up and issued a recall, or even posted a technical bulletin about the problem, which is too bad.
Yes, they all have blemishes. Sometimes, the manufacturer stands by them, sometimes it requires a fight. I'd say any subaru newer than 2002 (avoiding the head gasket issues and wheel bearing issues) would be among the best quality vehicles of the period. For new cards, the two South Korean brands are up-and-coming in reliability and may soon challenge the Japanese manufacturers, if they don't already.

Honda Odessy mini vans have auto transmissions that don't seem to last. I've heard they do a pretty good job with post-warranty help on this one. 2008 Honda Accords, on the other hand, have a class-action settlement in place for brakes/rotors in the warranty period. Toyotas? Once you buy one you'll never stop (I saw that on a tee shirt).

The last two vehicles I bought were VW's. I don't think I would consider one newer than '97. And never a Jetta made in Mexico, and never any model with an Automatic.

I'm sorry that the Xterra didn't work out for him. I had long thought that would be the vehicle to replace my Pathfinder.
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Old 11-21-10, 05:25 PM   #12
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One of the reasons he bought the Xterra was because of Nissan's reputation as being reliable.... but it seems that the 2005-2007's have this radiator problem - between 60K &80K. Nissan, as of yet, has not owned up and issued a recall, or even posted a technical bulletin about the problem, which is too bad.
thanks for the tip....I'll have to keep an eye out on this since we have a 2007 with 64k.
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Old 11-21-10, 06:16 PM   #13
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Honda Odessy mini vans have auto transmissions that don't seem to last. I've heard they do a pretty good job with post-warranty help on this one. 2008 Honda Accords, on the other hand, have a class-action settlement in place for brakes/rotors in the warranty period.
A coworker had an 03 Odyssey which I guess was the sweet spot of their auto trans problems, which supposedly ran from 01-05-ish. They traded it in on an 09 since the transmission was supposed to be corrected by then (I guess they'll find out). Their new one has a lot less geegaws though (apparently the lack of auto sliding door is freaking out their 5 yr old)

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The last two vehicles I bought were VW's. I don't think I would consider one newer than '97. And never a Jetta made in Mexico, and never any model with an Automatic.
Very happy w/ our 02 passat (5 spd). I've heard that VWs are hit/miss, you get a good one or you don't.
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Old 11-22-10, 12:53 PM   #14
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How does coolant from a cracked radiator mix with transmission fluid?
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Old 11-22-10, 03:27 PM   #15
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it's one of those radiators where the transmission fluid runs through a portion of it to cool - the crack caused the coolant to mix with the transmission fluid. THIS DOESN'T CAUSE OVERHEATING, JUST TRANSMISSION BREAKDOWN!!
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Old 11-22-10, 03:49 PM   #16
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TRANSMISSION BREAKDOWN!!
Didn't Led Zeppelin write a song about transmission breakdown?
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Old 11-22-10, 09:25 PM   #17
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no, that was the flip side to Weird Al's "Another one rides the Bus"; I believe the Zep version had something to do with COMMUNICATION
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Old 11-23-10, 02:06 PM   #18
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It depends to whom you complain and how you complain, I think you scored a bullseye on both counts. BRAVO!!
This remindes me of a co-worker, years ago. He received a recall notice about the parking break on his car. He called the dealer to get an appointment to get it fixed. The dealer told him the first avialable was in three months. He thinks that's a bit much for a saftey recall, so he calls the north east office of the manufacturer. He wanted to know how serious the issue was. He was on the phone for about 15 minutes, give them the story, his contact info, the dealer name. Lots of "ok"s, "yes", "no", then a Thank You. 15 minutes after that his phone rings. It's the dealer, they suddenly had an opening for the next week!
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Old 11-24-10, 03:38 AM   #19
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It depends to whom you complain and how you complain, I think you scored a bullseye on both counts. BRAVO!!
This remindes me of a co-worker, years ago. He received a recall notice about the parking break on his car. He called the dealer to get an appointment to get it fixed. The dealer told him the first avialable was in three months. He thinks that's a bit much for a saftey recall, so he calls the north east office of the manufacturer. He wanted to know how serious the issue was. He was on the phone for about 15 minutes, give them the story, his contact info, the dealer name. Lots of "ok"s, "yes", "no", then a Thank You. 15 minutes after that his phone rings. It's the dealer, they suddenly had an opening for the next week!
Could be worse. One of our cars had a recall on the gas tank. We called the local dealership, to schedule the work. They told us to wait, until we smelled gas.

We took it to a different dealership.
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Old 11-24-10, 11:51 AM   #20
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When we had a recall for the Fit, Honda sent us a letter telling us to call our dealer. We called them, and it was all over in a week.
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Old 11-27-10, 08:17 AM   #21
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When we had a recall for the Fit, Honda sent us a letter telling us to call our dealer. We called them, and it was all over in a week.
Mine, too - that window switch thing. I have never had a problem getting recall notices services with subaru, honda, toyota - even the recall notices from Nissan were serviced promptly. The problem seems to be getting Nissan to admit they have a problem!
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Old 11-27-10, 09:18 PM   #22
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Mine, too - that window switch thing. I have never had a problem getting recall notices services with subaru, honda, toyota - even the recall notices from Nissan were serviced promptly. The problem seems to be getting Nissan to admit they have a problem!
The cheaper fix would have been for Honda to send a note saying "hey-- don't drive through the car wash with the windows down, silly!"
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Old 11-27-10, 09:58 PM   #23
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Transmission breakdown, it's always the same
Havin' a nervous breakdown, a-drive me insane

Transmission breakdown, it's always the same
Havin' a nervous breakdown, a-drive me insane, yeah
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Old 11-28-10, 12:05 AM   #24
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Transmission breakdown, it's always the same
Havin' a nervous breakdown, a-drive me insane

Transmission breakdown, it's always the same
Havin' a nervous breakdown, a-drive me insane, yeah
Deep fried gold, my friend.
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Old 11-28-10, 01:25 AM   #25
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My dad's got an '07 Xterra 4x4 Off Road with no issues, however it's strictly an errand car and only has 21,000 miles over the past 3 years. I'll have to mention this to him.

I bought a new 2010 370Z this week and love it so far.
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