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Old 12-27-10, 08:13 PM   #1
reich17
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Acer Aspire Netbook Help

Two days ago my daughter received as a gift an Acer Aspire One netbook. Today in the middle of surfing the web the display went to blue screen and then to an error message that said something to the effect of "the file hal.dll is missing or corrupt". In an effort to correct this I attempted to run Acer's eRecovery managment program from the disks that I made.

It seemed to be going through the motions of recreating the disk image when I received another error message. It wouldn't continue because of "a missing or unrecognized file system". I assume at this point trying to reformat the drive may do the trick but I'm not sure how to get there. Apparently while running eRecovery it removed the operating system. How can I format the drive without having an OS present? Is there any point to this? If I restart eRecovery will it then be able to complete restoration of the disc image? Many thanks.
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Old 12-27-10, 09:01 PM   #2
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On the technical side... I've got nothing. What are the odds of you being able to return/exchange it?
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Old 12-27-10, 11:37 PM   #3
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I'm guessing the disks you made will correct the problem if it's not hardware (bad drive, maybe). Assuming they are what I think, you should be able to boot from them and let them do the rest.
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Old 12-27-10, 11:52 PM   #4
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I am able to boot from them. It begins the recovery process, whatever that entails, but I eventually end up with the file system error.

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I'm guessing the disks you made will correct the problem if it's not hardware (bad drive, maybe). Assuming they are what I think, you should be able to boot from them and let them do the rest.
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Old 12-28-10, 12:31 AM   #5
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Just install linux on it.
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Old 12-28-10, 11:08 AM   #6
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I am able to boot from them. It begins the recovery process, whatever that entails, but I eventually end up with the file system error.
From here (not the easiest troubleshooting over the intarwebs) I'd say all indications point to a hardware failure. I'm guessing most likely the hard drive.
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Old 12-28-10, 11:28 AM   #7
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Just install linux on it.
+1
http://www.ubuntu.com/netbook

I put this on my Acer Aspire One and it runs so, so much better than XP ever did. And I have one of the first Acer One's with only a 8 gig solid state hard drive. You can first run it directly from a USB stick without installing. This will (1) give you a chance to see it and (2) possibly help to troubleshoot if there is a hardward issue as willmw has mentioned. You can also install ubuntu as a dual boot so Windows will still be sitting there if you decide you need it. Ubuntu will "see" the Windows document folders so you all of your photos, videos, documents, etc. can be used from either Windows or Ubunto. As always, try to back up everything before installing (although I've installed ubuntu on three machines now and have never lost a single file from the original Windows installs on the same disk).
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Old 12-28-10, 11:39 AM   #8
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+1 on return it.

While obviously in the widow for Christmas returns (with a few exception), alternatively it is in warranty. Returning would be my choice.

The exceptions...which I took into consideration when shopping for wife's netbook.
1) Some online vendors specifically exclude all computer returns, so I excluded them from my search.
2) Others, like BB, excluded them from their liberal Christmas returns policy, keeping it the normal 14 days based on purchase date. So if you bought a Black Friday deal, you were SOL.

Now if you bought that Acer Netbook in Costco, even their normal 90 day would cover your return and Conciere would handle warranty for the next 2 years. I ended up buying a Dell netbook at SamsClub...because she wanted the red one.
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Old 12-28-10, 11:44 AM   #9
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If you did not create a recovery disk, you may be screwed. Take it back and get another. Make a recovery disk before she ever lays hands on it.

Often these type of errors are generated by improper shutting done. If she is shutting the netbook down by pressing the off button until it stops, files that need to be written may not, possibly resulting in unallocated clusters. It's downhill from there, sooner or later.
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