I called Verizon wireless tech support because my droid pro crashes about twice a day.
The verizon wireless android hardware tech support person deleted all of my voicemails.
I called back and was told that he "reapplied the voicemail feature" -- a feature that was never mentioned by me or the tech support person during the call.
There was never a problem with my voicemail. It is a faulty touchscreen.
Verizon customer support says "sorry" but they can't explain how this can happen. And oh, by the way, all my voicemails are gone and can't be retrieved. Sorry.
Be careful if you call verizon wireless tech support for any reason. Their tech support people are idiots who have access to make unauthorized changes to your plan, and even the supervisors I spoke to say they can't say for sure who made the change or why.
At this point, after being a verizon wireless customer (bell atlantic wireless before that) since the late 80s, my level of trust for verizon wireless has gone to zero.
They have put idiots in a position to wreck your account without your authorization, and all you get is "sorry" from even the supervisors you speak to.