right click on the toolbar to customize the toolbar.
Fonts: stay in the "home" tab, and the "font" box will display your 10 last used fonts - it they're the ones she always uses, they'll alwayd be there.
I never use the "font" menu - but I think the "style" section of the "home" tab should help - they're pre-set headings & fonts, which you can use as is or create your own...
This is for Word 2007...... I have forgotten all the 2003 stuff..... I hate Office, too.
As with mud, life, too, slides by.