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Old 06-22-11, 02:45 PM   #1
Allen
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I just dropped my car off at the repair shop

and I don't feel comfortable about it at all.
I have to use this repair shop because it's the one my insurance co told me to use.
I wanted to have a few more things done to my car but the prices between the original quote and now have gone up just a touch.

A tree limb fell and dented my fender and cracked a head light.
Insurance will pay for that (maybe, somehow I bet I'm stuck with a huge bill).
I wanted to go on and get a same color paint job and have the light over the tag repaired as well. They came back with a fifty two hundred to start quote on the paint job. I have a Miata. It's the size of a shoe. Fifty two hundred for a same color overspray? Seriously? Three hundred to replace a tag light? Really?
It's a Miata, not a Ferrari, not a Rolls, a miata.

Oh, and after waiting two weeks to bring in my car because they were backed up, I'm told they will get to it next Monday. I don't know if that is in 5 days or 12 days. I'm going to the insurance agent tomorrow and tell her I'm not comfortable with these people at all and I'm going to go get my car back. Fifty two hundred for a paint job, hell no.
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Old 06-22-11, 03:00 PM   #2
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It's your car. You should be able to take it to any reputable shop. Hell, call Maaco and get a quote over the phone for the paint job.
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Old 06-22-11, 03:05 PM   #3
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It's been a long time since I've had a car painted but $5,200.00 seems unreasonable to me. $3k, I'd bite.
But damn, you can near total my car by keying it?
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Old 06-22-11, 03:22 PM   #4
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Take it elsewhere, they are ripping you off. The insurance company can't make you use that shop, they are legally obligated to have the car repaired at a shop of your choosing. If they start getting uppity with you about it, tell them you are going to file a complaint with the insurance regulator for your area, that will put them in a much more cooperative frame of mind.
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Old 06-22-11, 03:38 PM   #5
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It is illegal for any insurance company to require, or steer you in anyway to use one shop rather than another.

Here's a quote posted on my preferred shops website -


Myth 1,
You must use the repair shop recommended by your insurance company.

FALSE

Not only is it your right as a consumer to have the repairs done at the shop of your choice but furthermore it is ILLEGAL for an insurance agent to even offer information on another shop without you asking for it, especially after you have told them where you are taking your car. That is called steering and it is against the law.

Myth 2
You must take your vehicle to a claims office or other location for an estimate.

FALSE

You may leave your vehicle at our (or any other) shop and ask the adjustor to inspect it here. It actually speeds up the process as this way we can negotiate and discuss the repair methods and parts to be used directly with the insurance company making sure that all repairs are performed and damaged parts repaired and/or replaced. In many cases when a vehicle is inspected off site there are items left off of the esimate and/or incorrect. To correct these requires a reinspection which takes more time.
Although we do work WITH your insurance company, we work FOR YOU.

Myth 3
Taking your vehicle to an insurance DRP shop ensures the best repair.

FALSE

DRP (Direct Repair Program) shops have an agreement with their respective insurance companies to use aftermarket or used parts and usually commit to many other concessions to obtain a referral status. Those concessions can put pressure on DRP shops to cut corners to make a profit. Albeit we have been offered DRP status, at Sinergy we CHOOSE not to take it as we do not believe in putting the wants of an insurance company before the needs of our clients. We do not cut corners on ANYTHING.

Myth 4
You must get three estimates before you can get your vehicle repaired.

FALSE

You are not required to get more than one estimate. However you do have an obligation to allow your insurance company time to inspect the vehicle before the repairs start. Review your policy. Understanding your rights and obligations will help you protect your investment.

Myth 5
My insurance company is telling me that my repairs will not be warrantied if not performed at a DRP shop.
FALSE

I can not believe how often I hear this one.
It is not the insurance companies job (nor their liability) to warranty repairs performed on your vehicle. That is why we offer a lifetime warranty on all paint and body work performed and cover all parts used to repair your vehicle.

Myth 6
I live x miles away from Sinergy, I will have to pay out of pocket for the tow.

FALSE

Not true. As a consumer it is your right to have the vehicle repaired at the shop of your choosing and it is the responsibility of your insurance company (certain policies notwithstanding) that they facilitate that. We have flatbeds ready for all of your towing needs and we take care of it for you.
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Old 06-22-11, 05:00 PM   #6
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I would make my insurance company give me a check.

I had some hail damage a while ago.

Got the check and waited.

After all the storm business started to dry up I went to several body shops and told them I had inherited the car from a relative and it's not an insurance job.

I had a check for around $2400 and I ended up paying $760.

Go figure...
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Old 06-22-11, 08:46 PM   #7
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I will paint it for you for $75 plus materials.
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Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
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Old 06-22-11, 09:15 PM   #8
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I will paint it for you for $75 plus materials.
Real exterior latex over Kilz right? No rattle can job.
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Old 06-22-11, 09:35 PM   #9
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Well, yeah, but you gotta buy the Kilz.
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Old 06-22-11, 10:09 PM   #10
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My parents run an independent auto glass repair shop and dealt with this often. Blind has it right. The insurance companies were pushing consumers to other shops, and also browbeat our shop into signing up in a 'provider' program, indicating they wouldn't recommend customers to the shop if we didn't have a 'pricing understanding'.
-Of course, they worked all the legal-eze to keep it upstanding.
Funny thing was, the shop grew, and developed a decent customer base. One particular insurance company wanted to change the terms in a more unfavorable direction for the shop. We pushed back and said no. When they threatened to stop referring customers and void the terms, we agreed and said "That's fine. Now that the terms are null; we can charge you any price we want."
That really cooled their jets.
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Old 06-22-11, 10:56 PM   #11
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Real exterior latex over Kilz right? No rattle can job.
Nothing smooths it out like a roller. Now that you can get those texturing rollers, I bet we can set up some sort of golf-ball-dimple-like aerodynamic coating for you.
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Old 06-23-11, 08:02 AM   #12
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I had a check for around $2400 and I ended up paying $760.

Go figure...
And this is why insurance rates are higher for the rest of us, too.

Just sayin'...
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Old 06-23-11, 08:32 AM   #13
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Real exterior latex over Kilz right? No rattle can job.
as long as I get my $75 I will paint it with whatever you provide.
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Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
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Old 06-23-11, 08:47 AM   #14
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as long as I get my $75 I will paint it with whatever you provide.
Does this mean the member of your household from the Redfoot tribe will become a member of the Silverfoot tribe?
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Old 06-23-11, 08:50 AM   #15
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Take it elsewhere, they are ripping you off. The insurance company can't make you use that shop, they are legally obligated to have the car repaired at a shop of your choosing. If they start getting uppity with you about it, tell them you are going to file a complaint with the insurance regulator for your area, that will put them in a much more cooperative frame of mind.
This.
And $5200 is outrageous. Unless you are paying for a mind-boggling trick out pait job.
You can probably go to an Earl Schieb for a $79.99 paint job. (It'll look like crap, but you get the picture)
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Old 06-23-11, 08:56 AM   #16
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And this is why insurance rates are higher for the rest of us, too.

Just sayin'...
What are you suggesting? I should have refunded the difference to the insurance company? I'm crazy, not stupid.

Well, not that stupid.
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Old 06-23-11, 08:58 AM   #17
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Does this mean the member of your household from the Redfoot tribe will become a member of the Silverfoot tribe?
sure, but he still has some red and green and blue left over and I may bring him in to add some interest to an overwise bland monochrome paint job.
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Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.
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