So it's time to buy the missus a new computer, but considering how many headaches the last one yielded I'm hesitant to just order another of teh internetz. The problem is that I know nothing about PCs and the missus knows even less...and invariably when things start to misbehave (performance slowing down, hanging, crashing, etc.) we're both scratching our heads not just about What To Do but also Who To Call About What To Do.
At my job we have it easy: There's a 3rd party IT firm contracted to support our servers, networks, and every PC in the office. Anything goes wrong I just fire off an email to them, and they either remote in to my desktop or show up in person within 24 hours.
Of course, the price for that firm's commercial support is astronomical, totally out of the question for a single-user residential PC. But surely there are companies that offer that sort of support for clients like us? If so, I need to find one. And if that happens to be a service offered by someone who also sells PCs, I'll happily buy the PC from them too.
Any suggestions? Thanks.