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Artkansas 03-30-12 02:37 PM

Microsoft phone support scam
 
SCAM ALERT!

I just got called by a man claiming to be from Microsoft, saying that my computer had been been giving off errors and that he would need to connect into my computer to diagnose this.

Lots of red flags going up in my head as he made this claim. So since he obviously has my name and number, I challenged him to tell me more about my machine. He couldn't even get the operating system correct. So I told him he was full of B.S. He said I was full of B.S. and hung up.

So if you get any unexpected calls from Microsoft, assume that it is a scam.

willmw 03-30-12 02:53 PM

My assistant got one of those calls a few months back. We work in IT so she told him where to go.

AEO 03-30-12 03:07 PM

recently, I've been getting calls from a 702-520-2328, 702-705-5246 and 702-705-5219.

I really want to give a piece of my mind to the people who've sold my number to american telemarketers.

jsharr 03-30-12 03:11 PM

AEO, I did not sell it, I gave it. Does that change the anything?

alaskanb3arcub 03-30-12 07:27 PM

AEO, are you on the federal Do Not Call list? If so, report the calls.

jsharr 03-30-12 07:55 PM

AEO lives in Canada or Canuckistan or somesuch.

alaskanb3arcub 03-31-12 01:16 AM

D'OH! reading FAIL on my part, sorry.

AEO 03-31-12 05:42 AM

Quote:

Originally Posted by jsharr (Post 14037671)
AEO, I did not sell it, I gave it. Does that change the anything?

I could live with it being given away if the receiver is a mermaid.


Quote:

Originally Posted by alaskanb3arcub (Post 14038551)
AEO, are you on the federal Do Not Call list? If so, report the calls.

I put my number on the canadian version of that, but they are given a 1month grace period and I'm not even sure if it's effective, since it's outside of the country.

overthehillmedi 03-31-12 11:00 AM

Aeo I'm in the same boat as you, I wonder if we Canucks can sign up to the American version and hopefully get rid of those telecreeps to?

CbadRider 03-31-12 02:00 PM

I checked the FCC website and they don't mention anything about Canadian numbers. You can always try to register and see if the FCC will let you.

https://www.donotcall.gov/

AnthonyG 03-31-12 04:55 PM

They're scammers. They are not going to pay any attention to a Do not Call list. I was getting these calls EVERY day in Australia for a while. I started to play a long with them for a short while to waste their time. The Microsoft one's were the funniest because I use a Mac but they didn't' limit themselves to claiming they were from Microsoft. It was a new company every day. I think they are making internet calls from India or Africa.

Anthony

AEO 03-31-12 04:59 PM

Quote:

Originally Posted by CbadRider (Post 14040872)
I checked the FCC website and they don't mention anything about Canadian numbers. You can always try to register and see if the FCC will let you.

https://www.donotcall.gov/

nope, no good. area code is out of bounds.
thanks for the advice anyways.

Artkansas 03-31-12 05:28 PM

Quote:

Originally Posted by AnthonyG (Post 14041294)
They're scammers. It was a new company every day. I think they are making internet calls from India or Africa. Anthony

Yeah, I was pretty sure my "Microsoft Service Rep" had an Indian accent. But that wasn't the tip off.


I'm job hunting and I've been contacted more than once by headhunters from India about jobs in the U.S.. It's a tiny planet these days.

CliftonGK1 03-31-12 10:18 PM

The company is ProNerds (I'm guessing you've all been contacted by the same company which called me a couple days ago; sounds like the same M.O.)

"We're calling all users of Microsoft Windows systems."
"Your machine has been experiencing errors messages."
"Can you open a function on the computer for us?"

For realz, yo?

A) When you tell me you're not selling anything, I know you're lying. Microsoft doesn't call people up out of the goodness of their heart to fix your computer.
B) I can hear half of Mumbai in the background, so you're not even working at one of the good call centers where they give you headsets and a cubicle.
C) You wouldn't even give me a company name until I dragged it out of you, and then you breezed over it and right into the same tired pitch so I might not catch it.
D) Allow you remote access to my computer which I just told you was working fine... Did someone have to help you with the velcro on your Keds this morning?

SPlKE 04-01-12 07:20 AM

Could be related to these iyogi scammers:

Quote:

March 21, 2012
Tech support or extortion? You be the judge
Remote support company iYogi was caught using scare tactics to sell its services to naive customers. Can it win back our trust?
By Robert X. Cringely | InfoWorld

As someone who's been in this business since mammals were still the new quadrupeds on the block, I've probably logged 3,000-plus hours on the phone with tech support for various companies. The pain threshold for those experiences has always been somewhere between having oral surgery without anesthetic and attending a Justin Bieber concert without earplugs. Over the last few years, though, getting gear fixed has become much less painful, and the reason is simple: remote support. Letting the geeks take control of my PC over the Net and fix it while I watch has finally made tech calls bearable, if not exactly pleasant.

It's also a scenario that's ripe for abuse, which brings me to today's topic: iYogi, a remote tech support company based in Gurgaon, India.

iYogi provides white label end-user support for major tech companies like Dell and Microsoft. It also sells its services directly to individual users for $170 a year. How it goes about selling support, however, is not unlike how the Mob markets protection: through fear and intimidation.

More here: http://www.infoworld.com/t/cringely/...e-judge-189168


Alfster 04-01-12 08:09 AM

Quote:

Originally Posted by AEO (Post 14037648)
recently, I've been getting calls from a 702-520-2328, 702-705-5246 and 702-705-5219.

I really want to give a piece of my mind to the people who've sold my number to american telemarketers.

I'm getting those calls on my work cell. Not happy about it.

SPlKE 04-01-12 08:40 AM

Quote:

Originally Posted by Alfster (Post 14043242)
I'm getting those calls on my work cell. Not happy about it.

Some wireless companies let you block callers' numbers. Verizon does that here in my area.

jsharr 04-01-12 08:59 AM

Quote:

Originally Posted by Alfster (Post 14043242)
I'm getting those calls on my work cell. Not happy about it.

Dang it, I did not know that was your cell or I would not have given it to them. Sorry.

contango 04-01-12 09:10 AM

Quote:

Originally Posted by Artkansas (Post 14037510)
SCAM ALERT!

I just got called by a man claiming to be from Microsoft, saying that my computer had been been giving off errors and that he would need to connect into my computer to diagnose this.

Lots of red flags going up in my head as he made this claim. So since he obviously has my name and number, I challenged him to tell me more about my machine. He couldn't even get the operating system correct. So I told him he was full of B.S. He said I was full of B.S. and hung up.

So if you get any unexpected calls from Microsoft, assume that it is a scam.

I love it when people like that call, as it gives me the opportunity to lead them down as many rabbit trails as I possibly can before they realise I just wasted half an hour of their time.

I've had a guy telling me my computer has a virus so I asked if it had a cold. He said "something like that" so I asked if I should put down plastic sheeting in case it sneezed and made a mess on the carpet. Then he asked about spyware so I assured him there were no spies in my room and how I'd even checked behind the door. Then I asked if one of my neighbours had a big telescope to spy on my wife as she was in the shower, so naturally it took a little while to go around the house and make sure all the curtains were closed.

One guy wanted me to turn on the computer so I said the telephone cord wasn't long enough. That confused him, so I explained the cord was only ten feet long and the computer was half a mile away at the library. Even that didn't stop him (by then he'd been on the phone for 20 minutes) and he asked if he could call back another time.

Another guy asked me to turn on the computer and waited for 15 minutes as I told him Scandisk had just started running and invited him to chat with me while it ran. Needless to say having told me all about the problems my computer had he couldn't really then claim I didn't have any problems. After 15 minutes of giving him made up progress reports from Scandisk he decided he'd call back in an hour. Tragically I'd gone out by then but did come home to find five missed calls from unidentified numbers.

Still another guy wanted me to visit a web site but for some reason it wouldn't load. I'm sure that had nothing to do with me configuring my firewall to block all outgoing communications while I talked with him. In the end he asked what sort of internet connection I had and seemed most unimpressed when I told him I didn't have one at all and went to the library to go online.

If I'm busy and can't be bothered to draw them into ever-more surreal discussions about sneezing computers and James Bond hiding in my laptop I can usually find some particularly grinding thrash metal to listen to as "hold music" while my computer starts up. Surprisingly it can take a long time when there's a scammer waiting on the phone.

AEO 04-01-12 02:48 PM

Quote:

Originally Posted by Alfster (Post 14043242)
I'm getting those calls on my work cell. Not happy about it.

is that phone with bell?

Alfster 04-01-12 03:16 PM

yes

Koobazaur 04-04-12 12:47 AM

Bah, these seem like such silly scams, why would Microsoft ever bother calling anyone individually? But then again, I can also picture a lot of old and naive gramps/grammas who know nothing about computers totally falling for this. And the scammers march on :/

contango 04-04-12 03:23 AM

Quote:

Originally Posted by Koobazaur (Post 14055948)
Bah, these seem like such silly scams, why would Microsoft ever bother calling anyone individually? But then again, I can also picture a lot of old and naive gramps/grammas who know nothing about computers totally falling for this. And the scammers march on :/

It is pretty far-fetched but as with everything else it's a numbers game. It's hard to see people falling for the scams where they apparently won a lottery they never entered, or found they were the only person some Nigerian prince could trust in the whole world or whatever else but as long as the odd one does fall for it they'll keep coming.

Which is why I like wasting as much of their time as I can so they'll never know whether the person on the end who just doesn't get it, really doesn't get it or is just stringing them along.

trsidn 04-04-12 07:07 AM

Quote:

Originally Posted by Alfster (Post 14043242)
I'm getting those calls on my work cell. Not happy about it.

I've been recieving calls from the 213 area code (LA). I finally started answering to challenge them and they hang up.

trsidn 04-04-12 07:07 AM

Quote:

Originally Posted by jsharr (Post 14043422)
Dang it, I did not know that was your cell or I would not have given it to them. Sorry.

he thought it was your home number.


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