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  1. #1
    Pedaled too far. Artkansas's Avatar
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    Microsoft phone support scam

    SCAM ALERT!

    I just got called by a man claiming to be from Microsoft, saying that my computer had been been giving off errors and that he would need to connect into my computer to diagnose this.

    Lots of red flags going up in my head as he made this claim. So since he obviously has my name and number, I challenged him to tell me more about my machine. He couldn't even get the operating system correct. So I told him he was full of B.S. He said I was full of B.S. and hung up.

    So if you get any unexpected calls from Microsoft, assume that it is a scam.
    "He who serves all, best serves himself" Jack London

    Quote Originally Posted by Bjforrestal View Post
    I don't care if you are on a unicycle, as long as you're not using a motor to get places you get props from me. We're here to support each other. Share ideas, and motivate one another to actually keep doing it.

  2. #2
    Old enough to know better willmw's Avatar
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    My assistant got one of those calls a few months back. We work in IT so she told him where to go.
    Dangit, I almost only post in Foo, so my post count is abysmal.

  3. #3
    AEO
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    recently, I've been getting calls from a 702-520-2328, 702-705-5246 and 702-705-5219.

    I really want to give a piece of my mind to the people who've sold my number to american telemarketers.
    Food for thought: if you aren't dead by 2050, you and your entire family will be within a few years from starvation. Now that is a cruel gift to leave for your offspring. ;)
    http://sanfrancisco.ibtimes.com/arti...ger-photos.htm

  4. #4
    You Know!? For Kids! jsharr's Avatar
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    AEO, I did not sell it, I gave it. Does that change the anything?
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  5. #5
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    AEO, are you on the federal Do Not Call list? If so, report the calls.

  6. #6
    You Know!? For Kids! jsharr's Avatar
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    AEO lives in Canada or Canuckistan or somesuch.
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    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  7. #7
    Senior Member
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    D'OH! reading FAIL on my part, sorry.

  8. #8
    AEO
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    Quote Originally Posted by jsharr View Post
    AEO, I did not sell it, I gave it. Does that change the anything?
    I could live with it being given away if the receiver is a mermaid.


    Quote Originally Posted by alaskanb3arcub View Post
    AEO, are you on the federal Do Not Call list? If so, report the calls.
    I put my number on the canadian version of that, but they are given a 1month grace period and I'm not even sure if it's effective, since it's outside of the country.
    Food for thought: if you aren't dead by 2050, you and your entire family will be within a few years from starvation. Now that is a cruel gift to leave for your offspring. ;)
    http://sanfrancisco.ibtimes.com/arti...ger-photos.htm

  9. #9
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    Aeo I'm in the same boat as you, I wonder if we Canucks can sign up to the American version and hopefully get rid of those telecreeps to?

  10. #10
    Administrator CbadRider's Avatar
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    I checked the FCC website and they don't mention anything about Canadian numbers. You can always try to register and see if the FCC will let you.

    https://www.donotcall.gov/
    Quote Originally Posted by toddles View Post
    So Tom only hires people that are nutty? Is part of the requirement to be a moderator on this site is that you have to be nuts??
    Forum Guidelines *click here*

  11. #11
    Senior Member AnthonyG's Avatar
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    They're scammers. They are not going to pay any attention to a Do not Call list. I was getting these calls EVERY day in Australia for a while. I started to play a long with them for a short while to waste their time. The Microsoft one's were the funniest because I use a Mac but they didn't' limit themselves to claiming they were from Microsoft. It was a new company every day. I think they are making internet calls from India or Africa.

    Anthony

  12. #12
    AEO
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    Quote Originally Posted by CbadRider View Post
    I checked the FCC website and they don't mention anything about Canadian numbers. You can always try to register and see if the FCC will let you.

    https://www.donotcall.gov/
    nope, no good. area code is out of bounds.
    thanks for the advice anyways.
    Food for thought: if you aren't dead by 2050, you and your entire family will be within a few years from starvation. Now that is a cruel gift to leave for your offspring. ;)
    http://sanfrancisco.ibtimes.com/arti...ger-photos.htm

  13. #13
    Pedaled too far. Artkansas's Avatar
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    Quote Originally Posted by AnthonyG View Post
    They're scammers. It was a new company every day. I think they are making internet calls from India or Africa. Anthony
    Yeah, I was pretty sure my "Microsoft Service Rep" had an Indian accent. But that wasn't the tip off.


    I'm job hunting and I've been contacted more than once by headhunters from India about jobs in the U.S.. It's a tiny planet these days.
    "He who serves all, best serves himself" Jack London

    Quote Originally Posted by Bjforrestal View Post
    I don't care if you are on a unicycle, as long as you're not using a motor to get places you get props from me. We're here to support each other. Share ideas, and motivate one another to actually keep doing it.

  14. #14
    Gears? CliftonGK1's Avatar
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    The company is ProNerds (I'm guessing you've all been contacted by the same company which called me a couple days ago; sounds like the same M.O.)

    "We're calling all users of Microsoft Windows systems."
    "Your machine has been experiencing errors messages."
    "Can you open a function on the computer for us?"

    For realz, yo?

    A) When you tell me you're not selling anything, I know you're lying. Microsoft doesn't call people up out of the goodness of their heart to fix your computer.
    B) I can hear half of Mumbai in the background, so you're not even working at one of the good call centers where they give you headsets and a cubicle.
    C) You wouldn't even give me a company name until I dragged it out of you, and then you breezed over it and right into the same tired pitch so I might not catch it.
    D) Allow you remote access to my computer which I just told you was working fine... Did someone have to help you with the velcro on your Keds this morning?
    "I feel like my world was classier before I found cyclocross."
    - Mandi M.

  15. #15
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    Could be related to these iyogi scammers:

    March 21, 2012
    Tech support or extortion? You be the judge
    Remote support company iYogi was caught using scare tactics to sell its services to naive customers. Can it win back our trust?
    By Robert X. Cringely | InfoWorld

    As someone who's been in this business since mammals were still the new quadrupeds on the block, I've probably logged 3,000-plus hours on the phone with tech support for various companies. The pain threshold for those experiences has always been somewhere between having oral surgery without anesthetic and attending a Justin Bieber concert without earplugs. Over the last few years, though, getting gear fixed has become much less painful, and the reason is simple: remote support. Letting the geeks take control of my PC over the Net and fix it while I watch has finally made tech calls bearable, if not exactly pleasant.

    It's also a scenario that's ripe for abuse, which brings me to today's topic: iYogi, a remote tech support company based in Gurgaon, India.

    iYogi provides white label end-user support for major tech companies like Dell and Microsoft. It also sells its services directly to individual users for $170 a year. How it goes about selling support, however, is not unlike how the Mob markets protection: through fear and intimidation.

    More here: http://www.infoworld.com/t/cringely/...e-judge-189168

  16. #16
    long time visiter Alfster's Avatar
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    Quote Originally Posted by AEO View Post
    recently, I've been getting calls from a 702-520-2328, 702-705-5246 and 702-705-5219.

    I really want to give a piece of my mind to the people who've sold my number to american telemarketers.
    I'm getting those calls on my work cell. Not happy about it.

  17. #17
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    Quote Originally Posted by Alfster View Post
    I'm getting those calls on my work cell. Not happy about it.
    Some wireless companies let you block callers' numbers. Verizon does that here in my area.

  18. #18
    You Know!? For Kids! jsharr's Avatar
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    Quote Originally Posted by Alfster View Post
    I'm getting those calls on my work cell. Not happy about it.
    Dang it, I did not know that was your cell or I would not have given it to them. Sorry.
    Are you a registered member? Why not? Click here to register. It's free and only takes 27 seconds! Help out the forums, abide by our community guidelines.
    Quote Originally Posted by colorider View Post
    Phobias are for irrational fears. Fear of junk ripping badgers is perfectly rational. Those things are nasty.

  19. #19
    2 Fat 2 Furious contango's Avatar
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    Quote Originally Posted by Artkansas View Post
    SCAM ALERT!

    I just got called by a man claiming to be from Microsoft, saying that my computer had been been giving off errors and that he would need to connect into my computer to diagnose this.

    Lots of red flags going up in my head as he made this claim. So since he obviously has my name and number, I challenged him to tell me more about my machine. He couldn't even get the operating system correct. So I told him he was full of B.S. He said I was full of B.S. and hung up.

    So if you get any unexpected calls from Microsoft, assume that it is a scam.
    I love it when people like that call, as it gives me the opportunity to lead them down as many rabbit trails as I possibly can before they realise I just wasted half an hour of their time.

    I've had a guy telling me my computer has a virus so I asked if it had a cold. He said "something like that" so I asked if I should put down plastic sheeting in case it sneezed and made a mess on the carpet. Then he asked about spyware so I assured him there were no spies in my room and how I'd even checked behind the door. Then I asked if one of my neighbours had a big telescope to spy on my wife as she was in the shower, so naturally it took a little while to go around the house and make sure all the curtains were closed.

    One guy wanted me to turn on the computer so I said the telephone cord wasn't long enough. That confused him, so I explained the cord was only ten feet long and the computer was half a mile away at the library. Even that didn't stop him (by then he'd been on the phone for 20 minutes) and he asked if he could call back another time.

    Another guy asked me to turn on the computer and waited for 15 minutes as I told him Scandisk had just started running and invited him to chat with me while it ran. Needless to say having told me all about the problems my computer had he couldn't really then claim I didn't have any problems. After 15 minutes of giving him made up progress reports from Scandisk he decided he'd call back in an hour. Tragically I'd gone out by then but did come home to find five missed calls from unidentified numbers.

    Still another guy wanted me to visit a web site but for some reason it wouldn't load. I'm sure that had nothing to do with me configuring my firewall to block all outgoing communications while I talked with him. In the end he asked what sort of internet connection I had and seemed most unimpressed when I told him I didn't have one at all and went to the library to go online.

    If I'm busy and can't be bothered to draw them into ever-more surreal discussions about sneezing computers and James Bond hiding in my laptop I can usually find some particularly grinding thrash metal to listen to as "hold music" while my computer starts up. Surprisingly it can take a long time when there's a scammer waiting on the phone.
    "For a list of ways technology has failed to improve quality of life, press three"

  20. #20
    AEO
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    Quote Originally Posted by Alfster View Post
    I'm getting those calls on my work cell. Not happy about it.
    is that phone with bell?
    Food for thought: if you aren't dead by 2050, you and your entire family will be within a few years from starvation. Now that is a cruel gift to leave for your offspring. ;)
    http://sanfrancisco.ibtimes.com/arti...ger-photos.htm

  21. #21
    long time visiter Alfster's Avatar
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    yes

  22. #22
    Senior Member Koobazaur's Avatar
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    Bah, these seem like such silly scams, why would Microsoft ever bother calling anyone individually? But then again, I can also picture a lot of old and naive gramps/grammas who know nothing about computers totally falling for this. And the scammers march on :/

  23. #23
    2 Fat 2 Furious contango's Avatar
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    Quote Originally Posted by Koobazaur View Post
    Bah, these seem like such silly scams, why would Microsoft ever bother calling anyone individually? But then again, I can also picture a lot of old and naive gramps/grammas who know nothing about computers totally falling for this. And the scammers march on :/
    It is pretty far-fetched but as with everything else it's a numbers game. It's hard to see people falling for the scams where they apparently won a lottery they never entered, or found they were the only person some Nigerian prince could trust in the whole world or whatever else but as long as the odd one does fall for it they'll keep coming.

    Which is why I like wasting as much of their time as I can so they'll never know whether the person on the end who just doesn't get it, really doesn't get it or is just stringing them along.
    "For a list of ways technology has failed to improve quality of life, press three"

  24. #24
    Squirrelly Member trsidn's Avatar
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    Quote Originally Posted by Alfster View Post
    I'm getting those calls on my work cell. Not happy about it.
    I've been recieving calls from the 213 area code (LA). I finally started answering to challenge them and they hang up.
    Quote Originally Posted by Nicodemus View Post
    Yet more proof that I'm.. well, pretty much right about everything.

  25. #25
    Squirrelly Member trsidn's Avatar
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    Quote Originally Posted by jsharr View Post
    Dang it, I did not know that was your cell or I would not have given it to them. Sorry.
    he thought it was your home number.
    Quote Originally Posted by Nicodemus View Post
    Yet more proof that I'm.. well, pretty much right about everything.

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