If you ever have to take a survey for a representative of a company, whether it is at a store, over the phone, online, etc. and you give them a bad rating/score/whatever, it doesn't really do anything for the company just the employee on most cases. If the person was awful/rude/stupid, rate them as you like but if they do everything they can do under the companies policy/regulations/rules/etc. and you are just butt hurt about it because they couldn't fully help you and get you what you want, don't bash the employee assisting you. Give a poor rating for the company. Seriously. Thanks to some person I just got f-d out of about $250. . . I got bills to pay too. Words cannot describe my anger and there isn't anything I can do about it.